topic Why does my pop-up configuration disappear? in Classic Esri Story Maps Questions https://community.esri.com/t5/classic-esri-story-maps-questions/why-does-my-pop-up-configuration-disappear/m-p/645010#M7376 <HTML><HEAD></HEAD><BODY><P>Hi, could you please explain why my configured pop-up shows the new configuration correctly in a web map but not in a web app (such as a story map).&nbsp;If I save the web map after adding my HTML code I can still see the desired configuration, whereas if I close and re-open the web map the same problem arises--that is, the pop-up shows the actual HTML code and not the configuration. This is <EM>extremely</EM> frustrating as there are no error messages as such.&nbsp;</P><P>This is how the pop-up looks when I save the web map.</P><P><IMG alt="Correct pop-up configuration" class="image-1 jive-image j-img-original" src="https://community.esri.com/legacyfs/online/438129_AttributePopUp_NotWorking.PNG" /></P><P>This is how it looks in the web app:</P><P><IMG alt="" class="image-2 jive-image j-img-original" src="https://community.esri.com/legacyfs/online/438130_AttributePopUp_NotWorking2.PNG" /></P><P>The attached text document shows the HTML code I used and one of the expressions that was referenced in the HTML code.</P><P>Any help with this would be much appreciated,</P><P>Mahesh</P></BODY></HTML> Tue, 26 Feb 2019 19:04:14 GMT MaheshPatel1 2019-02-26T19:04:14Z Why does my pop-up configuration disappear? https://community.esri.com/t5/classic-esri-story-maps-questions/why-does-my-pop-up-configuration-disappear/m-p/645010#M7376 <HTML><HEAD></HEAD><BODY><P>Hi, could you please explain why my configured pop-up shows the new configuration correctly in a web map but not in a web app (such as a story map).&nbsp;If I save the web map after adding my HTML code I can still see the desired configuration, whereas if I close and re-open the web map the same problem arises--that is, the pop-up shows the actual HTML code and not the configuration. This is <EM>extremely</EM> frustrating as there are no error messages as such.&nbsp;</P><P>This is how the pop-up looks when I save the web map.</P><P><IMG alt="Correct pop-up configuration" class="image-1 jive-image j-img-original" src="https://community.esri.com/legacyfs/online/438129_AttributePopUp_NotWorking.PNG" /></P><P>This is how it looks in the web app:</P><P><IMG alt="" class="image-2 jive-image j-img-original" src="https://community.esri.com/legacyfs/online/438130_AttributePopUp_NotWorking2.PNG" /></P><P>The attached text document shows the HTML code I used and one of the expressions that was referenced in the HTML code.</P><P>Any help with this would be much appreciated,</P><P>Mahesh</P></BODY></HTML> Tue, 26 Feb 2019 19:04:14 GMT https://community.esri.com/t5/classic-esri-story-maps-questions/why-does-my-pop-up-configuration-disappear/m-p/645010#M7376 MaheshPatel1 2019-02-26T19:04:14Z