topic Re: Storymap issues in Classic Esri Story Maps Questions

Storymap issues

deleted-user-w2UcbYFZPNPm — Thu, 11 May 2017 14:36:16 GMT

Working on my storymap and it will not let me input a link for a photo to an existing point. Also when I give the thumbnail a title it deletes it. Another issue is if I add a point with a picture storymap wont save it and it wont let me get back into my map.

Re: Storymap issues

AdrianWelsh — Thu, 11 May 2017 15:42:30 GMT

Tyler,

Which story map are you using? How are you using the story map (through a "builder" like mode or hard coding it)?

Re: Storymap issues

deleted-user-w2UcbYFZPNPm — Thu, 11 May 2017 15:52:55 GMT

I am using a map tour, I am using the "builder" option. Taking the template and plug and play.

Re: Storymap issues

AdrianWelsh — Thu, 11 May 2017 15:59:29 GMT

This sounds kind of tricky. Which browser are you using? Have you tried another browser? Maybe try logging out and logging back in and trying again. Can you also post a screenshot of what you're seeing (and really what you're not seeing)?

It should work on all browsers but make sure you have the latest version

https://storymaps.arcgis.com/en/faq/#question20

Re: Storymap issues

deleted-user-w2UcbYFZPNPm — Thu, 11 May 2017 16:31:02 GMT

I am using google chrome, firefox gives me the same issue.

This is what it says when I put in the title, both are labeled.

This is what happens when I click another slide or do anything else. The title goes away but stays on the bottom bar. Eventually they both go away.

Re: Storymap issues

AdrianWelsh — Fri, 12 May 2017 05:49:35 GMT

Tyler,

It sounds like the whole map is broken. Is there a way for you to change the media and/or change the thumbnail? Would that make a difference (and do these changes persist)?

Re: Storymap issues

deleted-user-w2UcbYFZPNPm — Fri, 12 May 2017 13:54:41 GMT

No I cannot, when I try to change the thumbnail it just loads and then does nothing.

Re: Storymap issues

AdrianWelsh — Fri, 12 May 2017 17:06:35 GMT

Tyler, that is pretty strange. What happens if you try to make a new map tour story map. Does that work or are they all 'broken' on your account?

There are some semi-helpful tips on this thread but not sure it will solve all of your issues

https://community.esri.com/thread/175469

Re: Storymap issues

MarkCooney — Fri, 12 May 2017 18:18:07 GMT

Hi Tyler,

It looks like you are working with a Feature Layer for your Map Tour layer. Try updating the capabilities of that Feature Layer to include Add, Update, and Delete Features.

-Mark

Re: Storymap issues

AdrianWelsh — Sun, 14 May 2017 05:24:46 GMT

Mark, how were you able to tell what type of layer was being used?

Re: Storymap issues

deleted-user-w2UcbYFZPNPm — Mon, 15 May 2017 13:35:19 GMT

Thanks for the input mark. My one thing is that everything loads, once it loads it either doesn't stay on the story map or it just stays blank.

Re: Storymap issues

MarkCooney — Mon, 15 May 2017 17:41:43 GMT

Tyler,

Are you referring to everything loading in the builder or viewer? The features should load properly as the Feature Layer is valid, the problem is when you go to make any modifications to that layer (edit attributes, geometry, add/delete features). That layer does not allow that as the capabilities have been restricted. Have you tried updating the capabilities of the underlying Feature Layer to see if that resolves the issues you are seeing?

-Mark

Re: Storymap issues

deleted-user-w2UcbYFZPNPm — Tue, 16 May 2017 14:04:22 GMT

Capabilities of the map on the story map or ArcGIS desktop? If so where do I go to do that?

-Tyler

Re: Storymap issues

MarkCooney — Tue, 16 May 2017 16:46:40 GMT

The capabilities of the Feature Layer. Your Map Tour is using this web map (http://www.arcgis.com/home/item.html?id=5d281c848f6341039e2b26881d7098ea ), which uses this Feature Layer (http://www.arcgis.com/home/item.html?id=2fa683ce0330458184372ba622e6ab03 ) for the Map Tour layer you are trying to update, specifically (https://services1.arcgis.com/4ezfu5dIwH83BUNL/arcgis/rest/services/Water_Trail/FeatureServer/1 ). If you scroll down to the bottom of that, you will see the supported operations, this is what needs to be updated. More info here: ArcGIS REST API .

Mark