topic Re: Shortlist - Map layer not loading in some environments in Classic Esri Story Maps Questions

Shortlist - Map layer not loading in some environments

EthanUnzicker — Mon, 05 Dec 2016 14:32:51 GMT

I have a self-hosted Shortlist story map delivered to the user in an iframe. It seems as though the map layer (an ESRI vector basemap) is not rendering in some environments...or at least one. I have someone on a Windows 10 Pro machine running the latest version of Chrome and they don't see the basemap. It works in Edge just fine. I can't seem to replicate the issue in MY Windows 10/Chrome environment.

Any ideas as to what might be causing this?

Edit: Updated Link

www.eriemetroparks.org

Re: Shortlist - Map layer not loading in some environments

StephenSylvia — Mon, 05 Dec 2016 14:47:36 GMT

It looks like your link is broken, can you add it again?

Re: Shortlist - Map layer not loading in some environments

RupertEssinger — Mon, 05 Dec 2016 20:01:56 GMT

Here's the URL to Ethan's app: Erie MetroParks | Discover it. - Home

Re: Shortlist - Map layer not loading in some environments

MarkCooney — Thu, 08 Dec 2016 18:16:52 GMT

Hi Ethan,

Are you guys still able to reproduce the issue? We were able to yesterday on Chrome Version 54.0.2840.99 m, but today on Chrome Version 55.0.2883.75 m it looks good.

Mark

Re: Shortlist - Map layer not loading in some environments

EthanUnzicker1 — Fri, 09 Dec 2016 14:32:35 GMT

Yes we are still seeing the issue in 55.0.2883.75 m

Also I just noticed that the application does not get past the pre-loader in Firefox 50.0.1 (Mac)

Re: Shortlist - Map layer not loading in some environments

MarkCooney — Fri, 09 Dec 2016 19:08:05 GMT

Unfortunately we are no longer able to reproduce the issue on our end with Windows 10 Pro. If you try viewing the web map in the web map viewer (http://www.arcgis.com/home/webmap/viewer.html?webmap=ce668c39cbb64942890586b5a0417c43), do the layers load properly? If they don't, the best step to resolving your issue would be to contact Esri's Support (Esri Support Home ), as it is likely a more general issue as opposed to one limited to Shortlist.

I am able to reproduce the issue with FF and Mac, but the application on ArcGIS Online loads without issues for me(http://www.arcgis.com/apps/Shortlist/index.html?appid=b8d0e8bea0a24152bb472b3ab9540a59), so it may have to do with the implementation/customization.

Re: Shortlist - Map layer not loading in some environments

EthanUnzicker1 — Fri, 09 Dec 2016 19:36:54 GMT

I'll try explore more. Thanks for the direction!