topic Redirect errors in Edge and Firefox in Community Feedback

Redirect errors in Edge and Firefox

KenBuja — Tue, 28 Feb 2023 13:54:37 GMT

I cannot log on to the Community in Firefox or Edge. I am getting redirect errors, even after clearing out all the cookies. I can only log in using Chrome.

Firefox:

Edge:

Re: Redirect errors in Edge and Firefox

MobiusSnake — Tue, 28 Feb 2023 13:59:50 GMT

I'm seeing this issue too, also happening to me in Brave.

Re: Redirect errors in Edge and Firefox

DanPatterson — Tue, 28 Feb 2023 14:08:05 GMT

It happened to me yesterday too using Edge. clearing cookies eventually worked, but I eventually got a "accept cookies" dialog pop up. I suspect it had something to do with something on the site changing recently with the cookie policy where you can specify the type you want to allow

Re: Redirect errors in Edge and Firefox

JesseCloutier — Tue, 28 Feb 2023 19:29:03 GMT

Thanks for providing these details, @KenBuja, @MobiusSnake, and @DanPatterson. @SimiBasu, tagging you for visibility and follow-up.

Re: Redirect errors in Edge and Firefox

philnagel — Wed, 01 Mar 2023 17:18:12 GMT

I'm also seeing this issue - for now, opening in a new incognito window and then logging in on the community page seems to be another workaround.

Re: Redirect errors in Edge and Firefox

SimiBasu — Wed, 01 Mar 2023 22:25:39 GMT

@KenBuja @DanPatterson @MobiusSnake could you please try logging out and logging back in and see if you still have this issue. We moved to a new release yesterday night/early morning and I want to be sure if you are still seeing this issue before we investigate this further. Thanks.

Re: Redirect errors in Edge and Firefox

DanPatterson — Thu, 02 Mar 2023 01:41:16 GMT

I have been good for 2 days

Re: Redirect errors in Edge and Firefox

KenBuja — Thu, 02 Mar 2023 14:54:57 GMT

I'm still getting the redirect errors. In Firefox, I went into setting and blocked the cookies for the site. Now when I log in, I get a blank page with this URL: https://community.esri.com/ccqpr47374/plugins/custom/esri/esri/custom.oauthsso-redirect?state=https://community.esri.com/

I then open the Community URL again and when I attempt to log in, I get redirected to the account page saying there's a technical problem.

Here's a video of what happens

(view in My Videos)

Re: Redirect errors in Edge and Firefox

KenBuja — Thu, 02 Mar 2023 15:03:52 GMT

An update.

I removed the cookie exception in Firefox and restarted it. Now I am able to log in once again. However, I'm still getting the same error in Edge.

Re: Redirect errors in Edge and Firefox

philnagel — Thu, 02 Mar 2023 16:45:19 GMT

I was able to get it to work in Firefox by manually deleting cookies & site data for the domain esri.com. Go to Settings, Privacy & Security, Manage Data and search for esri.com, then select Remove All Shown & Save Changes.

Then I had to log in again and have not had the issue since. The same may help in Edge, though the specific procedure to delete specific site cookies is probably a little different.

Re: Redirect errors in Edge and Firefox

SimiBasu — Thu, 02 Mar 2023 17:44:48 GMT

Thank you @KenBuja I am checking on the Edge issue.

Re: Redirect errors in Edge and Firefox

SimiBasu — Thu, 02 Mar 2023 17:46:11 GMT

Thank you @philnagel for providing these extra steps. I am checking with the team to see why Edge is giving issues. Thanks.