topic 11.3 Portal Upgrade issue in ArcGIS Enterprise Portal Questions

11.3 Portal Upgrade issue

danbecker — Fri, 21 Jun 2024 21:04:22 GMT

after updating all Enterprise components from 11.1 to 11.3 I'm seeing this in the Portal logs.

Error before stopping configuration observer. C:\arcgisportal\content\items\portal\portal-config.properties (The system cannot find the path specified)

What's odd is that our content directory is: E:\arcgisportal\content

And, "portal-config.properties" file is missing from both C: and E:

When the upgrade was progressing through steps 1-7 initially it failed, because of a disk space issue. After that was increased, Retry upgrade worked without issue.

The map viewer is missing all the layers, and details on the left-hand pane also. Otherwise, everything seems to be working fine. License.json imported from My ESRI, no other issues; all Enterprise components successfully updated.

Help, please!

Re: 11.3 Portal Upgrade issue

abureaux — Fri, 21 Jun 2024 21:44:17 GMT

There may be an easy answer for you, but I don't have it.

I did want to mention though that I had a similar issue with a previous upgrade (several years/versions ago). After I realized what happened, we ended up rolling back the server, adding space, and trying again. Someone else may have different advice for you that may be a simpler solution, but in my case, a server restore was the best option.

Re: 11.3 Portal Upgrade issue

danbecker — Fri, 21 Jun 2024 22:34:28 GMT

Fortunately, this was just cached browser data causing the issue! I initially cleared Edge cache from "Last 7 days" selected, but I tried "All Time" when clearing it this time, and it's working great now!

Phew... didn't want to deal with this on a Fri evening.

Re: 11.3 Portal Upgrade issue

abureaux — Sun, 23 Jun 2024 16:40:18 GMT

Great news! (Don't forget to mark your response as the Solution)

I sometimes forget that is a thing for people because I both do that so often, and try to have everything auto-clear upon browser shutdown.