topic Community item metrics don't match? in Community Feedback

Community item metrics don't match?

COSPNWGuy — Tue, 13 Apr 2021 16:51:01 GMT

I have noticed that metrics on my items shown on my Profile page almost always never match the real metrics on the item itself. As a example, see below. This makes it much harder to track and seems like a problem with the platform.

Here is a idea I posted shown on my profile page showing zero kudos, zero comments, and 292 views:

In actuality the item has 4 kudos, 5 comments, and 464 views:

Re: Community item metrics don't match?

MichelleMathias — Tue, 13 Apr 2021 17:18:52 GMT

@COSPNWGuy Thank you for this feedback. We will send this to our vendor to investigate further.

Re: Community item metrics don't match?

MichelleMathias — Tue, 13 Apr 2021 17:48:08 GMT

@COSPNWGuy After taking a closer look, the top post in your example is counting the views of the response (Re: workflow manager...) to your original post, where the second image is the original post. if from your profile you click view ideas and then scroll through the ideas until you get to the original post, you will see the activity feed metrics do match with the actual post.

Basically if it starts with an RE: then it is the reply that the metrics are pulling in, not the original post, so scroll down further to the original to see the metrics or open the post.

Re: Community item metrics don't match?

COSPNWGuy — Tue, 13 Apr 2021 17:55:28 GMT

That's really confusing. I don't think I follow. If that were true and it starts at the RE:, why does it still show zero comments for example for this thread? You have replied twice to it.

Re: Community item metrics don't match?

DanPatterson — Wed, 14 Apr 2021 00:32:54 GMT

it show 0 4 44 now

0 kudos 4 comments and 44 views

perhaps there is a lag of some kind. The metrics always seem up to date on my machine and locale

addendum 2 kudos.... I kudoed @MichelleMathias

Re: Community item metrics don't match?

COSPNWGuy — Wed, 14 Apr 2021 03:20:05 GMT

This is what I see on my end as of this posting, and after @DanPatterson reply. I see zero kudos and zero comments. I'm sorry. This doesn't make any sense to me.

Re: Community item metrics don't match?

DanPatterson — Wed, 14 Apr 2021 07:20:40 GMT

And me.

Strange.... it works but not for you