topic Re: Publishing ERROR 001369: Failed to create the service in ArcGIS Enterprise Portal Questions

Publishing ERROR 001369: Failed to create the service

KThomasson — Thu, 20 Jul 2023 16:44:23 GMT

I have been trying to publish a web feature layer for the last 24hours and I can not get ArcGIS Pro to publish it as a feature layer without failing, I have been able to publish it a vector tile layer but that does let users gain access to the attributes of the file which is very import. I have looked up the error and it's a generic one but I have tried all the solutions and none of them have worked. I should add that the version of ArcGIS Server is 10.6

I have also tried to use the Reference registered data with "map image and Feature" selected the analyze gives me the message that the layers data source must be registered with the server, when I try this and provide the connection details, which I figure is just the datastore name it needs it says this folder doesn't exist, or I will get the datastore name already exists... So it's kind of confusing.

I have done the routine starting and stopping of the services and even rebooted the server to clear out any issues I have validated all datastores and corresponding folders. I am not sure what I am missing something important in this process that is preventing me from publishing this layer? I have provided a log of the failed publishing and a screen shot of the how it is setup from ArcGIS Pro.

any additional guidance or help with what I might be missing or if there is another place I should look at for permissions for data stores and its corresponding folders would be helpful.

Re: Publishing ERROR 001369: Failed to create the service

Scott_Tansley — Thu, 20 Jul 2023 22:03:02 GMT

I'm assuming you're publishing from a file geodatabase? It looks like it's on the D:\ of the ArcGIS Pro machine. Is ArcGIS Pro installed on the same machine as the Server? If not then the server will almost certainly not be able to read from the 😧 of your workstation.

1369 errors generally mean that the server cannot communicate with the source data. Issues like:

firewall not open between server and database
database drivers not installed or the wrong version
permissions aren't set for the ArcGIS Server service account to read from SQL
a UNC path is used for file geodatabase, but the Server doesn't have folder permissions, or there's a firewall

1369's are really interesting beasts, because it's usually to do with IT, SysAdmins or Infrastructure Architects rather than the pure GIS community.

Re: Publishing ERROR 001369: Failed to create the service

KThomasson — Thu, 20 Jul 2023 22:57:50 GMT

Thank you for the clues, I will take a look and consult with our system admin about the firewall, but the weird thing is that I can publish the same layer to a vector tile and Map image with no issues.

Re: Publishing ERROR 001369: Failed to create the service

Scott_Tansley — Thu, 20 Jul 2023 23:41:24 GMT

The 1369 is normally experienced when publishing a map image layer.

If you copy to a MIL then you package the file geodatabase and send it to the Server and it becomes a copy of the file geodatabase, so no edits are reflected.

If you reference a MIL then the server must be able to read from the file geodatabase you created the map from. If it's on the 😧 of your workstation then Server may (will) not be able to see it.

If you're trying to create a referenced Feature Layer, then a file geodatabase isn't really supported. A Feature Service has a dependency on a database like SQL Server, you can use Query Layers or a feature class in an Enterprise Geodatabase.

If you're trying to create a copied Feature Service to the hosting server then you're sending all the data from your file geodatabase to a managed database (simply) inside ArcGIS Enterprise. If your Enterprise validates, then you won't get a 1369 error.

It's hard to work out from the screen grab which ones of those are working/not working for you. can you expand please?

Re: Publishing ERROR 001369: Failed to create the service

KThomasson — Fri, 21 Jul 2023 13:29:44 GMT

Scott,

Sorry I was maybe to vague, I am trying to create a complete copied feature service layer from the data in the fgdb to the hosting server where I am sending all the data from the fgdb to the managed database, I have successfully done this with Vector Tile and the Map Image options, but when I try to do it with the Feature Layer type it fails and yes all of the managed data bases do validate I have checked inside of ArcGIS Pro and on the ArcGIS server itself to make sure the Validation of those databases are successful. I am not sure what the next steps I should take?

Re: Publishing ERROR 001369: Failed to create the service

KThomasson — Fri, 21 Jul 2023 14:40:49 GMT

this is my setup when I get the failure. I should also point out that even though it fails to publish the feature layer it does publish the service definition of that service to the portal site.

Re: Publishing ERROR 001369: Failed to create the service

KThomasson — Fri, 21 Jul 2023 15:05:26 GMT

Scott, I have one more question, do you think that this is happening is because the portal is using ArcGIS server 10.6 and I am running ArcGIS Pro 3.1.2?

Re: Publishing ERROR 001369: Failed to create the service

KThomasson — Fri, 21 Jul 2023 18:44:30 GMT

Nevermind, I installed ArcGIS Pro 2.2 on a VM and it still didn't want to publish a feature layer.

Re: Publishing ERROR 001369: Failed to create the service

ScottTansley3 — Fri, 21 Jul 2023 21:25:27 GMT

Re: Publishing ERROR 001369: Failed to create the service

Scott_Tansley — Fri, 21 Jul 2023 21:22:16 GMT

okay, that narrows it down a long way. thank you. So, the map image layer and vector tile cache are red-herrings. A vector tile cache sits in a folder not in the Data Store. The MIL packages, copies and publishes from a folder on the server that is managed, and all the permissions are good. So different technology levels in play.

So the fact that you have a data store that validates and you can't publish to it brings it down to an esri support call I think. If you can publish/have published other layers to the data store and it's all working then it's layer specific.

But before you do that can you got to the machine with the data store and run a command line? You need to navigate to the data store install folder, e.g.:

C:\program files\arcgis\datastore\tools (or wherever it was installed)

the run the describedatastore command line. Send a screen grab, but obfuscate any server/file share info. I'm wanting to know if it's in readwrite mode. It could still validated but be in readonly.

Re: Publishing ERROR 001369: Failed to create the service

Scott_Tansley — Fri, 21 Jul 2023 21:23:52 GMT

can you expand the log information, just in case there is anything there. Also you may need to review the hosting server logs to see if the ArcGIS Server is blocking it for a specific reason.

Another thought. The service is quite simple. Are you able to zip the file geodatabase, upload the zip to portal as an item, and then promote it to a feature service from there?

Re: Publishing ERROR 001369: Failed to create the service

KThomasson — Fri, 21 Jul 2023 21:51:44 GMT

I get an error as shown in the screen grab

Re: Publishing ERROR 001369: Failed to create the service

Scott_Tansley — Fri, 21 Jul 2023 21:56:53 GMT

You need to run command prompt as administrator. If you can’t then you’ll need a sys admin to do it

Re: Publishing ERROR 001369: Failed to create the service

KThomasson — Fri, 21 Jul 2023 22:04:20 GMT

Yeah Okay that makes sense, I was able to run it but the info on here is sensitive so what exactly did you want need to look at? Were you wanting to know what the current mode of the data store mode? if so it is in Readwrite mode.

Re: Publishing ERROR 001369: Failed to create the service

Scott_Tansley — Fri, 21 Jul 2023 22:11:21 GMT

read write is enough. It was possible it may have been something as simple as you'd run out of disk, which can put it into read only. If it's read write then you must be healthy in there.

Other than the tip about uploading the zipped version of the fGDB to the portal and promoting to a service, I think you probably need an Esri support call.

I'm in the middle of a time-bound weekend production upgrade and quickly running out of time to complete. Sorry, I'm going to have to step away for the time being.

Re: Publishing ERROR 001369: Failed to create the service

KThomasson — Fri, 21 Jul 2023 22:18:42 GMT

Oh no worries thanks for all you support and help.

Re: Publishing ERROR 001369: Failed to create the service

A_Wyn_Jones — Fri, 28 Jul 2023 08:51:03 GMT

The service account running ArcGIS Server requires at least read access to the area you're trying to register with the server.

An alternative would be to copy/cut your file geodatabase to the Server itself e.g. to \\ArcGISServer\D$\Filegeodatabase

Then, if you have a folder in D:\Filegeodatabase on your machine - you can then use the "Use same as publisher path" when registering the data source. Please keep in mind the data will have to be updated in this location.

Re: Publishing ERROR 001369: Failed to create the service

ChrisWaldronIDEM — Tue, 16 Apr 2024 12:28:34 GMT

This appears to be similar behavior to what I'm currently experiencing. Was a specific cause and solution identified? Thanks for any insight!