topic Re: pop ups not working in Chrome in ArcGIS Enterprise Portal Questions

pop ups not working in Chrome

ElizabethDonahue — Tue, 06 Apr 2021 21:16:49 GMT

Pop ups for maps and apps in enterprise portal are working in IE but NOT in Chrome. A few weeks ago I noticed Chrome not opening ftp sites so I edited chrome://flags to enable flags. How do I get pop ups to work again in Chrome? do I need to enable something in Chrome?

Thanks!🙄

Re: pop ups not working in Chrome

MarkInsco — Tue, 06 Apr 2021 21:33:59 GMT

We have had the same issue for some, but not all, users (pop-ups working in Edge Chromium but not Chrome), and opened Case #02771743 if you want to reference that when talking with Esri. One recommendation they provided was to re-install Web AppBuilder, but since we are working toward moving our Web Apps from ArcGIS Online to Portal (where we have a separate install of Web AppBuilder), and Edge seems to be an interim solution, we have not yet prioritized that re-install.

Re: pop ups not working in Chrome

ElizabethDonahue — Tue, 06 Apr 2021 21:38:58 GMT

Thanks for the reply and I certainly will reference your open case when I call Esri.
I hesitate to re-install Web AppBuilder as I strongly feel that it is a recent Chrome issue.

Re: pop ups not working in Chrome

MarkInsco — Tue, 06 Apr 2021 21:49:58 GMT

Agreed.

Re: pop ups not working in Chrome

Jelle_Stu_PR — Tue, 06 Apr 2021 23:04:50 GMT

Issue has been identified by ESRI last week. It has to do with JavaScript API 3.30 or lower in combination with Google Chrome 89. Issue started to occur after a Google Chrome update.

it varies per user and screen resolution settings if you get the issue. Also see this post posted lasted week.

Workaround for now is to update the JavaScript API to 3.31 if possible.

Re: pop ups not working in Chrome

MarkInsco — Tue, 06 Apr 2021 23:06:11 GMT

Thank you!

Re: pop ups not working in Chrome

ShelleySchott — Wed, 07 Apr 2021 01:41:30 GMT

@MarkInsco there Bug logged in the system which will address this issue for Portal users.

BUG-00013868: User is unable to identify or click on Map Viewer with Google Chrome version 89.0.4389.90 or higher for Portal for ArcGIS 10.7.1 or Portal for ArcGIS 10.8 on some machines.

An alternate workaround is to use Edge or Firefox while we wait for the fix.

Re: pop ups not working in Chrome

RobertBorchert — Wed, 07 Apr 2021 13:31:53 GMT

That is interesting as all browser issues we have experienced are IE or Edge. Our first troubleshooting question is which browser are you using. Most of the time when they switch to Chrome or Mozilla it fixes the problem.

Have you tried doing a fresh install of Chrome? Make sure you accepting Cookies.

Re: pop ups not working in Chrome

ilaria_agnelli — Fri, 09 Apr 2021 22:21:14 GMT

Since two weeks we are experiencing the same issue for apps and maps in enterprise portal 10.7.1 for some Chrome users. The Javascript API version was 3.28; we upgraded to 3.31 as suggested but the users still get the error.

Re: pop ups not working in Chrome

Jelle_Stu_PR — Sat, 10 Apr 2021 10:35:53 GMT

When using ArcGIS Enterptise, I think the fix needs to be (also) a different one. I think that is what Shelley indicated here above.

Re: pop ups not working in Chrome

ElizabethDonahue — Mon, 12 Apr 2021 12:35:49 GMT

I tried the advice from another thread to keep Chrome 'Zoom' at 100% at that is allowing the pop-ups to work again.

Re: pop ups not working in Chrome

Jelle_Stu_PR — Mon, 12 Apr 2021 12:59:53 GMT

Be aware that is may still vary per user. The issue is also depended on the screen resolution.

Re: pop ups not working in Chrome

RobertBorchert — Mon, 12 Apr 2021 13:07:02 GMT

They probably were working at the other zoom but they were off screen.

It is quite often people on Laptops will mess with the display settings and decrease the resolution and or change the scale to 125-150%.

I include now instructions on all my help documents suggesting the use of default settings. I had one person I was trying to help for some time. Finally I did a Teams meeting and they had theirs set at 200%, even though they were docked to a larger monitor.

Re: pop ups not working in Chrome

HeatherScroggins — Wed, 21 Apr 2021 18:03:13 GMT

I just wanted to add my two cents to this topic in case someone else runs into the same issue I did.

I was obviously searching for a reason why my popups in portal weren't working in Chrome and came across this topic. I didn't really pay mind to the zoom settings at first, I never zoom in on a webpage so I didn't think this applied to me.

Looking at my display settings on my laptop though I discovered that the default setting is zoomed to 125%. That is the recommended setting. Changing that to 100% fixed the issue.

I know Robert mentioned resetting things to default settings but in this case, the default setting would be 125% because that is tagged as the recommended setting. So just something to keep in mind.

Re: pop ups not working in Chrome

RobertBorchert — Wed, 21 Apr 2021 18:25:32 GMT

I find it very peculiar that recommended would be 125%. Is the display on your laptop very small?

Re: pop ups not working in Chrome

HeatherScroggins — Wed, 21 Apr 2021 18:31:31 GMT

The recommended setting (which I have it set at) is 1920x1080. Which I feel is average. Although to be fair, I am not a computer person so could be wrong.

Re: pop ups not working in Chrome

RobertBorchert — Wed, 21 Apr 2021 19:35:25 GMT

I think recommended is based on the size of your display. Out of curiosity I disconnected my laptop from the docking station and its recommendation is 150%, which would cause pop ups to appear off screen. My laptop only has a 13" display.

Re: pop ups not working in Chrome

Jelle_Stu_PR — Thu, 22 Apr 2021 05:17:44 GMT

Technical Details of the issue are explained here in a Chrome bug report/thread. It turned to be an experiment regarding the mouse down and mouse drag events. Due to the many reported issues, they will stop with this experiment. It is mentioned that the issue will be fixed by the end of this week. No update of the Chrome browser will be required.

Re: pop ups not working in Chrome

Jelle_Stu_PR — Thu, 22 Apr 2021 14:17:43 GMT

Google has changed some settings last night. I no longer have the issue anymore. No update was needed. I have heard from others that they also don't have the issue anymore.

Re: pop ups not working in Chrome

MarkInsco — Thu, 22 Apr 2021 15:51:18 GMT

Thank you for this information - the issue appears to be resolved for us, too. Much appreciated!