Esri community managers/staff — Who does what? (re tagging posts)

Bud — Fri, 10 Feb 2023 15:15:16 GMT

When we come across issues in community posts such as:

An idea of mine should be closed.
Idea or question is in wrong community.
Idea should be a question.
General help.

It's not always clear what community managers/staff we should tag to get help with an issue.

I'm aware that in some cases, we can flag a post by "Reporting inappropriate content." But that sometimes feels excessive or too generic. Tagging a specific Esri staff member often makes more sense.

So my question is: Is there a way for us to know who to tag? Is there a post somewhere that lists what part of the community Esri staff work in/are responsible for?

I only ask because I want to avoid tagging the wrong people and save Esri staff some time.

Thanks.

Re: Esri community managers/staff — Who does what? (re tagging posts)

JesseCloutier — Fri, 10 Feb 2023 14:48:14 GMT

This is a great question, @Bud. As of right now, we don't have a public list of who our Ideas and Place Managers are, but that's an interesting thought for us to consider. For general issues like what you're describing (Esri Community administration-related) you can send our team an email to esricommunity@esri.com with a brief description of the details and a link to the location. If it's something that requires another team's participation, we'll get them up to speed and request some action.

Something you can also do when it makes sense is check the public Leaderboard widget for a given Place to see which individuals are the most active there, including Esri staff. It wouldn't guarantee that you're tagging a Place Manager or Ideas Manager, but it's another way of requesting Esri eyes on a relevant post.

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Esri community managers/staff — Who does what? (re tagging posts)

Re: Esri community managers/staff — Who does what? (re tagging posts)