topic Portal import site throws "Failed to import site. Failed to start the database server. The startup timed out. " error in ArcGIS Enterprise Portal Questions

Portal import site throws "Failed to import site. Failed to start the database server. The startup timed out. " error

NikhilParupalli — Wed, 10 Nov 2021 20:29:28 GMT

I am trying to import portalsite to a new Arc GIS Portal.

when i use Import site tool from portal admin , below error throws up

Failed to import site. Failed to start the database server. The startup timed out. Please check the log file at C:\arcgisportal\logs\database\pgsql.log.

Re: Portal import site throws "Failed to import site. Failed to start the database server. The startup timed out. " error

JonathanQuinn — Thu, 11 Nov 2021 01:30:12 GMT

You'll need to look at the Event Viewer logs to determine why the database doesn't start up. You should look at events 5 minutes prior to the error message in the portal logs.

Re: Portal import site throws "Failed to import site. Failed to start the database server. The startup timed out. " error

NikhilParupalli — Thu, 11 Nov 2021 16:02:49 GMT

I see this error in event viewer

"C:/arcgisportal/db" is not a database cluster directory

Re: Portal import site throws "Failed to import site. Failed to start the database server. The startup timed out. " error

JonathanQuinn — Fri, 19 Nov 2021 23:44:55 GMT

The db directory that's restored should have a fair amount of files/folders in it. If it doesn't, then it can't start. You may want to extract the db folder from the backup, (extract the webgissite backup and then the portalsite backup) to validate whether the db backup was created successfully. If it was, then the issue is when it's restored to the target site.