topic Service Request Response Time Max.. constantly in Data Management Questions

Service Request Response Time Max.. constantly

Laura — Thu, 11 Jul 2024 13:29:13 GMT

I have an issue with my services constantly timing out and users are saying it is acting very slow and freezing. I have monitor and this is what I was receiving below. The Water Group was set to dedicated instance and now I am wondering if it should be shared. If this doesn't get fixed the users will stop using the programs. I am not an expert on this subject so any ideas to get this working is much appreciated.

Re: Service Request Response Time Max.. constantly

JakeSkinner — Thu, 11 Jul 2024 14:17:33 GMT

Hi @Laura,

In ArcGIS Server Manager, check the min/max instances of your service:

Then navigate to you Logs > Statistics in ArcGIS Server Manager:

Click on any of the graphs below. Uncheck Site on the left, and select the service(s) in question:

Change the metric at the bottom to Service Maximum Instances Running:

If you see the max instances of the service(s) are being used, this is an indication that you need to increase the max amount.

Re: Service Request Response Time Max.. constantly

Laura — Thu, 11 Jul 2024 14:42:19 GMT

For some reason it is not letting me check any boxes.

Re: Service Request Response Time Max.. constantly

JakeSkinner — Thu, 11 Jul 2024 14:43:31 GMT

Try a different browser, and make sure you are signed in as an Administrator.

Re: Service Request Response Time Max.. constantly

Laura — Thu, 11 Jul 2024 14:56:15 GMT

I can only select one at a time and when I switch the show to something else the graph doesn't actually change. I tried on 2 browsers.

Re: Service Request Response Time Max.. constantly

JakeSkinner — Thu, 11 Jul 2024 15:04:42 GMT

1. What version of ArcGIS Server?

2. Is it federated with Portal?

3. Can you send some screen shots/video of the behavior your experiencing?

Re: Service Request Response Time Max.. constantly

Laura — Thu, 11 Jul 2024 16:54:31 GMT

11.2. Yes it is federated.

Finally worked must just be really really slow..? Not sure if these errors have anything to do with it.

Overall this was a great tool to look at, thanks for pointing it out to me!