topic Re: Cannot share non-owned items to groups in Portal in ArcGIS Enterprise Portal Questions

Cannot share non-owned items to groups in Portal

RyanUthoff — Thu, 17 Nov 2022 16:36:30 GMT

I'm currently using ArcGIS Enterprise 10.9.1 and am having an issue that did not previously exist in our 10.6.1 environment.

Using a Portal account with admin permissions, I cannot share items owned by another user to any groups. Both members (myself and the person who owns that item) are in the group I am trying to share the item to. I've verified in the group settings that anyone in the group can contribute content.

This was not an issue in 10.6.1. I was able to share items, regardless of who they are owned by, to any group, as long as the item owner was also in that group.

Is this expected behavior in 10.9.1? If not, is there anything I need to do differently to be able to share content not owned by myself?

Re: Cannot share non-owned items to groups in Portal

Scott_Tansley — Thu, 17 Nov 2022 19:57:18 GMT

I can't comment on expected behaviour, but as a temporary workaround, could you move the item to your content (reassign ownership), share it to the group, and then reassign it back to the original owner? I appreciate the UX may not be great, but might help in the short term?

Re: Cannot share non-owned items to groups in Portal

RyanUthoff — Thu, 17 Nov 2022 20:19:55 GMT

Yeah, that is our workaround for now. It works, but it's not great because it's an extra step in the process that we didn't have to previously do. And, personally I don't think it should be expected behavior because the green message in the top right of the screen pops up and says that it was successfully shared (clearly, it did not successfully share because the item is not in the group).

Re: Cannot share non-owned items to groups in Portal

Scott_Tansley — Thu, 17 Nov 2022 20:24:18 GMT

Have you raised it with Esri (or distributor) support to see if it's a bug?

Re: Cannot share non-owned items to groups in Portal

RyanUthoff — Fri, 18 Nov 2022 19:56:50 GMT

Not yet. I was hoping it was something simple or stupid I'm doing wrong that someone else might know before I reach out to support.

Re: Cannot share non-owned items to groups in Portal

Scott_Tansley — Thu, 17 Nov 2022 21:46:47 GMT

if it helps, then I've just tested:

sharing from the item page (not owned by me. I'm full admin) and I get a green popup (top-right) that states success.
going organisation -> members -> {user} -> manage items and change sharing. I got a green success message.

in both cases it fails to share to the group. I agree the system appears to work in the way that you expect, but fails to actually share. I do not believe you are doing anything wrong/stupid.

My portal is fully patched with the exception of the latest Portal 2022 security update 2 patch.

Hopefully that helps?

Re: Cannot share non-owned items to groups in Portal

RyanUthoff — Thu, 17 Nov 2022 21:50:30 GMT

Thank you so much for testing that for me! I'm glad it's not just me. I'll go ahead and document a bug with Esri support.

Re: Cannot share non-owned items to groups in Portal

Scott_Tansley — Thu, 17 Nov 2022 21:53:58 GMT

I’ll apply the update 2 patch in about 30 mins and retest. Just in case?

Re: Cannot share non-owned items to groups in Portal

RyanUthoff — Thu, 17 Nov 2022 22:26:05 GMT

My Portal was patched exactly as yours. I'm also applying update 2 patch right now.

Re: Cannot share non-owned items to groups in Portal

Scott_Tansley — Thu, 17 Nov 2022 22:59:56 GMT

Patch applied, now fully up to date. No change. Still get a green success on change, but nothing material happens.

Re: Cannot share non-owned items to groups in Portal

RyanUthoff — Thu, 17 Nov 2022 23:16:01 GMT

Yep, same for me. I'm going to assume it is a bug. I'll open a support case. If it's not a bug, then Esri definitely needs some better messaging instead of a green success message.

Re: Cannot share non-owned items to groups in Portal

Scott_Tansley — Thu, 17 Nov 2022 23:19:29 GMT

Sorry I couldn't offer more than a confirmation of what you're seeing and a workaround.

Re: Cannot share non-owned items to groups in Portal

RyanUthoff — Thu, 17 Nov 2022 23:35:14 GMT

I appreciate the help! It makes me feel better when someone other than me can reproduce a bug/issue.

Re: Cannot share non-owned items to groups in Portal

RyanUthoff — Fri, 02 Dec 2022 08:27:22 GMT

Just an update: Esri Support confirmed it was a bug. BUG-000154091

Re: Cannot share non-owned items to groups in Portal

Jaivik_P — Wed, 22 Mar 2023 18:35:40 GMT

Hi @RyanUthoff

We recently moved to 10.9.1 and experiencing same issue. Glad I came to this discussion and found that its a bug.

Update on BUG - 000154091 which seems to be a duplicate of BUG - 000150953:

The issue is resolved in Portal 11.0 (which is unfortunate that Esri didn't provide solution as patch for 10.9.1).

For 10.9.1, the workarounds are as listed below:

The issue only occurs when the administrator attempts to share private items owned by another with a group they both belong to. If the sharing level of the item is updated to Organization or Everyone, then the administrator can share the item with the group. However, this workaround may not be acceptable or appropriate in cases where the item cannot be shared beyond the group.
Request the item owner to share the item with the group.
The administrator can change the ownership of the item to themselves, then share the item with the group. After sharing, change the ownership back to the original item owner.

Hope this helps for users who are experiencing the same issue and finds this discussion.

Thanks,

Jaivik

Re: Cannot share non-owned items to groups in Portal

Laura — Fri, 26 Jan 2024 16:21:10 GMT

I am in 11.2 and experiencing the same issue.