topic Re: Story Map only saying "Story is initializing Thanks for waiting" in Classic Esri Story Maps Questions

Story Map only saying "Story is initializing Thanks for waiting"

deleted-user-G6wNS5_BZkU9 — Wed, 01 Jul 2020 15:17:32 GMT

We recently finished a story map found here - http://tnc.maps.arcgis.com/apps/MapSeries/index.html?appid=d709594335ff48389171e2745a0b057c

It worked in the months prior to today but as soon as we set it to public, it returned "Story is initializing Thanks for waiting" while endlessly loading. We've tried several browsers, computers and no luck. Does anyone know why it is doing this? Any insight into what is happening would be helpful as I can't even edit it.

Re: Story Map only saying "Story is initializing Thanks for waiting"

OwenGeo — Wed, 01 Jul 2020 15:25:24 GMT

Hi Mitch -- Sorry you're seeing issues with your story not loading. There was a system update last night and we're looking into the cause of this. Other Map Series stories are loading as expected, so it might be an issue related to a specific piece of media or content in your story.

Re: Story Map only saying "Story is initializing Thanks for waiting"

JeremyMack_LU — Wed, 01 Jul 2020 16:16:29 GMT

Hi Owen. We also have users within our organization (Lehigh University) that are experiencing the same issue with Map Series stories. Examples include:
https://lu.maps.arcgis.com/apps/MapSeries/index.html?appid=ed38581aaa6e4c5a935f70c2402cde82
https://lu.maps.arcgis.com/apps/MapSeries/index.html?appid=244240e862724e15b8c1ea85fcacf9bd
Thanks.

Re: Story Map only saying "Story is initializing Thanks for waiting"

OwenGeo — Wed, 01 Jul 2020 21:27:29 GMT

We've narrowed this down to an issue with web pages in the media panel that use the embed code option (rather than URL). We're working on getting a fix out for this in a patch early next week. I apologize this is affecting your stories.

Re: Story Map only saying "Story is initializing Thanks for waiting"

PeterGoedbloed — Thu, 02 Jul 2020 14:18:54 GMT

Hi all, a customer of ours had the same issue and he discoverd that it had to do with a Youtube link that was embedded as an Iframe. He removed that part with the JSON Editor in the AGO-Assistant and was able to repair his Storymap accordingly. I'll ask him to check this post if more details are required.

Re: Story Map only saying "Story is initializing Thanks for waiting"

JeremyMack_LU — Thu, 02 Jul 2020 14:24:22 GMT

Thanks, Peter. I recommended #AGO-Assistant to several of our users and they've been able to recreate some of the impacted stories in the new template editor. I'll pass along the YouTube-iFrame suggestion.

Re: Story Map only saying "Story is initializing Thanks for waiting"

SohrabMikanik — Thu, 02 Jul 2020 21:44:58 GMT

Hello Owen,

At our company we are experiencing similar issues as well, both with the embed code issue, and the fact that one of our story maps is not loading it just gives the message: "Map Journal is initializing Thanks for waiting".

All of our maps need to be public since we're a public outreach firm so the option of making private is not an option.

Please advise.

Re: Story Map only saying "Story is initializing Thanks for waiting"

AravindStoryMaps — Tue, 07 Jul 2020 03:38:33 GMT

Hello everyone,

Please note that this issue has been fixed. Please reply to this comment to let us know if you're still seeing this issue with the Map Series template.

Thanks,

Aravind

Re: Story Map only saying "Story is initializing Thanks for waiting"

JeremyMack_LU — Tue, 07 Jul 2020 10:15:24 GMT

Fixed - thanks, aravind sivasailam‌!

Re: Story Map only saying "Story is initializing Thanks for waiting"

Bryan_Wade — Mon, 19 Oct 2020 20:58:17 GMT

I am running into this issue when I try to embed a story map. Does the story map have to be made public? Currently the story map is only available to our organization. The plan is to make the story map only available to the employee facing side of our website.

Re: Story Map only saying "Story is initializing Thanks for waiting"

DiegoNegron — Thu, 24 Dec 2020 14:48:03 GMT

I am also running into this issue in ArcGIS Enterprise 10.8.1 with a Map Series Story map embedded into an iFrame. If I make the map public, it opens right up but if I share it to the organization, it does not finish opening and does not pop-up the authentication request.

Re: Story Map only saying "Story is initializing Thanks for waiting"

HerbertHausmann — Mon, 11 Jan 2021 12:41:28 GMT

Hello ESRI-Community,

today we did some changes within Story Map. Since these changes, its not possible to open the Story Map anymore.

Message: "Story is initializing Thanks for waiting" shows up and its not loading any content. It worked in the years prior. Was there any update?

Thanks!

Re: Story Map only saying "Story is initializing Thanks for waiting"

HerbertHausmann — Mon, 11 Jan 2021 14:34:28 GMT

Hello AravindStoryMaps

since today we have this problem with a StoryMap - Message: "Story is initializing Thanks for waiting". The map worked for years - until today after i added a Tab.