topic Re: Problem with sign with other account in Community Feedback

Problem with sign with other account

SuzikaJuiling — Tue, 11 Nov 2025 03:50:44 GMT

I have two accounts — my personal one and another for work. I’ve been trying to switch to the work account, but it keeps logging in to my personal one (also registered under GLOBIL). Any idea how I can log in using the work account instead?

Re: Problem with sign with other account

JesseCloutier — Wed, 12 Nov 2025 15:58:51 GMT

Hi @SuzikaJuiling, I'm sorry to hear you're running into some difficulty with this. is the login issue you've described related to Esri Community, ArcGIS Online, or My Esri?

Re: Problem with sign with other account

SuzikaJuiling — Thu, 13 Nov 2025 02:13:41 GMT

It's in ArcGIS online.

Re: Problem with sign with other account

JesseCloutier — Thu, 13 Nov 2025 15:02:34 GMT

Thanks for clarifying, @SuzikaJuiling. For login difficulties with an ArcGIS Online account, you'll want to get in touch with your organization's ArcGIS Online Administrator for help resolving this issue. If it turns out that it's something they're unable to do themselves, they'll be able to get in touch with our Accounts team to get this resolved on your behalf. Our Esri Community team is equipped to resolve Esri Community account issues (this is a different system than ArcGIS Online), so if you ever experience difficulties with your Esri Community account in the future you should feel encouraged to reach out to us for help at esricommunity@esri.com. All the best!

Re: Problem with sign with other account

SuzikaJuiling — Wed, 19 Nov 2025 07:47:04 GMT

@JesseCloutier thanks for your feedbacks. I've solved it. By log in with two separate browser (edge & chrome)