topic Re: Getting DBMS error on connection to database (ArcCatalog/SQL server) in Data Management Questions

Getting DBMS error on connection to database (ArcCatalog/SQL server)

Luciečervená — Tue, 02 Dec 2025 12:07:29 GMT

Hi,

after recovery our database server and pc for arcgis server/desktop etc I am getting at crating new database connection in ArcCatalog:

"Unable to connect to database server to retrieve database list; please verify your server name, user name and password info and try again. Failure to access the DBMS server"

Steps already done:

Recreated database connection in ArcGis Pro Catalog view - working in ArcgisPro, not working in ArcCatalog (Failed to connect to database. Failure to access the DBMS server)
.NET 4.7 is installed, register Key "[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319]
"SystemDefaultTlsVersions"=dword:00000001" applied, "TLS 1.2 support for ArcGIS Desktop” ignored because we have 10.7 version (ArcGIS Desktop 10.7: This release shipped in the first half of 2019 and is configured to use TLS 1.2 – no action is necessary. Esri recommends upgrading to this release when ArcGIS Desktop 10.7 is available.)
pinged: sqlcmd -S servername -U USER -P password - for local user (which is log in to ArcCatalog) getting "login error: Login failed for user USER; for database user getting "1>"
reinstalled "Microsoft ODBC Driver" 17+18 for 32 bit - didn't change anything

I would like to switch all work from desktop to ArcGis Pro, but even after 3.6.0 update we are not able to manage privileges for more than 1 item, and i am not gonna change it one by one for more than 100 items (again 😞 )

Re: Getting DBMS error on connection to database (ArcCatalog/SQL server)

George_Thompson — Tue, 02 Dec 2025 13:08:29 GMT

Ok, so to be clear..... you restored the Enterprise Geodatabase on a new server?

What is the version of SQL Server?

What is the version of the Enterprise Geodatabase?

You are using Pro 3.6 and testing with this client version?

What version of ArcMap are you using also?

Re: Getting DBMS error on connection to database (ArcCatalog/SQL server)

ShannonShields — Tue, 02 Dec 2025 18:10:24 GMT

Given that you are also getting a login error using sqlcmd, this isn't an ArcGIS problem.

When you restored this database was it to a new/different instance of SQL Server? Did you re-create the login and link it to the user in the restored database?

If you are using a database login (e.g. not Windows login) then you'll need to re-link it to the database user using the ALTER USER <username> WITH LOGIN = <loginname> command.