topic Re: Some user avatars showing as broken link in Community Feedback

Some user avatars showing as broken link

PeterKnoop — Wed, 23 Oct 2024 13:55:09 GMT

Whether I'm logged in or not, some user's avatars are showing as broken links.

When I am logged in, my own avatar in the top-right corner is showing as a broken link. It also shows a broken link on the Avatars tab when I go to my settings.

I have not changed my avatar in long time.

Re: Some user avatars showing as broken link

KenBuja — Wed, 23 Oct 2024 14:08:48 GMT

Are you seeing them like the one for RobertoRossi?

I'm noticing others like this too

Re: Some user avatars showing as broken link

PeterKnoop — Wed, 23 Oct 2024 14:25:53 GMT

Yep. Not all, but many.

Re: Some user avatars showing as broken link

jcarlson — Wed, 23 Oct 2024 14:40:46 GMT

The broken ones show up with paths like this:

https://community.esri.com/legacyfs/online/esri/avatars/some_filename.png

Working avatars come from paths like this:

/t5/image/serverpage/image-id/55220i5E1AF41F327EBFC0/image-dimensions/50x50/image-coordinates/0%2C1%2C2970%2C2971/constrain-image/false?v=v2

I'm guessing that "legacyfs" was stuff ported over from GeoNet, and is currently unavailable.

Re: Some user avatars showing as broken link

JesseCloutier — Wed, 23 Oct 2024 14:56:36 GMT

Hi @KenBuja, @PeterKnoop, and @jcarlson, we became aware of the issue this morning and are looking into it. Some of our team is currently traveling back from a conference so that progress is staggered, but it is in process. Josh, I've shared your observation with our team member leading that investigation—thanks for speaking up about that detail.

Re: Some user avatars showing as broken link

TimMinter — Wed, 23 Oct 2024 20:41:57 GMT

Looks like the CMS configuration got jiggled so there's no way to select an off-menu avatar. That's my UX, anyway.

Re: Some user avatars showing as broken link

AZendel — Thu, 24 Oct 2024 12:47:38 GMT

It looks like ESRI has revoked the ability for us to use an avatar of our choosing since we can't upload an image any longer (unless I missed something).

Re: Some user avatars showing as broken link

SimiBasu — Thu, 24 Oct 2024 16:58:17 GMT

Hi @TimMinter can you please try now and see if you can select an off-menu avatar. @JesseCloutier FYI this should be fixed.

Re: Some user avatars showing as broken link

SimiBasu — Thu, 24 Oct 2024 16:58:39 GMT

Hi @AZendel can you please try now and see if you can select an off-menu avatar. @JesseCloutier FYI this should be fixed.

Re: Some user avatars showing as broken link

AZendel — Thu, 24 Oct 2024 19:02:28 GMT

I now see the ability to choose a file from my computer. Now I just need to find one.....but I'm liking the bike that ESRI provided and will keep it for now. My previous avatar that disappeared isn't available in "my album", but that's totally OK. There are way bigger needs in the world right now.

Thanks for looking into this and for the fast action.

Re: Some user avatars showing as broken link

SimiBasu — Thu, 24 Oct 2024 19:06:54 GMT

Thank you @AZendel . I am glad its working for you now. I am still trying to investigate the broken links and will provide update as we have it. But for now I like the bike avatar that you have. Thank you.

Re: Some user avatars showing as broken link

TimMinter — Thu, 24 Oct 2024 21:39:46 GMT

Yep, fixed! Thanks @SimiBasu.

Re: Some user avatars showing as broken link

KenBuja — Mon, 28 Oct 2024 14:52:03 GMT

Today I now have a broken avatar

Re: Some user avatars showing as broken link

PeterKnoop — Mon, 28 Oct 2024 15:01:39 GMT

It also feels like I am starting to see more broken image links in posts then I recall experiencing in the past.

For example, see the example below of the broken image link at the top of Overwrite ArcGIS Online Feature Service using Truncate and Append:

Re: Some user avatars showing as broken link

SimiBasu — Mon, 28 Oct 2024 16:51:55 GMT

@PeterKnoop we are actively investigating and working on the fix for the Avatars. This is an known issue and I will be providing the update here as well Known Issues.

Thank you for your patience while we try to investigate and fix this.

Re: Some user avatars showing as broken link

SimiBasu — Mon, 28 Oct 2024 16:53:04 GMT

@KenBuja we are actively investigating and working on the fix for the Avatars. This is an known issue and I will be providing the update here as well Known Issues.

Thank you for your patience while we try to investigate and fix this.

Re: Some user avatars showing as broken link

PeterKnoop — Mon, 28 Oct 2024 17:23:13 GMT

@SimiBasu just to be clear, I'm not talking specifically about the Avatars. There seem to be other places, such as mid-post, where broken image links are now being displayed.

Re: Some user avatars showing as broken link

SimiBasu — Mon, 28 Oct 2024 18:58:27 GMT

Yes, Peter. We are looking into this issue as well. Thank you for pointing it out.

Re: Some user avatars showing as broken link

SimiBasu — Wed, 30 Oct 2024 14:35:29 GMT

@PeterKnoop @KenBuja @AZendel great news! this issue is resolved and you should be able to see the images. Broken links has been fixed. Please let me know if you see any issues. Thanks for your patience while we worked on this.

Re: Some user avatars showing as broken link

SimiBasu — Wed, 30 Oct 2024 14:41:32 GMT

@PeterKnoop @KenBuja @TimMinter @jcarlson great news! this issue is resolved and you should be able to see the images. Broken links has been fixed. Please let me know if you see any issues. Thanks for your patience while we worked on this. @JesseCloutier FYI