topic Re: Unable to access https://<portal>/server/rest/services in ArcGIS Enterprise Portal Questions

Unable to access https:///server/rest/services

DeanHowell1 — Wed, 20 Jan 2021 03:17:31 GMT

We are unable to access the https://<portal>/server/rest/services end point and just getting a runtime error.

Any help would be very much appreciated.

Re: Unable to access https:///server/rest/services

HenryLindemann — Wed, 20 Jan 2021 06:12:00 GMT

Hi Dean,

Usually I see this error when there is a web.config in the webserver root, so on windows go to c:\inetpub\wwwroot and remove the web.config file form there. you can just cut and past it into a backup folder for testing.

Kind Regards

Henry

Re: Unable to access https:///server/rest/services

DeanHowell1 — Wed, 20 Jan 2021 06:47:48 GMT

Thanks Henry I will give that a go 🙂

Re: Unable to access https:///server/rest/services

Anonymous User — Wed, 20 Jan 2021 20:09:35 GMT

Hi Dean,

I am a little confused about your URL there. Does your "portal" site have a web adaptor named "server"? Or am I misinterpreting the syntax?

Re: Unable to access https:///server/rest/services

DeanHowell1 — Wed, 20 Jan 2021 21:30:28 GMT

Hello @Anonymous User , sorry for the confusion but it is the URL to the ArcGIS Server. I am not sure of the web adaptor name in this situation as was not involved in the set-up.

Re: Unable to access https:///server/rest/services

DeanHowell1 — Wed, 20 Jan 2021 21:56:42 GMT

Thanks again @HenryLindemann but unfortunately there wasn't a web.config file in the root directory. I can see a web.config in the portal and server directories so maybe one of them is causing the issue?

Re: Unable to access https:///server/rest/services

HenryLindemann — Thu, 21 Jan 2021 06:24:37 GMT

Hi @DeanHowell1 ok can you log into the webserver and call the url from there and see what the error is then.

Also is the ArcGIS server working correctly you can test this by entering the url on the server that the ArcGIS server is installed on https://localhost:6443/arcgis/rest and also check if you see soc.exe in the task manager

Kind Regards

Henry

Re: Unable to access https:///server/rest/services

DeanHowell1 — Fri, 22 Jan 2021 02:00:26 GMT

Thanks @HenryLindemann your suggestion to see if the soc.exe led us to the issue. We had a failure before Christmas in a HA environment and the web adapter we looking for a server that had terminated in AWS. After repairing the IP address it was able to find the correct end point. Thanks again.