topic Map tour not working on chrome in Classic Esri Story Maps Questions

Map tour not working on chrome

Jose_FranciscoSánchez_Díaz — Sun, 24 Nov 2013 21:20:55 GMT

Hello everyone:
I had posted this question on arcgis javascript forum but I have just see this forum and this seem to be more appropiate.

I'm developing a touristic map tour with using your templates.
I have find that the template not work on Android devices with Chrome.
I have no problem with iOS and running the tour with Firefox on Adroid devices.
Have you any idea of how to solve this?

I leave you one of your examples in wich I have same problem.

http://story.maps.arcgis.com/apps/Ma...588d5c06a7a478

Thanks!

Re: Map tour not working on chrome

GregoryL_Azou — Mon, 25 Nov 2013 15:36:16 GMT

Hi,
Sorry for the inconvenience, Map Tour should works well with Chrome on Android (not with the default browser), the link you posted has been corrupted. Please let me know and I will investigate.

Re: Map tour not working on chrome

Jose_FranciscoSánchez_Díaz — Mon, 25 Nov 2013 17:03:57 GMT

Hello:
It seem that link does't work.
I have just make a test and I have find that several storymaps works fine and others not.
For example I'm unable to see http://storymaps.esri.com/templates/mapTour/
but
http://esripm.maps.arcgis.com/apps/MapTour/index.html?appid=fb8e06dbdc1a4a318e5acb916d085a24&webmap=fc38818b884545b796402843993000f0

Works perfect

I have tested in nexus 4 with android kit kat 4.4, nexus 4 with android 4.3, and booth with latest chrome isntalled.
Also tested in a galaxy tab 10.1 (it has a couple of years), and having same issues.

Thanks!!!

Re: Map tour not working on chrome

GregoryL_Azou — Tue, 26 Nov 2013 00:14:19 GMT

Thanks, I can reproduce on multiple devices too.
We are investigating and we will keep you posted here.
From now, it seems that the only work around is to the initial extent to a very large extent (can be done through Settings>Extent)

Re: Map tour not working on chrome

Jose_FranciscoSánchez_Díaz — Tue, 17 Dec 2013 10:21:31 GMT

Hello:
Any news about when this issue can be solved?
Thank you again.

Re: Map tour not working on chrome

GregoryL_Azou — Tue, 17 Dec 2013 10:34:19 GMT

Hi,
The issue has been identified in the JS API but unfortunately the fix wasn't on time for the December release.
Next release should be early March. From now I can only recommend you to use a larger initial extent or a different browser.