topic Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies." in Community Feedback

Error: "community.esri.com redirected you too many times. Try clearing your cookies."

Bud — Wed, 29 Jun 2022 11:37:45 GMT

Does anybody else get this error from the Esri Community website in Chrome?

This page isn't working
community.esri.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

It happens about once per week for me.
Clearing cookies solves it. So it's not a huge deal, just inconvenient.

Does anyone else get that error? I don't get it for any other websites. Just the Esri Community.

Chrome Version 103.0.5060.53 (Official Build) (64-bit). Windows 10.

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

JayantaPoddar — Wed, 29 Jun 2022 11:02:28 GMT

Yeah. This is a known issue. It started appearing sometime last year.

No solution found yet.

Sometimes I don't like clearing cache and other website information of many websites. So, I prefer accessing this site in incognito mode. Restarting the incognito mode lets the access the website again, without having to clear cache in my normal browser.

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

Bud — Wed, 29 Jun 2022 11:36:58 GMT

Thanks.

For anyone who isn’t aware, in Chrome, we can clear the cache of a specific website by right clicking the icon to the left of the URL. I’m not on a desktop computer right now, so I can’t outline the rest of the steps. But I think it’s straightforward.

Clearing the cache of a specific site is convenient. A lot better than clearing the cache for all sites…and losing all your saved settings.

Side note: I wonder if “rejecting all cookies” for the Esri Community would help avoid that error?

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

jcarlson — Wed, 29 Jun 2022 17:35:00 GMT

Just FYI, it appears to be the LiSESSIONID cookie that does it. Clearing just that one usually fixes it for me.

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

DwightWalker — Thu, 04 Aug 2022 09:42:09 GMT

Yes I got redirect error if I use Firefox but not if I use Chrome. It was doing SSO login.

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

AlexKweya — Mon, 22 Aug 2022 12:25:05 GMT

Been facing the same with Edge for weeks now.

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

MindiHarrah — Mon, 31 Oct 2022 16:59:25 GMT

I've been experiencing this error in Chrome for a week. I've cleared cookies each time. Today I've received it twice with only opening one Community site, a couple of enterprise.esri.com pages then another Community page and I get the error. I've noticed I get a cookies preference setting every time I open a page whether it is the community, esri.com or any page associated with esri. I've been selecting Required cookies only. Would that be the issue?

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

SimiBasu — Mon, 31 Oct 2022 17:32:46 GMT

Hi @MindiHarrah thank you for bringing this issue to our attention. Could you please try these and let us know:

1) Just FYI, it appears to be the LiSESSIONID cookie that does it. Clearing just that one usually fixes it .

2) Please try rejecting all the cookies and see if that fixes for you.

3) Also, could you please send us a screenshot or screen recording with your timezone, username and I will work with the vendor to see what is happening in the backend and get some logs. You can email us at esricommunity@esri.com

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

Anonymous User — Wed, 04 Jan 2023 14:45:11 GMT

Is there a better solution for this? All of a sudden I'm having this same issue and it is beyond frustrating. I use Chrome for everything, and it is annoying having to switch browsers every time I need to check out something in the community pages. It is equally annoying having to delete cookies and reapply my cookie preferences every single time.

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

jcarlson — Wed, 04 Jan 2023 15:00:23 GMT

At the very least, you can bookmark chrome://settings/content/siteDetails?site=https%3A%2F%2Fcommunity.esri.com%2F to make it quicker. In Chrome, though, there does not appear to be any capability to clear single cookies; you have to clear all of them for a given site.

Other browsers do have this capability, for what it's worth.

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

MarcusAndersson — Thu, 19 Jan 2023 12:31:21 GMT

Yeah, I get this too now all the time (Edge).

Can't open it in a regular browser session even after clearing cookies and now I have to open it up in incognito-mode all the time which is really inconvenient (re-log ins etc) and a pain really since I have to browse the forums daily to look up things that doesn't work as intended in the AGE-platform in itself..

Just fix it, thanks.

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

JesseCloutier — Thu, 19 Jan 2023 12:46:38 GMT

We are sorry for the inconvenience, @MarcusAndersson, and recognize your point that the multiple logins isn't ideal. This issue you're describing is typically due to a conflict some users experience when they have their Esri Community and ArcGIS Online accounts both open in the same browser at the same time. Clearing cookies will often resolve this for users, but there have been some instances where that's not the case and using Incognito mode for one of the two accounts is the necessary solution. Our team has investigated the issue to determine whether there's a reasonable, permanent fix that can be implemented, but have concluded it's not something we're able to put in place for the time being. We are genuinely sorry for any extra steps or frustration this is causing you and hope that Esri Community continues to otherwise supply you with useful information and collaboration.

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

MarcusAndersson — Thu, 19 Jan 2023 13:51:41 GMT

Hi Jesse,

Thanks for the swift answer!

However, I don't have the ArcGIS Online account (whatever that means..?🙂) open in the same browser at the same time. I seldom do use AGOL at all since we're on an Enterprise-solution connected to our AD. So it seems to be something else going on here.. I'm happy to assist you with details if you want someone to look deeper into it.

BR,
Marcus

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

Bud — Fri, 10 Feb 2023 12:46:27 GMT

For what it's worth, I don't use AGOL either, and experience the issue occasionally too.

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

MindiHarrah — Thu, 19 Jan 2023 19:09:28 GMT

I found the issue only happened after I had opened the IMGIS 2022 website to view sessions and recordings. As long as I open IMGIS 2022 website in a different browser (I use Firefox) then I no longer get this error. Are you opening any other Esri sites?

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

DwightWalker — Thu, 19 Jan 2023 20:25:17 GMT

I got this error again on Firefox so clicked on padlock, clicked clear cookies and site data, reloaded and OK.

https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

MindiHarrah — Thu, 19 Jan 2023 20:25:51 GMT

So I would open IMGIS 2022 in Firefox and open Esri Community in Chrome keeping them separate. With this system I don't get the error.

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

JesseCloutier — Fri, 20 Jan 2023 14:01:59 GMT

This is good to know and the follow-up is appreciated, @MarcusAndersson and @Bud. We've re-opened an investigation into this issue (@SimiBasu, tagging for your visibility).

@MindiHarrah and @DwightWalker, thanks for replying with some details about your own experiences and what has resolved the issue for you!

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

Bud — Fri, 10 Feb 2023 15:28:49 GMT

For what it’s worth, I got the "too m any redirects" error in Safari on my iPad this morning.

Safari cannot open the page because too many redirects occurred.

I couldn’t find a way to only clear the cache for a specific website in Safari. So I had to clear the entire cache, meaning I lost some useful stuff that was cached for other websites. That wasn’t ideal.

Re: Error: "community.esri.com redirected you too many times. Try clearing your cookies."

Bud — Thu, 09 Mar 2023 16:17:39 GMT

Just a heads up to Esri:

I've been getting this error a LOT in the last couple of days. Whereas in previous months, I was hardly ever getting the error.