topic Re: Not receiving email notifications or seeing a setting to change it in Community Feedback

Not receiving email notifications or seeing a setting to change it

zdgra — Fri, 30 Jun 2023 20:18:15 GMT

Hi everyone, I'm not getting email notifications from the Esri Community. I'm signed into Esri Community from my organization account. I also don't have a setting to change my notification preferences. Under "Subscriptions & Notifications", this is what shows.

What can I do about this?

Re: Not receiving email notifications or seeing a setting to change it

JesseCloutier — Mon, 03 Jul 2023 12:21:17 GMT

Thanks for reaching out about this, @zdgra. I just checked on your account and found that it hadn't been verified yet. Verification is a recommended but optional process that takes place when a user first sets up their account, but individuals will sometimes unintentionally miss this step. Because verification is required for accounts to use the subscription feature, you wouldn't have been able to subscribe to content or receive emails of new notifications. I've gone ahead and turned verification on for you so that you should be able to use the subscribe feature moving forward. All the best!

Re: Not receiving email notifications or seeing a setting to change it

zdgra — Tue, 04 Jul 2023 06:25:57 GMT

Jesse,

Thank you so much for looking into it. I appreciate you turning on verification for me, as well!

Can you please reply so I can see if I get an email notification for it? Thank you.

Re: Not receiving email notifications or seeing a setting to change it

JesseCloutier — Wed, 05 Jul 2023 13:27:03 GMT

Yes, happy to! Let me know if you don't receive a notification for this message.

Re: Not receiving email notifications or seeing a setting to change it

zdgra — Wed, 05 Jul 2023 17:19:16 GMT

I got a notification for it! Thank you, Jesse. Have a great one!

Re: Not receiving email notifications or seeing a setting to change it

JamesTurner2 — Wed, 11 Oct 2023 10:43:02 GMT

@JesseCloutier I'm having the same issue. Is there a way to resend the verification email or otherwise complete the process?

Re: Not receiving email notifications or seeing a setting to change it

JesseCloutier — Wed, 11 Oct 2023 13:22:57 GMT

Hi @JamesTurner2, I just verified your account so that you should now be able to use the subscription feature and receive notifications. All the best!