topic Re: My story map wont open after I made it. It just shows the loading sign. I have tried it on different browsers and on both PCs and Macs. What do I do? in Classic Esri Story Maps Questions

My story map wont open after I made it. It just shows the loading sign. I have tried it on different browsers and on both PCs and Macs. What do I do?

KatrinaScherr — Mon, 08 May 2017 21:16:59 GMT

I need to make a story map for a school assignment and it is not working. I have tried everything

Re: My story map wont open after I made it. It just shows the loading sign. I have tried it on different browsers and on both PCs and Macs. What do I do?

RupertEssinger — Mon, 08 May 2017 21:25:42 GMT

Hi Katrina

I would start by going to the My Stories section of our website and pressing the Check Stories button to get a health check of your story map. This will tell you if everything is shared correctly. For example if you have shared your story publicly, it will check that all the content can be accessed publicly too. For help on Geonet it is useful if you let us know which of the eight Story Map apps you are using, and also if you can post a link to your story map, assuming it is shared publicly and you are OK sharing it publicly.

Rupert

Re: My story map wont open after I made it. It just shows the loading sign. I have tried it on different browsers and on both PCs and Macs. What do I do?

KatrinaScherr — Mon, 08 May 2017 21:29:52 GMT

Hi Rupert,

I did the check stories option and it said that there were no issues.I used the Cascade story map option.

http://arcg.is/2qL74pz

here is the link to my story map.

Thank you for your help.

Re: My story map wont open after I made it. It just shows the loading sign. I have tried it on different browsers and on both PCs and Macs. What do I do?

KatrinaScherr — Mon, 08 May 2017 21:30:38 GMT

I am having trouble opening it though, it only shows the orange loading sign, so you might have trouble opening it too.

Re: My story map wont open after I made it. It just shows the loading sign. I have tried it on different browsers and on both PCs and Macs. What do I do?

StephenSylvia — Mon, 08 May 2017 21:57:29 GMT

Hi Katrina,

Did you ever edit your story outside of the cascade builder? It looks like you have invalid characters in your configuration that is causes the app to fail. We should be able to fix it. Are you familiar with the AGO Assistant: ArcGIS Online Assistant?

Re: My story map wont open after I made it. It just shows the loading sign. I have tried it on different browsers and on both PCs and Macs. What do I do?

KatrinaScherr — Mon, 08 May 2017 21:59:39 GMT

I am not no, how does that work?

Re: My story map wont open after I made it. It just shows the loading sign. I have tried it on different browsers and on both PCs and Macs. What do I do?

StephenSylvia — Sat, 11 Dec 2021 22:01:08 GMT

Katrina, can you confirm if you edited the story outside the cascade builder? If there is a bug that allows invalid characters to be added, we want to make sure we fix that in an update.

All stories save their content in a JSON formatted text file on ArcGIS Online. The AGO assistant allows you the edit the underlying text file before it is parsed so we can hopefully fix the issue.

Steps to fix your story:

1. Log in to ArcGIS Online Assistant with your ArcGIS Online account.

2. Click the option to "View an Item's JSON"

3. Select the Casade Story from the side panel:

4. Scroll down to the "Data" section, click the copy button and paste it into notepad or another text editor to create a backup of your original story.

5. Finally, click the "Edit" button and replace your configuration with the corrected one below. If you're using Chrome, you can right-click and choose "Paste and Match Style" to clear the formatting. Otherwise, paste this code into a text editor first and then copy it from the text editor and paste it in AGO Assistant to replace the current configuration (clears the extra html formatting). Click the save button then open your cascade story to see if it is fixed.

{
     "values": {
          "config": {
               "author": {
                    "name": ""
               }
          },
          "settings": {
               "header": {
                    "logo": {
                         "enabled": true,
                         "url": "resources\/tpl\/viewer\/icons\/esri-logo.png",
                         "link": "https:\/\/www.esri.com"
                    },
                    "link": {
                         "url": "https:\/\/storymaps.arcgis.com",
                         "title": "Plastic Water Bottles"
                    },
                    "social": {
                         "enabled": true
                    }
               }
          },
          "template": {
               "name": "Story Map Cascade",
               "createdWith": "1.3.3",
               "editedWith": "1.3.3",
               "dataVersion": "1.0.0"
          },
          "sections": [{
                    "type": "cover",
                    "foreground": {
                         "title": "The Truth about Plastic Water \u00a0Bottles",
                         "subtitle": "Why they should be banned",
                         "options": {
                              "titleStyle": {
                                   "shadow": false,
                                   "text": "dark",
                                   "background": "light"
                              }
                         }
                    },
                    "options": {

                    },
                    "layout": "cover-1",
                    "background": {
                         "type": "image",
                         "image": {
                              "url": "https:\/\/farm8.staticflickr.com\/7316\/16466809032_49f4bb60bb_k.jpg",
                              "width": 2048,
                              "height": 1536,
                              "sizes": [{
                                        "width": 3648,
                                        "height": 2736,
                                        "url": "https:\/\/farm8.staticflickr.com\/7316\/16466809032_022a37a72c_o.jpg",
                                        "longestSide": 3648
                                   },
                                   {
                                        "width": 2048,
                                        "height": 1536,
                                        "url": "https:\/\/farm8.staticflickr.com\/7316\/16466809032_49f4bb60bb_k.jpg",
                                        "longestSide": 2048
                                   },
                                   {
                                        "width": 1600,
                                        "height": 1200,
                                        "url": "https:\/\/farm8.staticflickr.com\/7316\/16466809032_e23a6ef7ad_h.jpg",
                                        "longestSide": 1600
                                   },
                                   {
                                        "width": 1024,
                                        "height": 768,
                                        "url": "https:\/\/farm8.staticflickr.com\/7316\/16466809032_07bda6dfa3_b.jpg",
                                        "longestSide": 1024
                                   },
                                   {
                                        "width": 800,
                                        "height": 600,
                                        "url": "https:\/\/farm8.staticflickr.com\/7316\/16466809032_07bda6dfa3_c.jpg",
                                        "longestSide": 800
                                   },
                                   {
                                        "width": 640,
                                        "height": 480,
                                        "url": "https:\/\/farm8.staticflickr.com\/7316\/16466809032_07bda6dfa3_z.jpg",
                                        "longestSide": 640
                                   },
                                   {
                                        "width": 500,
                                        "height": 375,
                                        "url": "https:\/\/farm8.staticflickr.com\/7316\/16466809032_07bda6dfa3.jpg",
                                        "longestSide": 500
                                   },
                                   {
                                        "width": 320,
                                        "height": 240,
                                        "url": "https:\/\/farm8.staticflickr.com\/7316\/16466809032_07bda6dfa3_n.jpg",
                                        "longestSide": 320
                                   },
                                   {
                                        "width": 240,
                                        "height": 180,
                                        "url": "https:\/\/farm8.staticflickr.com\/7316\/16466809032_07bda6dfa3_m.jpg",
                                        "longestSide": 240
                                   },
                                   {
                                        "width": 150,
                                        "height": 150,
                                        "url": "https:\/\/farm8.staticflickr.com\/7316\/16466809032_07bda6dfa3_q.jpg",
                                        "longestSide": 150
                                   },
                                   {
                                        "width": 100,
                                        "height": 75,
                                        "url": "https:\/\/farm8.staticflickr.com\/7316\/16466809032_07bda6dfa3_t.jpg",
                                        "longestSide": 100
                                   },
                                   {
                                        "width": 75,
                                        "height": 75,
                                        "url": "https:\/\/farm8.staticflickr.com\/7316\/16466809032_07bda6dfa3_s.jpg",
                                        "longestSide": 75
                                   }
                              ],
                              "type": "image",
                              "thumbUrl": "https:\/\/farm8.staticflickr.com\/7316\/16466809032_07bda6dfa3_n.jpg",
                              "options": {
                                   "size": "small"
                              }
                         }
                    },
                    "bookmark": {
                         "enabled": true,
                         "title": "The Truth about Plas"
                    }
               },
               {
                    "type": "sequence",
                    "background": {
                         "type": "color",
                         "color": {
                              "value": "#FFF"
                         }
                    },
                    "foreground": {
                         "blocks": [{
                              "type": "text",
                              "text": {
                                   "value": "<p class=\"block block-placeholder\"><\/p>"
                              }
                         }]
                    },
                    "bookmark": {
                         "enabled": false,
                         "title": ""
                    }
               },
               {
                    "type": "immersive",
                    "options": {

                    },
                    "views": [{
                         "transition": "fade-fast",
                         "background": {
                              "type": "image",
                              "image": {
                                   "url": "https:\/\/farm7.staticflickr.com\/6023\/5930862948_f82f0763bf_o.jpg",
                                   "width": 5616,
                                   "height": 3744,
                                   "sizes": [{
                                             "width": 5616,
                                             "height": 3744,
                                             "url": "https:\/\/farm7.staticflickr.com\/6023\/5930862948_f82f0763bf_o.jpg",
                                             "longestSide": 5616
                                        },
                                        {
                                             "width": 1024,
                                             "height": 683,
                                             "url": "https:\/\/farm7.staticflickr.com\/6023\/5930862948_390c6896f7_b.jpg",
                                             "longestSide": 1024
                                        },
                                        {
                                             "width": 640,
                                             "height": 427,
                                             "url": "https:\/\/farm7.staticflickr.com\/6023\/5930862948_390c6896f7_z.jpg",
                                             "longestSide": 640
                                        },
                                        {
                                             "width": 500,
                                             "height": 333,
                                             "url": "https:\/\/farm7.staticflickr.com\/6023\/5930862948_390c6896f7.jpg",
                                             "longestSide": 500
                                        },
                                        {
                                             "width": 320,
                                             "height": 213,
                                             "url": "https:\/\/farm7.staticflickr.com\/6023\/5930862948_390c6896f7_n.jpg",
                                             "longestSide": 320
                                        },
                                        {
                                             "width": 240,
                                             "height": 160,
                                             "url": "https:\/\/farm7.staticflickr.com\/6023\/5930862948_390c6896f7_m.jpg",
                                             "longestSide": 240
                                        },
                                        {
                                             "width": 150,
                                             "height": 150,
                                             "url": "https:\/\/farm7.staticflickr.com\/6023\/5930862948_390c6896f7_q.jpg",
                                             "longestSide": 150
                                        },
                                        {
                                             "width": 100,
                                             "height": 67,
                                             "url": "https:\/\/farm7.staticflickr.com\/6023\/5930862948_390c6896f7_t.jpg",
                                             "longestSide": 100
                                        },
                                        {
                                             "width": 75,
                                             "height": 75,
                                             "url": "https:\/\/farm7.staticflickr.com\/6023\/5930862948_390c6896f7_s.jpg",
                                             "longestSide": 75
                                        }
                                   ],
                                   "type": "image",
                                   "thumbUrl": "https:\/\/farm7.staticflickr.com\/6023\/5930862948_390c6896f7_n.jpg",
                                   "options": {
                                        "size": "small"
                                   }
                              }
                         },
                         "foreground": {
                              "panels": [{
                                   "layout": "scroll-full",
                                   "settings": {
                                        "position-x": "center",
                                        "size": "large",
                                        "style": "background",
                                        "theme": "white-over-black"
                                   },
                                   "blocks": [{
                                        "type": "text",
                                        "text": {
                                             "value": "<p class=\"block\">We are a thirsty world. In order to fulfill the thirst, there has been an upward trend in the mass consumption of plastic water bottles. Yes they are convenient, cheap, and disposable, but they are causing more harm than good to this planet. \u201cIt is another product we do not need. Bottled water companies are wasting resources and exacerbating climate change. Transport is the fastest growing source of greenhouse gas emissions, and transporting water adds to that. We could help reduce these damaging effects if we all simply drank water straight from the tap.\"(Dr. Michael Warhurst, The Water Project).Not only is it bad for the environment, but it is bad for our body. For example, many plastic water bottles contain BPA. \"Bisphenol A (BPA) is a ubiquitous high volume industrial chemical that is an estrogen and an environmental endocrine disrupting chemical\".(James E. Cooper, Eric L. Kendig, Scott M. Belcher, Science Direct) In this presentation, I am going to list different reasons why a person should convert from plastic water bottles to sustainable, reusable water bottles. It will make you a \"healthier person, a smarter consumer, and a more sustainable individual.\" (Ward, L. A., Cain, O. L., Mullally, R. A., Holliday, K. S., Wernham, A. G., Baillie, P. D., &amp; Greenfield, BMC Public Health)<br><\/p>"
                                        }
                                   }]
                              }],
                              "title": {
                                   "value": "Introduction",
                                   "global": true,
                                   "style": {
                                        "shadow": false,
                                        "text": "dark",
                                        "background": "light"
                                   }
                              }
                         }
                    }],
                    "bookmark": {
                         "enabled": true,
                         "title": "Introduction"
                    }
               },
               {
                    "type": "credits",
                    "layout": "credits-1",
                    "background": {
                         "type": "color",
                         "color": {
                              "value": "#000"
                         }
                    },
                    "foreground": {
                         "panels": [{
                                   "type": "blocks",
                                   "blocks": [{
                                        "type": "text",
                                        "text": {
                                             "value": "<p class=\"block\" style=\"text-align: center;\"><\/p>"
                                        }
                                   }]
                              },
                              {
                                   "type": "credits",
                                   "credits": [{
                                             "label": "This is a journal article that talks about the appearance of Bisphenol A (BPA) found in consumer goods like polycarbonate plastics and some metallic cans. It is a high industrial chemical that disrupts environmental endocrine and estrogen. Results from the journal saw them appear in most plastic water bottles and any water bottle that is not certified BPA free. This journal article shows the significance of knowing what is not only in your water, but what is in the container holding your water bottle. ",
                                             "source": "Cooper, J. E., Kendig, E. L., & Belcher, S. M. (October 2011). Assessment of bisphenol A released from reusable plastic, aluminium and stainless steel water bottles [Abstract]. Chemosphere\u2028",
                                             "link": ""
                                        },
                                        {
                                             "label": "In this article, the author states facts and statistics of water bottle hazards and risks. The projoect itself is called \"The Water Project\" and it raises money to provide clean, accessible water in Sub-Saharan Africa. Part of the article talks about the environmental costs of water bottles, which is how it relates to the point of the website. The article is written for an everyday audience with simple wording and paragraph structure. This makes it a great angle for this presentation. \u00a0(The Water Project, 2007)",
                                             "source": " Bottle Water is Wasteful. (n.d.). Retrieved May 04, 2017, from https:\/\/thewaterproject.org\/bottled-water\/bottled_water_wasteful\u2028",
                                             "link": ""
                                        },
                                        {
                                             "label": "In this article, there are seven clearly stated reasons on why a person should not use plastic water bottles. The author does a good job of using a combination of ethos, pathos, and logos as well. Results showed that most participants believed that bottled water conferred general health benefits but were unsure as to the nature of these. Participants believed that the bottled water had a negative impact on the environment.This article is relevant because the seven reasons why to never drink from a plastic water bottle falls under living a healthy lifestyle. This article will help me with the total outline of my presentation.",
                                             "source": "Ward, L. A., Cain, O. L., Mullally, R. A., Holliday, K. S., Wernham, A. G., Baillie, P. D., & Greenfield, S. M. (2009). Health beliefs about bottled water: a qualitative study. BMC Public Health,9(1). doi:10.1186\/1471-2458-9-196",
                                             "link": ""
                                        }
                                   ]
                              }
                         ]
                    }
               }
          ]
     }
}‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍

Re: My story map wont open after I made it. It just shows the loading sign. I have tried it on different browsers and on both PCs and Macs. What do I do?

KatrinaScherr — Mon, 08 May 2017 22:31:28 GMT

I don't know if I edited it outside of cascade builder. I copied and pasted

my citations, does that count?

Re: My story map wont open after I made it. It just shows the loading sign. I have tried it on different browsers and on both PCs and Macs. What do I do?

KatrinaScherr — Tue, 09 May 2017 00:28:44 GMT

Once I get to this step, what do I do?

Re: My story map wont open after I made it. It just shows the loading sign. I have tried it on different browsers and on both PCs and Macs. What do I do?

StephenSylvia — Tue, 09 May 2017 11:55:59 GMT

What step are you on?

Re: My story map wont open after I made it. It just shows the loading sign. I have tried it on different browsers and on both PCs and Macs. What do I do?

KatrinaScherr — Tue, 09 May 2017 14:50:07 GMT

I have opened the code of my story map

Re: My story map wont open after I made it. It just shows the loading sign. I have tried it on different browsers and on both PCs and Macs. What do I do?

StephenSylvia — Tue, 09 May 2017 15:09:25 GMT

Sorry, it looks like part of my response above did not save and post correctly. I've edited it so you can follow the steps above.