topic Re: Map Tour HMTL Disappearing in Classic Esri Story Maps Questions

Map Tour HMTL Disappearing

peterNOTMEknoop — Wed, 11 Mar 2015 17:59:31 GMT

I am attempting to embed audio in a Map Tour caption following the instructions here:

Adding audio to your story map map tours | ArcGIS Blog

It appears to work fine when I cut-and-paste the code block from the example into one of my map's captions. The audio control appears, and I can play the horse sound just fine. I then save the changes.

When I go to re-open the map, however, all the html code has disappeared from the description. Other text I had in the caption remains, but the whole <audio> section is gone.

Is this a bug? Is there a different way to include an audio file with player in the caption for a Map Tour point?

Thanks!

-peter

Re: Map Tour HMTL Disappearing

peterNOTMEknoop — Wed, 11 Mar 2015 18:33:43 GMT

I should mention that I'm seeing this problem in both Chrome 41.0.2272.89m on a Windows 7 machine and Safari 8.0.3 on a Mac OS 10.10.2.

Re: Map Tour HMTL Disappearing

GregoryL_Azou — Thu, 12 Mar 2015 01:00:06 GMT

Hi Peter,

Sorry about the issue. This is a regression introduced in the latest March release of ArcGIS Online.

For security reason, we have defined a list of tags that are allowed and we missed the audio tag. I will report the issue. In the meantime it won't be possible to include audio in Map Tour through the audio tag, but if you can embed a player like soundcloud through an Iframe that would works.

Note that the audio tag is still possible in Map Journal or Map Series.

Re: Map Tour HMTL Disappearing

peterNOTMEknoop — Thu, 12 Mar 2015 15:39:18 GMT

Thanks, Gregory. Any estimate on when the regression will be addressed and the audio tag again permitted?

-peter

Re: Map Tour HMTL Disappearing

ElaineTaylor — Thu, 12 Mar 2015 17:10:33 GMT

We too are experiencing the disappearing html. We had posted an audio driving tour last June that we noticed was acting quirky last week. When I logged on today to trouble shoot, the html disappeared on save. Our story map tour is linked to several other websites and referenced in some pending grant applications. Therefore it is also important for us to have an estimate on when this bug may be fixed. Thank you.

Louisa County Historical Society

Re: Map Tour HMTL Disappearing

GregoryL_Azou — Thu, 12 Mar 2015 21:59:44 GMT

Sorry you are also facing the issue. I will keep you updated as soon as I have an answer from the core team.

In the meantime if you have saved your Webmap (through Map Viewer or Map Tour Builder) those tags have been removed So you will have to add them back using an Iframe tag like soundcloud for example.

Re: Map Tour HMTL Disappearing

GregoryL_Azou — Wed, 18 Mar 2015 23:45:09 GMT

Hi,

The issue should be fixed in the next two weeks. I will keep you posted once the fixed is deployed.

Re: Map Tour HMTL Disappearing

GregoryL_Azou — Thu, 26 Mar 2015 15:49:17 GMT

The fix has been deployed to ArcGIS Online, you should be able to add audio tags like before. Thanks for your patience.

Re: Map Tour HMTL Disappearing

peterNOTMEknoop — Fri, 27 Mar 2015 14:47:09 GMT

It is working again for us. Thanks Gregory L'Azou!

Re: Map Tour HMTL Disappearing

LeslieZolman1 — Fri, 22 May 2015 22:24:14 GMT

I am trying to use the code in adding audio to your story map map tours blog but the code seems to be cut off when I add it to the caption and when I go back in to edit it the code has been changed. I also get an error that the map can not be saved due to invalid html tag in a name or description.

Here is what I am trying to use

<source src="http://visitmt.com/binaries/content/assets/mtot/audio/butte-audio-tour/butte-audio-tour_-1-milwaukee-railroad.mp3"

type="audio/mpeg"> <embed height="50" width="100"

src="http://visitmt.com/binaries/content/assets/mtot/audio/butte-audio-tour/butte-audio-tour_-1-milwaukee-railroad.mp3">

</audio>

This is what the code looks like in the caption window

Any help would be wonderful

Re: Map Tour HMTL Disappearing

GregoryL_Azou — Sun, 12 Dec 2021 01:57:37 GMT

Hi,

Sorry about your issues.

It is not possible to include audio in description when you have chosen the scenario where your pictures are not already hosted online (see below, the red selection). In that case, the restricted list of authorized tag is described in the following document ArcGIS Help (10.2, 10.2.1, and 10.2.2)

If you can rebuild your tour to chose one of the green scenarios, adding audio will works.

I do not recommand giving a width in pixel to the control but you could do this using the following markup

<audio controls="" style="width:250px">
<source src="http://visitmt.com/binaries/content/assets/mtot/audio/butte-audio-tour/butte-audio-tour_-1-milwaukee-railroad.mp3" type="audio/mpeg">
</audio>

Re: Map Tour HMTL Disappearing

LeslieZolman1 — Tue, 02 Jun 2015 21:53:12 GMT

All the images I used were hosted online. I was able to get the audio to work if I created the map using the builder and adding everything there. I could not get it to work when I shared an ArcMap service, made a web map and then shared it as a story map.

I also realized that using an iPhone the audio section of the caption did not show up so people could not use the story map as a walking tour using their phones.

http://arcg.is/1GBcODD

Re: Map Tour HMTL Disappearing

GregoryL_Azou — Tue, 02 Jun 2015 22:29:36 GMT

Great, glad you fixed this (it is expected that creating your Feature Services from ArcMap have the same result).

Audio should works fine on iPhone, works fine on mine in Safari/iOS 8.1 when I'm on the media view, on the map view, I can click because I know the button is there but it's barely visible.

Re: Map Tour HMTL Disappearing

RobertClarke — Wed, 19 Jun 2019 20:03:34 GMT

Hello, I realize this thread is 4 years old and other threads have indicated the issue was resolved, yet this is the exact problem I am experiencing when building my Story Map Tour. I have been pulling my hair out and just saw this.

Is there a chance that a recent update reintroduced the issue?

Thank you,

Robert