topic Re: Organization administrators shouldn't need a paid license in Community Feedback

Organization administrators shouldn't need a paid license

AbhiSreerama — Tue, 27 Jan 2026 20:13:53 GMT

As an organization administrator for our company, I need to manage the licenses purchased for our company and assign them accordingly. It doesn't make any sense for me, as a user that does not use ArcGIS at all, to need a license myself in order to then invite and assign licenses to staff.

This is a common need in the industry with distinct user vs administrator roles and account types. The Esri website actually has the same kind of differentiator but the ArcGIS website does not. I have reached out to support to ask if this is as intended and learned that this is a common issue.

Can this please be resolved?

Re: Organization administrators shouldn't need a paid license

VenkataKondepati — Tue, 27 Jan 2026 20:36:11 GMT

Hi @AbhiSreerama,
Since you have already contacted ESRI support team, you can also submit it as an idea.

Re: Organization administrators shouldn't need a paid license

JesseCloutier — Wed, 28 Jan 2026 14:19:02 GMT

Hi @AbhiSreerama, thanks for getting in touch with Esri's support team about this. I want to add some clarification to the conversation since the recommendation was made to submit this as an idea—licensing requests (as well as bugs, pricing, and performance issues) are not a good fit for Esri Community's Idea Exchanges, per our ArcGIS Ideas Submission Guidelines and Statuses.

Re: Organization administrators shouldn't need a paid license

AbhiSreerama — Fri, 30 Jan 2026 15:06:57 GMT

In that case, Jesse, what would be the appropriate avenue to request this change? I don't see how it's a complex request or one that affects licensing fee revenue from ArcGIS or Esri products.

Re: Organization administrators shouldn't need a paid license

JesseCloutier — Mon, 02 Feb 2026 19:26:42 GMT

Thanks for following up, @AbhiSreerama. ArcGIS Ideas Exchanges are designed for users to contribute and vote on feature requests related to specific products, whereas license-related requests are best directed to your Account Manager.

Re: Organization administrators shouldn't need a paid license

AbhiSreerama — Tue, 03 Feb 2026 01:10:41 GMT

Would this question qualify as a request? I don't see that, but obviously have to defer to the rules.

How do I find my Account Manager? I don't believe I've ever spoken to anyone at Esri.