topic Re: My thumbnail does not appear when shared via Facebook. in Classic Esri Story Maps Questions

My thumbnail does not appear when shared via Facebook.

KatieGaut — Sun, 27 Nov 2016 22:58:54 GMT

My thumbnail does not appear when shared via Facebook even though I have it uploaded in My Stories (size = 286 x 190px). I've checked the Facebook Developer Debug tool as well (https://developers.facebook.com/tools/debug/og/object/ ) and although there are some warning (see below and attached), I see the thumbnail appearing and referenced correctly (I think).

The story map URL is here: http://wa-water-trust.maps.arcgis.com/apps/MapSeries/index.html?appid=515bbd9d8e104d63ad12916ba3b29a7c

Any thoughts? Thanks!

Re: My thumbnail does not appear when shared via Facebook.

AdrianWelsh — Mon, 28 Nov 2016 06:47:23 GMT

Katie,

I am not sure if this is relevant or not, but take a look at this blog post:

https://developerscorner.storymaps.arcgis.com/how-to-fix-facebook-sharing-6df958944a1c#.7jy59amhd

It mentions a fix for a different facebook issue (so that's why I'm not sure if this fix would fix what you are seeing).

Re: My thumbnail does not appear when shared via Facebook.

KatieGaut — Mon, 28 Nov 2016 13:11:34 GMT

Hi Adrian,

Thanks so much for the reply. I looked at that post, but it doesn't seem to be the same issue. Other than the thumbnail not displaying, the Facebook button appears to be working just fine. Thanks again.

Re: My thumbnail does not appear when shared via Facebook.

KellyGerrow — Tue, 29 Nov 2016 00:16:59 GMT

https://community.esri.com/community/gis/web-gis/storymaps?sr=search&searchId=87b39fa1-8208-4db7-a370-08973ebcfcd9&searchIndex=2‌

Re: My thumbnail does not appear when shared via Facebook.

OwenGeo — Tue, 29 Nov 2016 15:10:11 GMT

Hi Katie,

Looks like you were viewing your info in the Facebook developer tool using the "Show existing scrape information" button. Did you try the "Fetch new scrape information" button in that Facebook developer tool?

That usually forces Facebook to refresh its cache of your thumbnail by fetching the current one from ArcGIS Online. Let me know if that works.

Owen

Re: My thumbnail does not appear when shared via Facebook.

KatieGaut — Tue, 29 Nov 2016 18:35:37 GMT

Yes, I'v rescraped many times, have tried a variety of different photo formats (gif, png and jpg) to no avail. I've even changed the file size and dimensions. Again, no luck. I have noticed that the facebook Open Graph properties always displays TWO thumbnails. I'm not sure if it should be doing that and if that's a clue to what is going on...?

Re: My thumbnail does not appear when shared via Facebook.

AshleyPeters — Fri, 26 May 2017 14:31:27 GMT

I am having this same issue. I am using the Map Journal option. I have used the Facebook developer tool mentioned and fetched a new scrape multiple times, with no luck. All of the open graph tags are showing the info they should, but the share never includes the thumbnail image. This is happening when I use the share options from the My Stories page, or when I copy and past the organization link into Facebook.

I have downloaded the template for the Map Journal and have it hosted on my server. When I share that link, the thumbnail does pull in, but I don't know if that is because I have added the direct link to the photo on Flickr or not.

Any ideas how to solve this problem when sharing from My Stories?