topic Re: Portal: missing basemaps when creating a map or app in ArcGIS Enterprise Portal Questions

Portal: missing basemaps when creating a map or app

AaronDorsey1 — Thu, 11 Feb 2016 22:13:57 GMT

I'm having a problem: when creating a map in Portal (ArcGIS for Server 10.3.1) the basemaps are missing under all circumstances.

Examples:

Portal -> My Content -> Create -> Map -> Basemaps: no basemaps; box is blank/empty

browser Console:

BasemapGalleryGrid: group for basemaps does not exist.

(referenced in https://[servername]/arcgis/home/10.3.1/js/arcgisonline/arcgisonline.js)

Note in the attached image that World_Topo_Map is displayed and working (I see that it is set as the default basemap in arcgisonline.js).

Portal -> My Content -> Create -> App -> Using a Template

Enter name and description, click OK: message "Failed to create the app."

browser Console:

Can't find group by basemapGalleryGroupQuery.

Can't find most-num-views web map.

I have no problems using the BasemapGallery dojo module when creating a map from scratch using the js API.

Any suggestions as to why Portal isn't finding GalleryGrid and GalleryGroupQuery? It (arcgisonline.js) is minified so it's impossible to read.

Portal seems half-baked, but I would at least like to try it out. Thanks for any help!

Re: Portal: missing basemaps when creating a map or app

RamlaShihab — Sun, 27 Mar 2016 09:11:54 GMT

the same issue a ppears in 10.4 the basemap is not showing gallery in debugging BasemapGalleryGrid: group for basemaps does not exist . In addition this issue will affect the group creation item as well. If you try add group it will give you an error.

Re: Portal: missing basemaps when creating a map or app

PaulDavidson1 — Fri, 27 May 2016 17:53:48 GMT

Try setting (or verifying) that your My Organization > Edit Settings > Map > Basemap Gallery & Default Basemap are set to Default.

On our Dev & Test Portals, I created a new group, available to everyone, called SomethingBasemaps and then checked "Share the Esri default basemaps to this group..." Save this, go check a map then come back and in these two instances, I then had the Esri basemaps populating the Default Basemap drop down and I could change it from the Topo one.

However, on our Production Portal, I cannot get this to work and currently we don't even see Esri basemaps, such as you report. But our Prod Portal has a problem with the Data Store so I'm waiting to see about this.

I would also jump to 10.4 because it has a number of enhancements over 10.3.1.

EDIT: I was able to correct the problem with Esri basemaps not showing in our CustomBasemap group in the Production Portal.

I just deleted the CustomBasemap group in Portal and then recreated it and things started working ok.

Re: Portal: missing basemaps when creating a map or app

JoeHershman — Fri, 02 Sep 2016 19:21:18 GMT

Thanks again Paul. Is it just me or is some of this stuff with Portal totally cryptic

Re: Portal: missing basemaps when creating a map or app

PaulDavidson1 — Fri, 02 Sep 2016 20:48:42 GMT

Portal is a beast. It's a sneaky beast though.

It appears on the surface to be pretty straight forward to setup and get working.

But then behind the scenes there's a lot going on.

And I don't think there's a lot of info out there about the more complex processes.

Re: Portal: missing basemaps when creating a map or app

JeffPace — Wed, 19 Jul 2017 19:51:54 GMT

Did you ever solved this? This error just showed up for us after upgrading 10.5 to 10.5.1

Re: Portal: missing basemaps when creating a map or app

AdamDunlap — Wed, 26 Jul 2017 21:08:51 GMT

Jeff,

I'm having the same issue too...just upgraded yesterday, but noticed it today (7/25/2017) after my 10.4 to 10.5.1 upgrade in our acceptance environment.

Re: Portal: missing basemaps when creating a map or app

AdamDunlap — Wed, 26 Jul 2017 21:22:47 GMT

I had to login as the portal admin...go to the maps section...click on the basemaps...after they loaded...it propagated to the rest of the users..

Re: Portal: missing basemaps when creating a map or app

MichaelRobb — Fri, 04 Aug 2017 19:38:25 GMT

Map >> Basemap >> loading... then after about 5 seconds it just disappears... nothing is loaded. Had this ever happened to you?

Re: Portal: missing basemaps when creating a map or app

MichaelRobb — Fri, 04 Aug 2017 19:41:47 GMT

Upgraded H.A. Active/passive Portal through NLB to 10.5.1...

Basemaps are no longer available. This of course, is my suspicion as to why WABde no longer can create new apps to this portal either. In Portal, attempting to add a basemap, just has the loading screen... eventually just disappears.

Re: Portal: missing basemaps when creating a map or app

MichaelRobb — Fri, 04 Aug 2017 19:46:30 GMT

checked "Share the Esri default basemaps to this group...

I dont see this anywhere. Where is 'share the ESRI default basemaps check box?

Re: Portal: missing basemaps when creating a map or app

JeffPace — Fri, 04 Aug 2017 19:54:42 GMT

So our issue was a failed upgrade, due to me not following the upgrade path for HA environments (i didnt realize it was different)

In the end, i restored the server, dropped the second machine, moved the content directory local to the server, and ran the upgrade. After that all was well. I am not sure i will restore the secondary server.

Re: Portal: missing basemaps when creating a map or app

MichaelRobb — Fri, 04 Aug 2017 20:32:54 GMT

How exactly have you determined it was a failed upgrade due to not following upgrade steps?

what exact steps did you miss which caused the failure?

I assume you have reproduced the issue to say it was due to 'something'. This also brings up the question of you mention you moved the content directory local.... why? If you knew you did not follow upgrade steps, why wouldn't you follow them and fix the missed steps you know to get it working as originally intended? I am a bit confused on this one.

For myself, I followed the H.A. steps outlined by ESRI, and created screen shot documents of the process. The secondary is completely uninstalled, including some manual directory deletes. Then fresh install... after install, but before Join an Existing Portal, you have to delete the content directory (by default is c:\arcgisportal\content) etc etc...

The Primary portal, which was upgraded, fails to load basemaps as per my screen shot.

I have doubts the secondary machine has any contribution to this issue as the failure occurs even before adding the Secondary. I do however question weather the upgrade handles when a) WebContextURL is enabled b) when the content is on a NAS/SAN (shared).

I have also done an upgrade (from 10.4 to 10.5.1) to a single portal instance, in our DEV environment successfully, so that would coincide with your results on a single machine upgrade.

Re: Portal: missing basemaps when creating a map or app

JeffPace — Fri, 04 Aug 2017 20:37:25 GMT

The step i did not complete was removing the secondary machine prior to upgrading.

I moved the content directory local to basically ensure that it was a single machine site. As if it were never HA. I agree it may have been the WebContextURL or UNC pathing for the directory. I basically wanted to make it as simple as possible.

Re: Portal: missing basemaps when creating a map or app

MichaelRobb — Fri, 04 Aug 2017 21:02:47 GMT

The specific step of Unregistering the stand-by machine?

ref: Configure a highly available portal—Portal for ArcGIS (10.5.x) | ArcGIS Enterprise

Hmm, well i had done that step...as per my notes:

Moving the content to local to ensure a single machine... um ok, yes that is what one would do, but you had HA before. Thus a decision was made to change your corporate architecture? (to avoid the issue?)

My apologies if I mis-read your first post, but it was worded in a way that you knew exactly the cause. But you had not validated that missing the unregister step(s) that caused the issue at all as you changed your architecture as a fix.

The search for the bug/issue continues...

Re: Portal: missing basemaps when creating a map or app

Anonymous User — Wed, 29 Nov 2017 00:26:15 GMT

I'm 4 months late, but I just experienced this issue myself and found the solution. You have to reindex your portal to get the basemaps to return. Go to https://portal.domain.com:7443/arcgis/portaladmin/system/indexer/reindex and under Mode, select "Full" from the dropdown, then click the "Reindex" button. This process takes a few minutes, but after that, your basemaps should be back. You should always reindex Portal after an upgrade, or else other wonky things will happen, such as searching for tags in a web map viewer not working.

Source: Upgrade Portal for ArcGIS—Portal for ArcGIS (10.5.x) | ArcGIS Enterprise (if you ctrl-f "reindex" you'll find it's listed as a step in the uprade documentation)