topic Re: Portal 10.3 Configuration Settings in ArcGIS Enterprise Portal Questions

Portal 10.3 Configuration Settings

StephenWay — Wed, 19 Aug 2015 16:58:04 GMT

Hi Everyone,

I tried configuring a proxy using the PortalAdmin API by setting {"WebContextURL": "<url string>"}. The update failed, so i thought nothing more of it, until portal stopped working almost immediately.

It failed, and now Portal starts, but i get a HTTP 404 when trying to navigate to the home folder. It can see through console, that the HTTP404 is produced by the /sharing/.... request that happens.

The only HTML page i can now get up is the PortalAdmin login, and even my Admin username and password is giving me an error message "You are not authorized to use this resource".

So now, i cannot go into the Portal admin to change any settings, and i cannot go to Portal as a normal user to do anything!

I saw in one file in portal/framework/etc/portal-config.properties that the url i used to change the WebContextURL setting. I reverted this back, restarted Portal and it is still not working!!

Is there some config placed into Postgres that i can get at to fix this? I ahve spent half a day trying to resolve this - I have looked in every location & file that has been modified, and nothing is jumping out at me.

Many Thanks,

Steve

Re: Portal 10.3 Configuration Settings

PatrickJackson — Wed, 19 Aug 2015 22:00:32 GMT

Greetings,

If this is a new install and there is no real content or configuration that needs to be preserved you can always start fresh and get it back up and working again. You can do this by:

1. renaming or deleting the C:\arcgisprotal directory

2. uninstall Portal

3. rename or delete the install directory for Portal as well found at C:\Program Files\ArcGIS\Portal

4. reinstall the software

After completing this none of the old configurations or errors should be found on the machine and we should have a fresh starting point.

Re: Portal 10.3 Configuration Settings

DustinHobbs — Thu, 27 Aug 2015 16:29:56 GMT

Hi Stephen,

What I would recommend is log into the PortalAdmin and remove the updated WebContextURL. Next I would complete the following

From Portaladmin endpoint navigate to the following location:
- Click on System --> Web Adaptors --> Click on the Machine name
Next in the Address Bar at the end of the URL enter /edit
Update the Web Adaptor URL to point to your Reverse Proxy address. Typically this will be https://reverseproxy/webadaptor
Click Edit Web Adaptor

Once that is complete you should be able to access all the Portal for ArcGIS endpoints (Home, PortalAdmin, Sharing).

I hope this information helps.

Re: Portal 10.3 Configuration Settings

PhilipTickle — Tue, 06 Oct 2015 13:48:45 GMT

Hi Stephen

I seem to be having the same issue at the moment where by after i update WebContextURL i can no longer enter into portal admin so i can fix this. I found ortal/framework/etc/portal-config.properties but i dont see the url i entered in there.

So at the moment i can not longer enter the portal admin and cant login to portal itself.

Any pointers on this?

Re: Portal 10.3 Configuration Settings

DustinHobbs — Tue, 06 Oct 2015 15:18:18 GMT

Hi Philip,

Can you access any of the other endpoints? Home and Sharing? Have you tried to access the portal using the port number https://localhost:7443/arcgis/portaladmin

If sharing doesn't load then this points to some problem accessing the Portal PostgreSQL Database

Re: Portal 10.3 Configuration Settings

DarkoRadiceski — Tue, 06 Oct 2015 16:49:26 GMT

Hi Dustin,

Tried to access that url and getting same issue.

If i try /arcgis/home renders an empty page

if i try /arcgis/sharing - page not found

all of this happened after i modified the WebContextURL in the portal admin.

Is it possible that is doing a double loop or redirecting to the wrong page

Ideally would be great if i can reset this setting

Re: Portal 10.3 Configuration Settings

DarkoRadiceski — Tue, 06 Oct 2015 17:03:15 GMT

Also if i go to the arcgis rest endpoint and try to go the the hosted folder from before i get this:

Unable to load https://servername/arcgis/sharing/rest/portals/self?f=json status: 404

Re: Portal 10.3 Configuration Settings

hukesebastien — Wed, 07 Oct 2015 07:57:50 GMT

Hi,

When i modified the WebContextURL in the portal admin, i've got this message :

{

"error" : {

"code" : 500,

"message" : "Failed to update the system properties.",

"details" : null

}

I can not longer enter the portal admin and cant login to portal itself ....

Re: Portal 10.3 Configuration Settings

DustinHobbs — Wed, 07 Oct 2015 21:46:13 GMT

Hi Darko,

Ideally, you wouldn't make any update to the WebContextURL within Portal. Majority of the issues when you have to update the WebContextURL is actually fixed by completing the workflow I previously mentioned. This is also why I recommended removing the WebContextURL and completing this workflow.

From Portaladmin endpoint navigate to the following location:
- Click on System --> Web Adaptors --> Click on the Machine name
Next in the Address Bar at the end of the URL enter /edit
Update the Web Adaptor URL to point to your Reverse Proxy address. Typically this will be https://reverseproxy/webadaptor
Click Edit Web Adaptor

Now if you are getting an HTTP 404 tells me that we're failing to reach the resource. This is most likely because of the update with the WebContextURL.

Now the problem is we can longer access any of the endpoints to make the changes required. If we could access the internal database for Portal for ArcGIS we maybe able to make an update to recover from the problem. Unfortunately, there is currently not a documented workflow to do such. Therefore, I'm afraid you may have to re-install Portal for ArcGIS.

Re: Portal 10.3 Configuration Settings

DustinHobbs — Wed, 07 Oct 2015 21:47:12 GMT

Hi Huke,

I've seen this error message before. Unfortunately to resolve this error message required a clean install of Portal for ArcGIS.

Re: Portal 10.3 Configuration Settings

HillaryBjorstrom — Thu, 29 Sep 2016 14:27:29 GMT

We did a restore to the day before. Can i ask why you were adding it? i was adding it because in Portal i cannot create an application on a web map that will prompt for server credentials. It only works when i store the cred. or unsecure at server.

Re: Portal 10.3 Configuration Settings

huangbinhua — Fri, 13 Jan 2017 08:30:14 GMT

Hi Dustin,

I have the same problem with stephen.

If i try /arcgis/home renders an empty page

if i try /arcgis/sharing - page not found

if i try /arcgis/portaladmin, I cann't log in.

Unable to load https://servername/arcgis/sharing/rest/portals/self?f=json status: 404

workflow you support,I Can't understand,

Can you explain more,or post same screenshots to show how to operater! thanks!

From Portaladmin endpoint navigate to the following location:
- Click on System --> Web Adaptors --> Click on the Machine name
Next in the Address Bar at the end of the URL enter /edit
Update the Web Adaptor URL to point to your Reverse Proxy address. Typically this will behttps://reverseproxy/webadaptor
Click Edit Web Adaptor

Re: Portal 10.3 Configuration Settings

AhmadAwada1 — Thu, 14 Dec 2017 13:53:00 GMT

I think that Esri shall treat this issue more seriously and not indulge with it this way!!

Esri can't tell customers to uninstall their systems only because the WebContextURL change didn't complete!!!

Sorry but this is not professional and there should be a way to revert back. Excuse me but this is not acceptable at all

Re: Portal 10.3 Configuration Settings

DustinHobbs — Wed, 10 Jan 2018 19:38:06 GMT

Greetings Ahmad,

In the version 10.3.1 when someone updated the WebContextURL from PortalAdmin that value was saved to an internal database. If the wrong value was entered for the WebContextURL, essentially the referrer value for proxying request would also be wrong. This is the reason users would not be able to access Portal for ArcGIS endpoints. Also, because the value was saved to an internal database the only way to recover from this problem was to reinstall Portal for ArcGIS.

This problem has been addressed in the more recent versions of Portal for ArcGIS.

Re: Portal 10.3 Configuration Settings

RossHavery — Fri, 02 Feb 2018 12:09:36 GMT

Hi Dustin,

I have done the same thing in updating the WebContextURL from PortalAdmin which has now locked me out of portal admin and rest end points as discussed above.

I am using version 10.5.1 and your above message states this issue was fixed from 10.3.1?

How do I fix this without a full re install?

Re: Portal 10.3 Configuration Settings

DustinHobbs — Thu, 12 Apr 2018 21:50:43 GMT

Hi Ross,

While I cannot guarantee that a full re-install will not be required the following may assist in the recovery of the environment. Ideally, these edits should ONLY be made from the portaladmin endpoint, but if you cannot reach that endpoint this may help.

Stop the Portal for ArcGIS Service.
Navigate to C:\arcgisportal\content\items\portal directory
Edit the portal-config.properties file
Remove/delete the webcontext.url entry at the bottom of the file.
Save the edits to the portal-config. properties file
Start the Portal for ArcGIS Service.

From here you should be able to access the portaladmin endpoint, which will allow you to reconfigure the WebContext URL.

This should ONLY be used as a last effort to recover the Portal for ArcGIS environment. The aforementioned file should not be used to make edits to the Portal for ArcGIS environment. The portaladmin endpoint should be used instead.

I hope this helps. If you have problems beyond this the recommendation would be to reach out to Esri Support Services for additional assistance.

Re: Portal 10.3 Configuration Settings

RossHavery — Mon, 16 Apr 2018 08:14:46 GMT

Hi Dustin,

Thanks for your response. We ended up doing a full re-install which was a bit of a pain but if we get the issue again I will defiantly try the above.