topic Re: Changed E-mail in My Esri and AGOL, but Esri Community Keeps Sending to Old E-mail in Community Feedback

Changed E-mail in My Esri and AGOL, but Esri Community Keeps Sending to Old E-mail

JoshuaBixby — Thu, 02 Feb 2023 20:17:33 GMT

Well, the subject sums it up. I changed my e-mail in My Esri and AGOL for the same user profile I log into Esri Community with, but EC keeps sending e-mails to my old address. I have poked around EC, but I can't find where to change the e-mail.

Re: Changed E-mail in My Esri and AGOL, but Esri Community Keeps Sending to Old E-mail

JohannesLindner — Thu, 02 Feb 2023 20:35:50 GMT

The Community's email address is handled separately from you AGOL account. Not the most intuitive decision, and there probably should be a note in the Community settings...

You have to contact the Community team at esricommunity@esri.com , they'll change it for you.

Re: Changed E-mail in My Esri and AGOL, but Esri Community Keeps Sending to Old E-mail

JoshuaBixby — Thu, 02 Feb 2023 22:19:35 GMT

Managing the email separate from AGOL and My Esri, that seems less than ideal. I will wait to see if anyone from the EC team has any additional comments before e-mailing them directly.

Re: Changed E-mail in My Esri and AGOL, but Esri Community Keeps Sending to Old E-mail

JesseCloutier — Fri, 03 Feb 2023 14:24:48 GMT

Hi @JoshuaBixby, @JohannesLindner is correct: Email information isn't shared back and forth between Esri Community and either AGOL or MyEsri—they're different systems. Our team will need to help get your Esri Community email updated for you. When you have a moment, please go ahead and send us a message to esricommunity@esri.com to let our team know what that should changed to and we'll be happy to get it taken care of as quickly as we can.