topic Re: Community links not working first time in Community Feedback

Community links not working first time

DataOfficer — Wed, 13 Jan 2021 09:51:43 GMT

When I first click a link to an ESRI community post (e.g. from my email due to particular community subscriptions), the link does not take me to the correct location. For example, I received a subscription email which linked to this post: https://community.esri.com/t5/arcgis-survey123-questions/transfer-data-from-old-to-new-survey/m-p/1016185#M31907.

However, when first clicking on the link from my email, it took me to https://community.esri.com/#M31907 which then just displays the latest activity. I have also experienced the same issue when trying to access community posts from web searches (e.g. Google).
It seems that once it has connected to a post correctly (i.e. the first link rather than the second), all other community post links work as expected.

I am using Google Chrome Version 87.0.4280.141 (Official Build) (64-bit).

Re: Community links not working first time

MichelleMathias — Wed, 13 Jan 2021 16:41:43 GMT

@DataOfficer Thank you for letting us know of this issue. We will investigate and open a case with our vendor as needed.

Re: Community links not working first time

DataOfficer — Mon, 08 Mar 2021 14:19:56 GMT

Hi @MichelleMathias,
Is there any feedback yet on this? I am still experiencing this issue when opening community posts/threads from email or from search engine results.

Thanks,
Rob

Re: Community links not working first time

MichelleMathias — Mon, 08 Mar 2021 17:02:05 GMT

Hi @DataOfficer Sorry for the delayed response on this one. We have seen this a few times but could use more examples to work with. Can you send us an email attaching an example of notification emails where links not working and screenshots of what happens when clicking on them that would be very helpful for us to work with our vendor to investigate further. You can email us here: EsriCommunity@esri.com

Thank you.

Re: Community links not working first time

ZianChoy — Mon, 12 Apr 2021 17:39:47 GMT

Would you like more examples or do you already have enough information now?

Re: Community links not working first time

Anonymous User — Mon, 09 Aug 2021 16:38:08 GMT

Apologies for not looping back on this sooner. We have this fixed now in our lower tier environments and are hoping for a deployment to our live site this week or next to resolve this issue.

See related thread for more information Solved: Links to posts on Esri Community just lead to home... - Esri Community

Re: Community links not working first time

Anonymous User — Wed, 18 Aug 2021 16:32:45 GMT

Thanks for your patience @DataOfficer. I wanted to confirm that a fix for this issue was deployed overnight to our site. We will continue to test and monitor the experience. Please let me know if you continue to see the original issue or new issues around this when clicking links from emails or search.

Re: Community links not working first time

DataOfficer — Wed, 18 Aug 2021 16:36:21 GMT

Excellent. It seems to be working. Thank you.