topic why do my popups have same settings but different look? in Classic Esri Story Maps Questions

why do my popups have same settings but different look?

SuzanneLuhr — Thu, 19 Jan 2017 22:50:49 GMT

VERSUS

These are popups in my web map. I want to get rid of the line and extra space in the first popup. There is nothing different about how I made each popup - each has only the title and photo link. Why do they present differently? Image size? Image dimensions?

Re: why do my popups have same settings but different look?

AdrianWelsh — Thu, 19 Jan 2017 23:03:13 GMT

Suzanne,

Is there a way to share your web map link? The Devil's Tower popup looks like it doesn't have a title in the pop-up title area:

Re: why do my popups have same settings but different look?

RupertEssinger — Fri, 20 Jan 2017 00:26:50 GMT

Hi Suzanne

Also if this is Story Map related can you include the URL to the app. If not Story Maps related then the more general ArcGIS Online space in Geonet may be a better bet (although we are lucky to have Adrian Welsh‌ active in the Story Maps space

Rupert

Re: why do my popups have same settings but different look?

SuzanneLuhr — Fri, 20 Jan 2017 14:28:09 GMT

It is a story map. We only have it saved within our organization, so is there a way to share it with you without going public?

Re: why do my popups have same settings but different look?

AdrianWelsh — Fri, 20 Jan 2017 16:51:44 GMT

Haha, thanks Rupert. I troll here and there...

Re: why do my popups have same settings but different look?

AdrianWelsh — Fri, 20 Jan 2017 16:53:12 GMT

Suzanne,

You can make a group in ArcGIS Online and invite certain users to that group (and allow that group to have access to your map/app).

What is a group?—ArcGIS Online Help | ArcGIS

Re: why do my popups have same settings but different look?

RupertEssinger — Fri, 20 Jan 2017 17:14:54 GMT

Hi Suzanne

Can you let us know which of the eight Story Map apps you are using?

Rupert

Re: why do my popups have same settings but different look?

SuzanneLuhr — Fri, 20 Jan 2017 17:28:50 GMT

This is in Map Series. I will set up a Group soon. Thanks!

Re: why do my popups have same settings but different look?

SuzanneLuhr — Fri, 20 Jan 2017 18:25:31 GMT

Rupert, Adrian, I have made a group and invited you both. I'm learning!

Re: why do my popups have same settings but different look?

SuzanneLuhr — Fri, 20 Jan 2017 20:00:35 GMT

Hi Rupert,

I just realized Adrian is not part of ESRI. So I created a group and invited you both. The Geo-tourism Series map is what I'm working with, but the Nearby Sites map is embedded in the series. It's the popups in the series that are causing me heartburn. The only thing I can think of is that the photos are not the same format, causing the line under some titles and not others. And more space.

Thanks!Suzanne

From: Rupert Essinger <geonet@esri.com>

To: Suzanne Luhr <suz_wyo@yahoo.com>

Sent: Friday, January 20, 2017 10:15 AM

Subject: Re: - Re: why do my popups have same settings but different look?

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GeoNet

Re: why do my popups have same settings but different look?

reply from Rupert Essinger in Story Maps - View the full discussionHi SuzanneCan you let us know which of the eight Story Map apps you are using? Rupert

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Re: why do my popups have same settings but different look?

SuzanneLuhr — Mon, 23 Jan 2017 16:00:41 GMT

It does not appear to be the image format causing the line and extra space in half of the popups. Any other ideas?

Re: why do my popups have same settings but different look?

JeffSegal — Mon, 23 Jan 2017 16:05:08 GMT

Just a guess, but perhaps it's because two items are selected, notice the "(1 of 2)" in the heading.

Re: why do my popups have same settings but different look?

SuzanneLuhr — Tue, 24 Jan 2017 14:25:04 GMT

Hi Adrian,

I thought you had something there, but if you look at Teton and Hot Springs, they have more than one popup, but don't have the line. Then Vedauwoo off by itself has the line and space. It's random it seems.

Thanks for you help though! I appreciate the extra set of eyes.

Suzanne

From: Adrian Welsh <geonet@esri.com>

To: Suzanne Luhr <suz_wyo@yahoo.com>

Sent: Monday, January 23, 2017 11:55 PM

Subject: Reply marked as helpful on why do my popups have same settings but different look?

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GeoNet

why do my popups have same settings but different look?

Adrian Welsh marked Jeff Segal's reply on why do my popups have same settings but different look? as helpful. View the full replyMarked as helpful:Just a guess, but perhaps it's because two items are selected, notice the "(1 of 2)" in the heading.

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Re: why do my popups have same settings but different look?

AdrianWelsh — Wed, 03 May 2017 15:46:52 GMT

Hi Suzanne,

Sorry for the extremely late reply. I am just now getting back to this. Were you able to find a resolution for this?

Thanks,

Adrian