topic Re: Getting fewer notifications than usual in Community Feedback

Getting fewer notifications than usual

Bud — Sun, 23 Jun 2024 13:29:53 GMT

I normally get around 80-100 Esri Community notifications in my feed each day on weekdays (red count indicator on bell icon):

https://community.esri.com/t5/notificationfeed/page

But for the past few days I’ve been getting roughly half that many notifications. And fewer kudo notifications. Is that expected, due to summer holidays etc., or is there any chance there’s an issue with notifications in the system?

Re: Getting fewer notifications than usual

HaydenWelch — Sat, 22 Jun 2024 17:16:52 GMT

I've noticed that on refresh I'll see notifications appear then disappear. I've missed 4-5 replies already because of it and have had to manually follow up on things because I wasn't pinged when someone replied.

Re: Getting fewer notifications than usual

Bud — Sun, 23 Jun 2024 13:28:36 GMT

For what it’s worth, I got a feed notification about the following reply, but not an email, even though I’m subscribed to that post, so I should be getting emails: https://community.esri.com/t5/arcgis-pro-questions/career-change/m-p/1496242/highlight/true#M84866

Re: Getting fewer notifications than usual

JesseCloutier — Mon, 24 Jun 2024 15:18:21 GMT

Thanks for letting us know what you're experiencing, @Bud and @HaydenWelch. Tagging @SimiBasu for awareness.

Re: Getting fewer notifications than usual

KenBuja — Mon, 24 Jun 2024 15:28:11 GMT

There's definitely something odd happening with notifications. I just got an email saying one of my answers was accepted, but there's no notification showing. When I click on the notification icon, it shows this

not even showing past notifications.

Re: Getting fewer notifications than usual

Bud — Mon, 24 Jun 2024 18:22:13 GMT

I didn't get an email notification about @JesseCloutier 's "Thanks for letting us know" reply. But I did get an email notification about @KenBuja response to it.

When I get @KenBuja 's "You don't have any notifications" error, I switch browsers (clearing the cache might have the same effect). That way, I can see notifications and avoid the error, but all messages are marked as already read, which isn't ideal.

Re: Getting fewer notifications than usual

SimiBasu — Wed, 26 Jun 2024 22:48:12 GMT

Hi @Bud @KenBuja @JesseCloutier @HaydenWelch ,

After conducting an internal check with the platform vendor, we have identified an ongoing issue with our notification services. Vendor has noticed that email notifications have failed to send on multiple occasions and that the notification feed is empty. The engineering team is aware of this problem and has opened an internal ticket to investigate further. We will let you know as soon as we receive more information.

Thanks

Simi

Re: Getting fewer notifications than usual

BlakeMorrison — Thu, 04 Jul 2024 03:47:41 GMT

I can confirm that I do not actually know how to check if anyone has replied to any post or comment I make without visiting that exact post and manually checking for replies to my post. The forum software is not reporting any replies. Nevermind emails.

Re: Getting fewer notifications than usual

Bud — Thu, 04 Jul 2024 18:25:56 GMT

Any update?

Re: Getting fewer notifications than usual

HaydenWelch — Mon, 08 Jul 2024 13:27:43 GMT

I'm getting notifications again so I think it's fixed

Re: Getting fewer notifications than usual

SimiBasu — Tue, 09 Jul 2024 23:01:08 GMT

Hi @HaydenWelch @Bud @BlakeMorrison @KenBuja @JesseCloutier I want to provide you with an update on the issue of missing notifications. The team has resolved the underlying problem, and confirmed that the notifications, including emails, should improve over the next few days.

Please let me know if you have any questions or if you notice any problems with notifications.

Re: Getting fewer notifications than usual

Bud — Tue, 16 Jul 2024 15:01:07 GMT

@SimiBasu

FYI - I'm getting the "You don't have any notifications." error again, even after clearing the browser cache and accepting all cookies:

I have the same issue on both my work and home computer.

Re: Getting fewer notifications than usual

Bud — Fri, 26 Jul 2024 04:41:43 GMT

I'm getting the "You don't have any notifications" error again.

Re: Getting fewer notifications than usual

SimiBasu — Fri, 26 Jul 2024 14:48:17 GMT

@Bud , Thank you for letting us know. Could you please check it again today if you see notifications? After checking with the support team we do not see any issues/outage. I am watching this closely to see if any other users are facing this issue. Thanks.

Re: Getting fewer notifications than usual

Bud — Thu, 08 Aug 2024 21:50:35 GMT

@SimiBasu, I hadn't gotten the error since your comment two weeks ago.

But I got it just now:

Re: Getting fewer notifications than usual

SimiBasu — Mon, 12 Aug 2024 18:58:07 GMT

Hi @Bud Thank you for letting us know. Upon further investigation, it seems that this is not an widespread issue but might be user specific. The support team has advised that caching may be the cause, especially since we previously cleared the app caches. I kindly ask that you check if you can clear your browser caches and cookies and try again.

Please observe the behavior after clearing the browser caches and cookies, and let us know if the issue persists. @JesseCloutier for visibility.

Thanks, Simi Basu

Re: Getting fewer notifications than usual

BlakeMorrison — Tue, 20 Aug 2024 03:24:32 GMT

Hi @SimiBasu

I would just like to reinforce that I too experience this issue. I was not notified about your reply to this thread that I'm subscribed to. It is not in my notifications at all.

The problem has nothing to do with emails. The problem is with the forum software.

Re: Getting fewer notifications than usual

BlakeMorrison — Tue, 20 Aug 2024 06:13:15 GMT

@SimiBasu

There are posts about this issue sitting in this forum from February this year, yet somehow you've decided this issue is only affecting one person.

Re: Getting fewer notifications than usual

SimiBasu — Wed, 21 Aug 2024 18:34:56 GMT

Hi @BlakeMorrison . Just wanted to confirm have you checked this recently and still having issues? We understand that since February this issue was surfaced and on and off new upgrades have been put in place to resolve this issue.

Could you please confirm if this still an issue for you after clearing the browser caches and cookies. Thanks.

@JesseCloutier for visibility.

Re: Getting fewer notifications than usual

BlakeMorrison — Mon, 26 Aug 2024 02:37:46 GMT

For the purposes of this reply I'm using Chrome and I've cleared the cache and cookies.

Unless I'm mistaken, I should be receiving a notification when a thread I'm subscribed to gets a reply. By notification, I mean the notification feed in the forum software (accessed via bell icon). I do not mean emails or any sort of proactive push notification - I am only referring to the forum software.

Current forum behaviour from my point of view is that I will only be notified when I am tagged with the @ symbol. This leaves me having to manually visit threads I have participated in to check if there has been any activity.