topic Re: Image Map Service - 10.1 in Data Management Questions

Image Map Service - 10.1

CynthiaMatney — Fri, 01 Mar 2013 14:15:05 GMT

Hello. We just upgraded the server to 10.1 and now when we zoom into the image map services it greys out at the closer levels.

We've tried to get help via customer service - but they just keep transferring us to another person... I'm sure there is some easy fix for this.

We've given permissions to the local arcgis 0S account, both NTFS & share permissions - so it doesn't appear thats the issue. The imagery is in a mosaic dataset that is viewed just fine in arcmap as a layer. The issue only comes when publishing to a service.

The dataset is in and SDE and the rasters are on a separate server which is shared over the network.

Any help would be appreciated.

Thank you,
Cynthia.

Re: Image Map Service - 10.1

LorneDmitruk — Fri, 01 Mar 2013 18:22:36 GMT

Hi,

What format is the source data for the mosaic data set? for example if the source data is ecw, you can access the mosaic dataset fine in ArcMap through all scales. However when you serve the mosaic as an image service you will only see the overviews as you need the ecw plugin for the actual display of the files once you've zoomed in far enough.

Hello. We just upgraded the server to 10.1 and now when we zoom into the image map services it greys out at the closer levels.

We've tried to get help via customer service - but they just keep transferring us to another person... I'm sure there is some easy fix for this.

We've given permissions to the local arcgis 0S account, both NTFS & share permissions - so it doesn't appear thats the issue. The imagery is in a mosaic dataset that is viewed just fine in arcmap as a layer. The issue only comes when publishing to a service.

The dataset is in and SDE and the rasters are on a separate server which is shared over the network.

Any help would be appreciated.

Thank you,
Cynthia.

Re: Image Map Service - 10.1

CynthiaMatney — Fri, 01 Mar 2013 18:30:38 GMT

The source data is either TIF or SID.

Re: Image Map Service - 10.1

LorneDmitruk — Fri, 01 Mar 2013 18:53:56 GMT

The other thing to check is access to the source data. If the account the image service is using does not have read access to the drive the images won't display when zoomed in. The path used to access the source data in the mosaic can also have an effect, a mounted drive versus a UNC path for example.

The source data is either TIF or SID.