topic Re: Upgrade high available portal from 10.8.1 to 10.9.1 in windows in ArcGIS Enterprise Portal Questions

Upgrade high available portal from 10.8.1 to 10.9.1 in windows

MichailMarinakis1 — Wed, 12 Jan 2022 12:56:36 GMT

Hi all,

we have an installation of a high available portal 10.8.1 in windows with a federated ArcGIS Server. Everything works perfectly. We decided to upgrade to the latest version 10.9.1.

We started installing the portal software in both machines, as described here. Installing the software worked perfectly for both machines. We run the installation simultaneously as suggested in the link above.

The portal windows service restarted. Then we noticed that only the javaw.exe was running and no java.exe was running.

We followed the instuctions here to make sure that the C:\Program Files\ArcGIS\Portal\framework\runtime\tomcat\conf\server.xml is correctly set and that the indexes doesn't have any issue.

The portal logs have no error.

The elastic logs mention "can not be imported as a dangling index, as index with same name already exists in cluster metadata" for all the indexes.

The windows Event viewer mentions that "postmaster.pid does not exist".

We run a portal repair with the windows installation and we restart the whole machine but it didn't work.

Does anyone have a similar issue or any experience? Any help is appreciated :-).

Re: Upgrade high available portal from 10.8.1 to 10.9.1 in windows

JonathanQuinn — Wed, 12 Jan 2022 17:23:31 GMT

Did you only run the setups, or did you continue the upgrade after the setup completed? Until you continue the portal upgrade, only the javaw.exe process will be running. That's expected. Once the upgrade is fully completed, all other processes will start.

Re: Upgrade high available portal from 10.8.1 to 10.9.1 in windows

MichailMarinakis1 — Wed, 12 Jan 2022 17:43:32 GMT

Ahh good to know.

Only the setups. It is impossible to continue on the upgrade. I have deleted the cache from the browser (edge) and i just see a white page. Also i have noticed that somehow the user that is assigned to log on the portal service, has lost the rights to access the installation folder e.g. C:\Program Files\ArcGIS\Portal. It is a domain user, not a local machine user. I had to set them back up manually

Re: Upgrade high available portal from 10.8.1 to 10.9.1 in windows

MichailMarinakis1 — Mon, 21 Feb 2022 09:49:50 GMT

Ok, we have found the solution for our issues. We had 2 different issues, one during the "Continue Upgrade" step and one during the "Post Upgrade" step.

During the "Continue upgrade" step, Microsoft Edge (and Chrome) was just showing a white page and we could not continue to import the license file. This was fixed by cleaning history and cache for the browsers. Also we had to wait for 2-3 minutes for the page to load properly...
During the "Post upgrade" step. We run this step using the url of the external load balancer i.e https://loadbalancerportal.domain.com/arcgis/home instead of using the machine url. It failed. When we execute the post upgrade from the machine url and from the portaladmin page i.e https://portal.domain.com:7443/arcgis/portaladmin then it worked!