topic Re: ArcMap 10.3.1 on Windows 10 in Developers Questions

ArcMap 10.3.1 on Windows 10

OmarNavarro — Sat, 29 Aug 2015 18:27:46 GMT

When trying to open ArcMap 10.3.1, the programs fails to launch. Are there any solutions to this issue running Windows 10?

Re: ArcMap 10.3.1 on Windows 10

RebeccaStrauch__GISP — Sat, 29 Aug 2015 18:55:23 GMT

Have you looked at Desktop Administrator to verify it is seeing a valid license manager ?

Desktop has not been certified on win10 yet (they are testing now) but that doesn't mean it won't work (10.2.2 does for me and it isn't certified yet either).

there is a link to test your machine ArcGIS 10.3.x for Desktop system requirements—Help | ArcGIS for Desktop but I haven't tried it yet since mine did work. However, I did have to make changes to the registry to allow my Desktop Administrator to make changes. Re: ArcGIS Desktop 10.2 on Windows 10

Re: ArcMap 10.3.1 on Windows 10

OmarNavarro — Sat, 29 Aug 2015 20:04:27 GMT

Thank you.

Looks like the machine meets the system requirements.

After changing the registry to allow Full Control under permissions, the Desktop Administrator may still not be seeing a valid license manager (second photo).

Re: ArcMap 10.3.1 on Windows 10

DanPatterson_Retired — Sat, 29 Aug 2015 20:24:36 GMT

did you try to run it as administrator?

Re: ArcMap 10.3.1 on Windows 10

RebeccaStrauch__GISP — Sat, 29 Aug 2015 20:37:35 GMT

Does the license manager have the proper authorization numbers activated for 10.3.x? by the way, I was assuming it was a concurrent license (since I'm more familiar) but I'm starting to think thus is a single use license? If single user, have you authorized the software?

IF it is concurrent user license manager, that software needs to be updated before it is valid for 10.3.x (I can't remerbeer right now if there was an upgrade between 10.3.0 and 10.3.1)

Re: ArcMap 10.3.1 on Windows 10

OmarNavarro — Sun, 30 Aug 2015 06:05:54 GMT

The same issue occurs when trying to run as administrator.

Yes, the authorization codes have been activated for this single license (second screen shot).

Re: ArcMap 10.3.1 on Windows 10

JayantaPoddar — Sun, 30 Aug 2015 10:16:51 GMT

I could successfully run ArcGIS 10.3 for Desktop on Windows 10. You could try changing the properties of the ArcMap.exe to run it in compatibility mode of Windows 8/8.1.

Re: ArcMap 10.3.1 on Windows 10

nicogis — Mon, 31 Aug 2015 08:43:10 GMT

FYI: http://support.esri.com/en/knowledgebase/techarticles/detail/45362

Re: ArcMap 10.3.1 on Windows 10

DanPatterson_Retired — Mon, 31 Aug 2015 09:24:35 GMT

Domenico, that is the scoop...but I have been using it with no problems...some have had issues, but I have had none with local install of a single user Advanced edition with all the extensions with locally stored data. I upgraded from Windows 8.1 to 10. The machine was new and ArcGIS was the first application installed after the operating system and anti-virus, if that narrows issues down for others. I don't pay much attention to when software gets certified by an organization...my work, took many years to migrate from XP to Windows 7.

Re: ArcMap 10.3.1 on Windows 10

XanderBakker — Thu, 03 Sep 2015 11:36:25 GMT

There is a knowledge base Tech arcticel on this topic: 45362 - Is Windows 10 certified with Esri's ArcGIS products?

Basically it states:

Esri is currently testing Windows 10 with ArcGIS 10.3.x for Desktop and with our current development version.
Customers should not install Windows 10 for use with ArcGIS 10.3.x Desktop at this time until testing and certification is complete.
We anticipate fully supporting Windows 10 at ArcGIS 10.4 for Desktop and ArcGIS Pro 1.2, which are scheduled for release in early Q1 2016.

I installed Windows 10 anyway a few weeks ago and haven't had much problems running 10.3. With Pro on the other hand I faced some problems with my graphics card and reinstalled Pro it and it works.

Re: ArcMap 10.3.1 on Windows 10

DanPatterson_Retired — Thu, 03 Sep 2015 15:05:39 GMT

Xander Bakker ... I will clarify for the benefit of others.

I already know that it wouldn't be supported until esri was done testing... (like sounding the all clear after the fire department has left)
I was surprised that the announcement didn't come out well in advance of the Windows 10 release... (perhaps they didn't know and were as shocked as everyone else, prior knowledge would have provided them with multiple chances to ward off the questions we now see)
the reality is .... people are actually using it...I am reporting my reality of use... (someone has to put their foot in the water and report on the presence of pirannas...otherwise everyone will stay onshore)
caveats for full disclosure for everyone else ...
- ...pristine local install of advanced ArcGIS with all extensions
- ...a new machine, upgraded from Windows 8.1, three weeks before Windows 10 release
- ...no network stuff, either data source or saving
- ... installed and used only in Canada
- ... probably applies in Columbia

Re: ArcMap 10.3.1 on Windows 10

OmarNavarro — Sat, 05 Sep 2015 19:48:46 GMT

After reinstalling both windows 10 and then ArcGIS 10.3; everything seems to be working fine.

Re: ArcMap 10.3.1 on Windows 10

DanRoberts1 — Mon, 28 Sep 2015 20:55:46 GMT

I am having the same problem. Afer spending a few hours on the phone with great support from ESRI, she had me install a secondary user account. ArcMap launched from the secondary account, but still wont launch from the primary account......Any thoughts?

Re: ArcMap 10.3.1 on Windows 10

CoreySmolik — Wed, 06 Jan 2016 16:02:11 GMT

I am having the same problems. I told our IT department to stop upgrading operating systems for GIS users until we found a solution. (Waiting is not an option right? we only have a few more months for free Windows upgrades!)

I have ArcGIS working intermittently on 5 Windows 10 machines. Here is the kitchen sink approach I used to finally get one of them working normally. (if nothing else, maybe one of these might help) I will try it on the others to see if it is a repeatable fix.

My symptoms were the application failing to startup (very commonly without even showing the splash screen), the application starting up but all of the connections had red exclamation points, and multiple error messages when trying to start the application. The failures are not consistent across each machine. Some machines work fine, but the Find tool might not allow navigation or the color palette doesn't come up (requiring RGB values to be entered). Others require an uninstall/reinstall every three or four days

My steps

1. Installation

* Uninstalled and reinstalled to 10.3.1 (seemed to work with 10.2.2 also)

* If you can, set concurrent use licensing to advanced. I got it to work with lower categories after the initial installation

* After installation, rename (if it is still there) the default geodatabase to something like default_old.gdb.

I found it in c:\users\{user profile}\My Documents\ArcGIS. If you see a bunch of them (Default, Default1, etc), I

would try copying them into a backup directory if you are uncomfortable deleting them all.

* I also got rid of the ESRI profile (c:\users\{user profile}\AppData\Roaming\ESRI). It will recreate itself when

you start ArcMap. (again, rename it, if you are uncomfortable)

2. First run

* My first run, I ran the application from the user's profile as an administrator. It would not run the first time without elevated priviliges. Thereafter, it worked fine.

3. Miscellaneous

* I could not make direct connections at first. A little sleuthing showed that the database login for the generic "read only" user account had a default database set to an edit database it was not mapped to. As this account was made via geoprocessing tool, it did not occur to me to check it at first. This caused strange error messages when trying to make a direct connection.

In this era of application development, it is truly a shame that there is not better exception handling and reporting in their startup routine.