topic Cannot edit portal configuration in ArcGIS Enterprise Portal Questions

Cannot edit portal configuration

ChrisFrary — Sat, 08 May 2021 13:52:54 GMT

No matter what I put in here, I cannot click save. I'm not sure what is wrong.

Re: Cannot edit portal configuration

JonEmch — Mon, 10 May 2021 15:28:01 GMT

Hey there,

Few things to try here (bear with me, they are a bit basic)

Try this workflow in an incognito window
Try this workflow in a different browser
Ensure that no extensions (adblocker) are currently running
Restart the Portal / Server services and try this workflow again

Please let me know if you see a change in this behavior.

Re: Cannot edit portal configuration

ChrisFrary — Mon, 10 May 2021 18:32:29 GMT

Awesome, thanks!

Re: Cannot edit portal configuration

JonEmch — Mon, 10 May 2021 19:04:36 GMT

Colleague of mine also had this to add:

https://enterprise.arcgis.com/en/server/latest/publish-services/windows/connecting-manager-to-your-arcgis-organization.htm

Re: Cannot edit portal configuration

AndyWells — Mon, 11 Apr 2022 14:17:24 GMT

I am having the same behavior. I have tried all the above steps, and I still cannot save (no error message, just click Save and nothing happens.) Are there any other suggestions?

Re: Cannot edit portal configuration

JonEmch — Tue, 12 Apr 2022 10:12:46 GMT

Can you attach any screenshots of the failure? If you include the new directories you can send the screenshot to me directly.

Re: Cannot edit portal configuration

AndyWells — Tue, 12 Apr 2022 11:51:06 GMT

Let me back up and say that I only want to share a few services from ArcGIS Server to our ArcGIS Online account. So I am not sure if the webadaptor needs to be configured or not. So that could be part of the problem. Still, I click the save button, and nothing happens at all. The screenshot doesn't really help because there is no error message or anything. The save button is enabled and I can click it, but nothing happens afterward.

Re: Cannot edit portal configuration

JonEmch — Tue, 12 Apr 2022 19:59:40 GMT

@AndyWells

So the web adaptor does not have to be configured with ArcGIS Online, but rather your ArcGIS Server. In this case, you would point the Web Adaptor at your server. I would strongly urge you contact Esri Technical Support to further assist you on getting this stood up.

Re: Cannot edit portal configuration

AndyWells — Wed, 13 Apr 2022 12:35:23 GMT

I was actually able to get Web Adaptor set up correctly (at least it seems that way) but I couldn't point the sharing settings to the Web Adaptor either. Save button just doesn't do anything. I'll contact support.