topic Re: Issue concerning shortlist webapp with different browsers in Classic Esri Story Maps Questions

Issue concerning shortlist webapp with different browsers

MarcoBarthel — Fri, 04 Aug 2017 11:17:48 GMT

Hi!

Actually, I have an issue concerning the use of my shortlist webapp with different browsers.

I have created a shortlist webapp from an existing webmap and set the type to <Use the point data 'as is' >, so let's call it a 'live-link' to the source table data. I followed all instructions with the excel template to provide the right structure for the shortlist webapp.

Everything works fine when I use google chrome browser. But when I change the browser to firefox or internet explorer the connection to the data layer cannot be established.

So when I click the 'health check' button in my story section with google chrome, all is fine. But after doing the same thing in firefox or internet explorer, I get the message that the access to the data layer cannot be established. And this leads to a blank webapp in these browsers.

Any idea to get this solved?

Thank you very much.

Kind regards

M. Barthel

Re: Issue concerning shortlist webapp with different browsers

JayantaPoddar — Fri, 04 Aug 2017 12:53:15 GMT

Could you run Fiddler to check for any bottleneck?

Download Fiddler Web Debugging Tool for Free by Telerik

Re: Issue concerning shortlist webapp with different browsers

MarkCooney — Fri, 04 Aug 2017 18:05:52 GMT

Hi Marco,

It looks like the layer you are using points to a txt file, try reformatting to a csv and all should work as expected.

Mark

Re: Issue concerning shortlist webapp with different browsers

MarcoBarthel — Wed, 09 Aug 2017 05:49:48 GMT

Hi Mark,

thank you very much for the solution.

I just tested it and used a *.csv file instead of *.txt file and now it's working.

I would like to know why this problem occurs with a *.txt file. Can you explain it to me?

Marco