topic Re: Error message linking to image in Classic Esri Story Maps Questions

Error message linking to image

NadiaAporo1 — Tue, 07 Aug 2018 03:37:09 GMT

Hi! Working in Cascade Builder and I'm having trouble linking to an image. I get the message "The file you are trying to add is missing or not accessible. Please check the address and try again". The link/URL is working however - and I have tested this in a story map journal template. Any ideas?

Re: Error message linking to image

RupertEssinger — Tue, 07 Aug 2018 05:09:00 GMT

Could you paste the URL of the image into this thread so we can try it out?

Rupert

Re: Error message linking to image

NadiaAporo1 — Tue, 07 Aug 2018 05:12:13 GMT

Thanks for the quick response - here is the URL:

https://apps.information.qld.gov.au/StoryMaps/WhatIsSpatial/1PrincessCharlotteBay.png

Re: Error message linking to image

NadiaAporo1 — Tue, 07 Aug 2018 05:22:18 GMT

https://apps.information.qld.gov.au/StoryMaps/WhatIsSpatial/1PrincessCharlotteBay.png

Re: Error message linking to image

OwenGeo — Tue, 07 Aug 2018 13:53:53 GMT

Hi Nadia -- Sorry you are having trouble adding your image to a story. Can you try again? It appears to be working for me. Perhaps there was a temporary glitch with your web server? I've added to the cover and to the story in the screenshot below.

Re: Error message linking to image

NadiaAporo1 — Tue, 07 Aug 2018 23:46:02 GMT

Hi Owen,

Thanks for this. I have tested it on my end and I'm still getting the same error message. Had a closer look and it seems to be redirecting my URL from https:// to http:// and therefore I'm getting a '502 connection refused'.

Taking into account that it works for you on your end - this has helped me pinpoint that I'll have a chat to our systems team (e.g. check web proxy).

Cheers - Nadia