topic Re: Layer Inaccessible in Classic Esri Story Maps Questions

Layer Inaccessible

deleted-user-A0r3Gp4njKKy — Wed, 26 Oct 2016 22:11:46 GMT

Layer inaccessible:

I can't seem to fix this issue - layer inaccessible when compiling a story map series.

Any suggestions?

Re: Layer Inaccessible

OwenGeo — Thu, 27 Oct 2016 13:05:14 GMT

Hi Jo-Anne,

Sorry you are having an issue with your story map.

Can you provide a link to the story and/or the layer, or if it's not public let me now what type of layer it is? (feature service, CSV referenced on the web, etc.)

Owen

Re: Layer Inaccessible

deleted-user-A0r3Gp4njKKy — Thu, 27 Oct 2016 15:51:39 GMT

Owen,

Thank you for assisting. The URL to the story map is

http://uscssi.maps.arcgis.com/apps/MapSeries/index.html?appid=e1b6b3f58ed94f3f9d4f3430df24d075

The map is shared with Everyone and the map service that I published is

also shared with Everyone - It is in an organizational account. The map

service url does prompt a sign in.

Any thoughts will be awesome.

I am just getting started with story maps - so this map is my test version

and contains only 1 layer.

Regards,

Jo-Anne

Re: Layer Inaccessible

SarojThapa1 — Thu, 27 Oct 2016 15:57:13 GMT

The layer is inaccessible because it is not shared publicly or you do not have the required privilege to share the layer. Is it the layer you created or is it the layer you are trying to use from ArcGIS online?

Re: Layer Inaccessible

SarojThapa1 — Thu, 27 Oct 2016 15:59:08 GMT

Try https instead of http.

Re: Layer Inaccessible

deleted-user-A0r3Gp4njKKy — Thu, 27 Oct 2016 16:27:09 GMT

Saroj,

It is a layer that I created and published in a map service within an

organizational account. I did share it with Everyone (public). The url is:

http://uscssi.maps.arcgis.com/apps/MapSeries/index.html?appid=e1b6b3f58ed94f3f9d4f3430df24d075

It seems to display fine in internet explorer and chrome (not firefox)

(I'm working with only one layer and testing at this point), but it still

shows that the layer is not accessible within my production environment.

Regards,

Jo-Anne

Re: Layer Inaccessible

OwenGeo — Thu, 27 Oct 2016 21:09:39 GMT

Hi Jo-Anne,

That service looks like it's only accessible over https, so when accessing your story over http it shows as an error. If you try accessing your story over https I don't think the error will appear.

Also, you are referencing that service with a link to the GIS server's internal web server rather than the web adaptor, which is not recommended. The best practice for configuring ArcGIS Server is to use the web adaptor. Please refer to the ArcGIS Server documentation for more information.

About the ArcGIS Web Adaptor—Documentation (10.4) | ArcGIS for Server

Owen

Re: Layer Inaccessible

deleted-user-A0r3Gp4njKKy — Fri, 28 Oct 2016 22:46:34 GMT

Owen,

Thank you for this information. I will take a look

Jo-Anne