topic Geonet: Why e-mail notifications are not sent via e-mail as some replies? in Community Feedback

Geonet: Why e-mail notifications are not sent via e-mail as some replies?

JamalNUMAN — Fri, 08 Jan 2021 01:16:28 GMT

Geonet: Why e-mail notifications are not sent via e-mail as some replies?

Despite the fact that the “Email me when someone replies” option is checked, I’m not e-mailed as someone replies

What could be the issue here?

Re: Geonet: Why e-mail notifications are not sent via e-mail as some replies?

DanPatterson — Fri, 11 Dec 2020 11:49:05 GMT

If it isn't a setting, perhaps they are going to your email's Junk box

Re: Geonet: Why e-mail notifications are not sent via e-mail as some replies?

MichelleMathias — Fri, 11 Dec 2020 16:38:35 GMT

@JamalNUMAN you may also want to try turning off the ignore posts and reviews that i have already read, this might be deterring notifications., update the for my board subscriptions to notify for all posts (includes all replies) instead of just first topic, and make sure your email notify options are set to immediate,

Other than that I would agree with Dan, check your junk mail or your mail system/ server to ensure it is accepting emails from community.esr.com.

Re: Geonet: Why e-mail notifications are not sent via e-mail as some replies?

JamalNUMAN — Fri, 11 Dec 2020 21:03:04 GMT

This is to confirm that I do check the junk box and for sure they are not there! I have also checked all options you indicated in the screenshot

Re: Geonet: Why e-mail notifications are not sent via e-mail as some replies?

DanPatterson — Fri, 11 Dec 2020 22:22:16 GMT

... check all your options ...

Re: Geonet: Why e-mail notifications are not sent via e-mail as some replies?

JamalNUMAN — Sat, 30 Jan 2021 21:17:36 GMT

Thank you Dan.

I have set it as “all posts”.

I hope this will solve the issue so that I’ll be notified as any answer is posted