topic Re: ArcMap Desktop crashes when I open a certain layer from ArcGIS Online in Developers Questions

ArcMap Desktop crashes when I open a certain layer from ArcGIS Online

CoraColeman — Wed, 04 Apr 2018 00:59:57 GMT

I am very confused because it is only with a certain layer. When I try to open this particular feature layer in Desktop ArcMap will crash. This feature layer has customized symbology, could it be because of this?

Re: ArcMap Desktop crashes when I open a certain layer from ArcGIS Online

DanPatterson_Retired — Wed, 04 Apr 2018 01:02:45 GMT

as in layer... do you mean an *.lyr file. If so, then is is highly likely

Re: ArcMap Desktop crashes when I open a certain layer from ArcGIS Online

CoraColeman — Wed, 04 Apr 2018 01:07:05 GMT

I mean this (a feature layer) -- it will not open in desktop.

Re: ArcMap Desktop crashes when I open a certain layer from ArcGIS Online

DanPatterson_Retired — Wed, 04 Apr 2018 02:05:11 GMT

opens in the map viewer...

totallllly killed 10.6 while it was opening. The quickest demise I have encountered

Nice symbols though in the map viewer.

I will have to defer to those that web layers

Re: ArcMap Desktop crashes when I open a certain layer from ArcGIS Online

CoraColeman — Wed, 04 Apr 2018 16:41:23 GMT

Thank you, what do you mean about defer to those web layers? I would like to be able to view this layer in ArcMap Desktop.

Re: ArcMap Desktop crashes when I open a certain layer from ArcGIS Online

DanPatterson_Retired — Wed, 04 Apr 2018 18:01:54 GMT

... defer to those (that do) web layers... I assumed that it had been packaged for use on the web... hence it worked in the viewer.

If it were a *.lyr file, then I presume it would have been packaged with its reference data...otherwise, I would have expected a zipped shapefile or a featureclass in a geodatabase. not something that opens up where it did.

Re: ArcMap Desktop crashes when I open a certain layer from ArcGIS Online

CoraColeman — Wed, 04 Apr 2018 18:57:04 GMT

Okay, thank you for explaining. Is there any way to download it and open it in ArcMap Desktop? Other feature layers I created on ArcGIS Online will open in Desktop 😕

Re: ArcMap Desktop crashes when I open a certain layer from ArcGIS Online

DanPatterson_Retired — Wed, 04 Apr 2018 21:40:03 GMT

It is some Rest thing... check out the associated page https://services8.arcgis.com/UT5WPtsyyxzDrV2P/ArcGIS/rest/services/GNP_gdb/FeatureServer/0

again, I don't do web stuff, so maybe someone else will weigh in, or contact the author or leave a comment

Re: ArcMap Desktop crashes when I open a certain layer from ArcGIS Online

CoraColeman — Wed, 04 Apr 2018 21:49:20 GMT

Okay, yeah I hosted the feature layer with the original data.

Re: ArcMap Desktop crashes when I open a certain layer from ArcGIS Online

XanderBakker — Thu, 05 Apr 2018 02:08:21 GMT

Do you have access to ArcGIS Pro? It has no problem in reading the layer:

Re: ArcMap Desktop crashes when I open a certain layer from ArcGIS Online

DanPatterson_Retired — Thu, 05 Apr 2018 02:15:48 GMT

No ... didn't try it in Pro, Cora said ArcMap.

I wonder why the package would open in pro and not 'map?

Re: ArcMap Desktop crashes when I open a certain layer from ArcGIS Online

XanderBakker — Thu, 05 Apr 2018 11:27:56 GMT

Beats me too. Just suggesting Pro since it has a much better integration with portal and most ArcMap users should have access to ArcGIS Pro. Best thing is to log a support case and let Esri dig in to this.

Edit: just for the record, I also tried to open it and it crashed my ArcMap session too.

Re: ArcMap Desktop crashes when I open a certain layer from ArcGIS Online

CoraColeman — Thu, 05 Apr 2018 21:08:44 GMT

Nope I do not! But that is interesting to know. I ended up recreating the layer in Arcmap using some better symbols I downloaded from the NPS site. My goal was to host the layer as a feature service so I wanted to upload it back online from ArcMap but since it would crash the program, I couldn't do that. Thanks for both of your help in this!