topic Re: Error: story map tour save failed please try again - any tips? in Classic Esri Story Maps Questions

Error: story map tour save failed please try again - any tips?

KimLangenberg — Tue, 20 Oct 2015 07:19:52 GMT

Hi all,

I am trying to make changes to my Map Tour by e.g. adding new tour points and pictures to the Tour. However, when I try to save my changes the following error message appears in red : story map tour save failed please try again. Whenever I make changes to the text only, it saves without problem.

I have done the following:

- in arcmap I created 3 feature classes, merged them into and and filled its attribute table containing name, caption, url, thumb_url, color.

- shared as a service and uploaded to ArcGIS Online.

- then created the Map Tour by using the template

I saw in an earlier post in March this could possibly a bug. Does anyone have an update on this? Is this an actual bug or am I simply overseeing something or doing something wrong?

Thanks in advance for your answers!

Re: Error: story map tour save failed please try again - any tips?

GregoryL_Azou — Tue, 20 Oct 2015 15:20:39 GMT

Hi,

Sorry about your issue.

This should work, the bug fixed with last release was preventing the build to open.

Can you make a change to the settings of the application (next to the save button)?

Can you change the color of a map marker through the map?

Could you open the developer console (usually F12) and see if you have any specific message.

Thanks

Re: Error: story map tour save failed please try again - any tips?

KimLangenberg — Tue, 20 Oct 2015 17:25:22 GMT

Gregory, thanks for your reply. Yes I can change settings. Make changes to the text and change color etc. The problem only occurs when I am trying to add a new tour point and picture URLs. That just won't do it for me.

In the meantime I worked around it by adding the points and pictures URLs in ArcMap and then sharing it again overwriting the feature layer. However, in the future I might be creating 50 or so more storymaps and I'd like to do that as efficiently as possible.

I won't be back in work until monday. i will open the developer console then and see if I can detect any messages. You will hear back from me again then. Thanks again!

Re: Error: story map tour save failed please try again - any tips?

GregoryL_Azou — Tue, 20 Oct 2015 18:00:29 GMT

Ok, thanks, that's pretty strange. I will wait for your next message.

If you don't see anything special in developer console, making your Tour public and sharing it here would certainly help me diagnose.

Re: Error: story map tour save failed please try again - any tips?

KimLangenberg — Mon, 26 Oct 2015 07:48:22 GMT

Hi Gregory, I got the following error in the developer console (please see attached). Thanks in advance!

Re: Error: story map tour save failed please try again - any tips?

GregoryL_Azou — Mon, 26 Oct 2015 15:14:22 GMT

Hi,

Unfortunately I'm not able to diagnose completely with that error but looks like if you share it publicly I should be able to reproduce. Could you share the tour publicly? Thanks

Re: Error: story map tour save failed please try again - any tips?

KimLangenberg — Wed, 04 Nov 2015 09:43:02 GMT

Hi, unfortunately I can't share the tour publicly due to work related content. Thanks anyway for your help.

Cheers

Re: Error: story map tour save failed please try again - any tips?

KarenEdelstein — Tue, 15 Dec 2015 14:39:16 GMT

Greg, I'm having the identical problem. Can I send you the link to mine?

Re: Error: story map tour save failed please try again - any tips?

GregoryL_Azou — Tue, 15 Dec 2015 16:23:28 GMT

sure, make it public and I can take a look

Re: Error: story map tour save failed please try again - any tips?

KarenEdelstein — Tue, 15 Dec 2015 16:43:15 GMT

Here you go.

Seems like as long as I don't edit the window, it will save. But I just started working on this today.

http://arcg.is/1lLIVcD

Re: Error: story map tour save failed please try again - any tips?

GregoryL_Azou — Tue, 15 Dec 2015 17:56:47 GMT

I have been able to access your application, I don't see anything that should prevent it to work.

Do you get an error in the application or developer console when you save? (hit F12 in most browser to open it)

But how are you dealing with the images?

Using custom feature services unfortunately require to understand some internals of the application, see documentation Esri/map-tour-storytelling-template-js · GitHub

It looks like you don't have attachments or fields to store the url of the thumbnail and main image.

We have a bunch of layer as csv, shp and more on GitHub that you can use to see how it works, see map-tour-storytelling-template-js/samples at master · Esri/map-tour-storytelling-template-js · GitHub

Re: Error: story map tour save failed please try again - any tips?

KarenEdelstein — Tue, 15 Dec 2015 18:05:53 GMT

Sounds like you're saying that I can't add the image link directly to the panel from a URL...that it has to be in the attribute table itself? I can edit the files to make that possible. When I was testing this with a generic image url from the web, that's when it stopped saving.

I do have another question, which is related to a different project...Is there a way to expand the number of characters in the field of an attribute table so pop-up content is more than just a few words? But mostly, I want to figure this first question out.

Re: Error: story map tour save failed please try again - any tips?

GregoryL_Azou — Tue, 15 Dec 2015 19:16:18 GMT

If you don't have the attributes I mentioned no you won't be able to save them. That option should not be present in your case, sorry about that. I am not sure you can edit field length once the service is created, I think that is defined when the service is created based on the type in ArcMap or Pro. If you use a CSV, you may be limited to 255 characters.