Immersive map not interactive on mobile? (in Classic Cascade)

iupiter — Mon, 12 Apr 2021 17:30:46 GMT

Hey there! Stoymap newbie here.

I'm having trouble getting pop-ups to function on mobile for a map created as an immersive section in Classic Cascade.

The map's pop-ups function on desktop. But on mobile, the map is a static image.

I have "Interaction enabled" in the builder.

I tried loading the map into the new ArcGIS Storymaps, and the same map file DOES WORK on mobile, with interactive pop-ups.

The map was built in Google Earth, not ArcGIS.

Can maps have interactive pop-ups on mobile in the Classic Storymap Cascade App?
If I rebuild the map in ArcGIS (instead of Google Earth), would it be interactive on mobile in the Classic Storymap Cascade App? (Or, should I switch to the new ArcGIS Storymaps instead of the Classic Cascade to get map interactivity on mobile?)

Screencaps attached and view map here.

Thanks so much for any advice!

topic Immersive map not interactive on mobile? (in Classic Cascade) in Classic Esri Story Maps Questions