topic Re: Unable to Subscribe to a Community in Community Feedback

Unable to Subscribe to a Community

ChrisBlouch918 — Wed, 10 Apr 2024 15:00:09 GMT

I am trying to subscribe to the Railways Community, but I keep coming across 2 problems:

1. The subscribe button is greyed out - this happens on specific threads within the community.

2. The subscribe button is "clickable" but nothing happens when I click on subscribe.

Re: Unable to Subscribe to a Community

DanPatterson — Wed, 10 Apr 2024 20:28:26 GMT

see if anything here applies

Solved: Re: Can't Subscribe to any Community Places or Boa... - Esri Community

Re: Unable to Subscribe to a Community

JesseCloutier — Thu, 11 Apr 2024 12:28:52 GMT

Hi @ChrisBlouch918, @DanPatterson is right that the issue you're experiencing is related to what others reported on the post he linked to. I checked on your Esri Community account and it wasn't verified. This step usually takes place at the time an Esri Community account is created, but it can be accidentally missed sometimes. No harm done—I've gone ahead and completed the verification step for you. You should now be able to use the subscription feature. All the best!

Re: Unable to Subscribe to a Community

AriLukas2 — Mon, 26 Aug 2024 14:39:06 GMT

Hello, I am having the exact same issue. I never received an email verification email and cannot subscribe to any boards

Re: Unable to Subscribe to a Community

JesseCloutier — Mon, 26 Aug 2024 14:42:24 GMT

You're all set, @AriLukas2. I've just verified your account so that you should be able to use the subscription feature and receive notifications. All the best!

Re: Unable to Subscribe to a Community

AriLukas2 — Mon, 26 Aug 2024 17:58:03 GMT

That fixed the issue. Thank you so much!

Re: Unable to Subscribe to a Community

JesseCloutier — Tue, 27 Aug 2024 20:13:09 GMT

Glad to assist! 😊

Re: Unable to Subscribe to a Community

EdDeVoe — Tue, 02 Dec 2025 23:20:22 GMT

Hello, I would also please live my account reverified as I'm having the same problem. Thank you

Re: Unable to Subscribe to a Community

JesseCloutier — Wed, 03 Dec 2025 13:59:12 GMT

Happy to help, @EdDeVoe. I've just taken care of that so your account is now verified and you can use the subscription feature. All the best!