topic Re: Creating offline tiles (tpk) not working in ArcMap in Developers Questions

Creating offline tiles (tpk) not working in ArcMap

BeateStollberg — Mon, 09 Mar 2015 16:58:42 GMT

Hi everybody,

we would like to include a local tile cache (tpk-file) into an iOS Runtime Demo App.

We tried to export such a tpk-file within ArcMap, using data from an ArcGIS.com TiledBaseMaps-Server

(http://tiledbasemaps.arcgis.com/arcgis/rest/services/World_Topo_Map/MapServer), as described here:

http://www.arcgis.com/home/item.html?id=eaee8760ed754019a964a6d785613a50 . We only try to download a very small area (small city), so all use and access constraints are met.

Within ArcMap (we tried version 10.3, 10.2.2, 10.2.1) we logged in with the credentials of an ArcGIS developer account and (during another attempt) with an organizational subscription account. Then we tried "File" -> "Share As" -> "Tile Package".

After "Analyzing" we get the error: "00005: Layer type is not supported".

In the help file it states that "Tiled map service layers" are supported as "Basemap layers" and that is exactly what we did.

Did anybody else try to download some tiles from the ArcGIS.com TiledBaseMaps-Server for offline use recently and did it work?

Cheers,

Beate

Re: Creating offline tiles (tpk) not working in ArcMap

JoséSantos — Thu, 14 May 2015 14:00:32 GMT

Same problem here, have you found a way to export a basemap for offline use?
I tried some of the basemaps marked for export and the same error occurs: "Layer type is not supported"

The strange this is that in the documentation available it says to use those basemaps for offline use.

Re: Creating offline tiles (tpk) not working in ArcMap

GSauers — Thu, 11 Jun 2015 13:17:52 GMT

I get the same error, but I think you have to use the basemaps that literally have (For Export) next to them. I went to Add Data > Add Data From ArcGIS Online... and searched "for export". Some maps appear and I clicked to add the World Imagery map, but nothing happens, no layer is loaded and no errors are reported. I had to sign into my account first, but no layer is loaded.

Has anyone gotten this to work yet?

Thanks.

Re: Creating offline tiles (tpk) not working in ArcMap

LAOJimmy — Wed, 17 Jun 2015 07:54:06 GMT

I tried 10 differents basemaps that have "For Export" on their title.

Everytime that I want to export to a .tpk file by doing File -> Shared As -> Tile Package, I get the same error "00005".

This is odd because it says that they were created for offline purpose.

Any solution ?

Thanks,

Re: Creating offline tiles (tpk) not working in ArcMap

YousefQuran — Wed, 17 Jun 2015 12:07:05 GMT

Hi,

Check the list of supported and unsupported layers from here. Then you may can make a conversion process ...

Regards,

Yusuf

Re: Creating offline tiles (tpk) not working in ArcMap

GSauers — Wed, 17 Jun 2015 13:06:05 GMT

Jimmy, were you able to load the 'for export' basemaps into ArcMap? I cannot even get the map to load and show in ArcMap. I have tried ArcMap 10.1 and 10.3. What version are you using?

Thanks.

Re: Creating offline tiles (tpk) not working in ArcMap

LAOJimmy — Wed, 17 Jun 2015 14:01:54 GMT

Yes, I load the same basemap as Beate.

I'm using ArcMap 10.3.

Re: Creating offline tiles (tpk) not working in ArcMap

GSauers — Thu, 10 Sep 2015 19:00:47 GMT

Hello again, has anyone found a solution to this problem of not being able to create maps for offline use, even when using the maps that are labeled for offline use?

Thanks.

Re: Creating offline tiles (tpk) not working in ArcMap

MichaelAugust — Thu, 15 Oct 2015 16:16:42 GMT

Anyone find a solution for this? I am experiencing the same with http://www.arcgis.com/home/item.html?id=226d23f076da478bba4589e7eae95952 ?

Thanks!

Re: Creating offline tiles (tpk) not working in ArcMap

LucasDanzinger — Mon, 19 Oct 2015 15:38:03 GMT

Hi All-

Creating a TPK from a cached tiled map service in ArcMap is not currently supported. There is an analyzer error put in place that will not let you create the TPK until you remove the map service from the basemap layer. However, we are planning to remove the analyzer at an upcoming release so that you can indeed export a map service as a TPK.

To clarify what these service that say "for export" are for... They are for using the Export Tile Cache task in the Runtime APIs. This task allows you to request an area of interest and levels of details, and the service will asynchronously send tiles to the device. If you look at the REST endpoint, they have an additional parameter called export tiles. Though it is a bit confusing, this does not mean that they are specially designed to be exportable from ArcMap- they can only be exported through the REST export tiles call.

Export Tiles: ArcGIS REST API .

Here is the bug report for the analyzer preventing exporting map service as TPKs, for whomever is interested -

BUG-000081937 - The Create Map Tile Package (Data Management) tool..

I hope this helps clarifies things.

Thanks,

Luke

Re: Creating offline tiles (tpk) not working in ArcMap

GSauers — Wed, 18 Nov 2015 19:49:12 GMT

Lucas, thank you for the response, can you clarify a question for me, in the next release of ArcMap, the export tiles as tpk function will work? The issue some of us are having is that some maps that are supplied by ESRI and labeled for "Offline Use" are not loading and when you try to create a tpk, it throws an error say map layer type is not supported. This is seen in version 10.3.

Thank you for the help.

Re: Creating offline tiles (tpk) not working in ArcMap

LucasDanzinger — Wed, 18 Nov 2015 20:05:31 GMT

In an upcoming release, we plan to allow you to add a tiled map service into ArcMap, and to create a TPK from this. Currently, the analyzer will prevent this from working and will force you to remove the layer from the TOC in order for the TPK to be generated.

Thanks,

Luke

Re: Creating offline tiles (tpk) not working in ArcMap

GSauers — Wed, 18 Nov 2015 20:09:41 GMT

Great, thanks Luke, one last question, any idea when the next release will be?

Thanks again.

Re: Creating offline tiles (tpk) not working in ArcMap

LucasDanzinger — Wed, 18 Nov 2015 21:05:41 GMT

Next release is 10.4, and that should be out in Q1 of 2016. I am not certain if these changes will make it in on time for this, or if it will need to be added in a subsequent update after this.

Thanks,

Luke

Re: Creating offline tiles (tpk) not working in ArcMap

GSauers — Fri, 19 Feb 2016 16:42:04 GMT

Hello Luke, I downloaded the new ArcMap 10.4 and tried to export a map to a tpk file, but the Share As menu no longer has the Tile Package... option. Does this mean exporting maps for offline use is not supported in 10.4?

Thanks.

Re: Creating offline tiles (tpk) not working in ArcMap

LucasDanzinger — Fri, 19 Feb 2016 16:45:23 GMT

It is there in 10.4. Make sure you go to ArcMap Options > Sharing > Enable ArcGIS Runtime tools. Otherwise, this tool will not appear in the menu. However, the change for creating a TPK from an online service did not make it into the 10.4 release.

Re: Creating offline tiles (tpk) not working in ArcMap

GSauers — Fri, 19 Feb 2016 16:48:47 GMT

Forgot that setting, thanks. I see that it still gives the same error for not being supported. I hope this will be fixed in the next release, but do you have any idea when this next release will be? Our team is waiting on this option for our application.

Thanks.

Re: Creating offline tiles (tpk) not working in ArcMap

AndrewJones1 — Thu, 14 Apr 2016 20:40:34 GMT

Disaster!!! How can I create a .tpk file for an online service in 10.4? Is there any other way I can make a .tpk file (for use with an ArcGIS .Net WPF app)? Ideally I'd like the tiles to be based on OpenStreetMap data.

Andrew

Re: Creating offline tiles (tpk) not working in ArcMap

GSauers — Thu, 12 May 2016 14:23:45 GMT

Hello Lucus, any update if the next release of ArcMap will have the fix that allows users to create tpk files using a cached tiled map service?

Also, any update on when the next release might be?

Thanks for the support.

Re: Creating offline tiles (tpk) not working in ArcMap

DarrenFergus1 — Mon, 22 Aug 2016 04:10:25 GMT

Currently just tested ArcMap 10.4.1 and still have the reported error above, is there an update on this. It would be good to have some clarity here.

Thanks