topic Re: Feature services don't show up in Story Map in Classic Esri Story Maps Questions

Feature services don't show up in Story Map

MollyWatson1 — Wed, 20 Nov 2019 23:11:22 GMT

I have some point feature services that are stored in my content in AGOL. The feature services show up in my web map, but they don't show up in my Story Map series that references the web map. They show up in the legend in the story map but not the map itself. The data, map, and app are shared to the same internal group. I've tried clearing my cache and using different browsers and the problem still persists. I tried deleting the feature service and re-publishing and the problem still exists. I've tried changing the symbology in my web map and the problem still exists. I can't figure out how to get the points to show up in the story map. Does anybody have any suggestions?

Re: Feature services don't show up in Story Map

Anonymous User — Thu, 21 Nov 2019 16:17:40 GMT

Hi Molly,

Are you using the new Story Map builder or a classic Series template in ArcGIS Online? Here's a great blog post from the Story Maps team regarding the new Story Map builder:

ArcGIS StoryMaps

Do any errors show up in Developer tools when you add the map? That might help identify where the issue is coming from.

The only other time I've seen something like this was resolved by using Firefox rather than Chrome, but it sounds like you've already tried that.

Hopefully the Developer tools will shed a little more light on what's going on.

Fingers crossed!

-Lauren

Re: Feature services don't show up in Story Map

MollyWatson1 — Thu, 21 Nov 2019 16:45:40 GMT

Hi Lauren,

I used the classic series template to create the story map. I don't get any errors like inaccessible layers. And yes, I tried using Firefox and the problem still persisted.

Thanks for your input!

Molly

Re: Feature services don't show up in Story Map

OwenGeo — Thu, 21 Nov 2019 17:04:17 GMT

Molly -- Can you share the map and the story with Everyone? That would help in the troubleshooting.

Re: Feature services don't show up in Story Map

Anonymous User — Thu, 21 Nov 2019 17:12:14 GMT

Thanks for the update! Since there aren't any errors in the Developer tools, isolating when and where the issue occurs is probably the best way forward. To that end, here are some questions to start doing so:

Do all Story Map Series fail to display this data?
Do other data display correctly?
Are there any filters on the data? Does removing them allow the data to display?
Does changing the symbology allow the points to show up? etc.

If you can, log a case with us in Tech Support and we can help you through that isolation process.

If not, hopefully the above questions give you an idea of how we'd start troubleshooting and get you some good information!

Best,

Lauren

Re: Feature services don't show up in Story Map

MollyWatson1 — Thu, 21 Nov 2019 17:19:21 GMT

Hi Owen,

Unfortunately, I can't share the map and story to everyone. It contains sensitive client information that falls under HIPAA.

Re: Feature services don't show up in Story Map

MollyWatson1 — Thu, 21 Nov 2019 18:52:05 GMT

Hi Lauren,

I created a brand new map and added that to the existing story map. The data appeared in the story map. However, once I closed out of the story map and reopened it, then the data disappeared.

I created a brand new series story map and used the new map. Again, the data appeared in the story map until I closed out and reopened.

I created a copy of the existing map and re-added the point data. It still did not work in the existing story map or test story map.

The data doesn't have filters in the map and changing the symbology doesn't make the data appear. The other data in the map shows up in the story map. So it appears to be an issue with the point data. I tried deleting the data and republishing to AGOL and the same issues occur.

I'll log a case with tech. support because I am stuck.

Thanks,

Molly

Re: Feature services don't show up in Story Map

MollyWatson1 — Thu, 21 Nov 2019 20:53:26 GMT

I contacted ESRI technical support. They suspect it may be a bug. However, the work around is to combine my individual point feature classes into one new feature class and then publish that to my AGOL content. After I did this, the points show up in my web map and story map at all scales. The original points were created using the Mean Center tool in ArcGIS Pro. So we aren't sure if it has something to do with that tool. Also, after further investigation, the original points do show up if you zoom all the way in to the point. So they are not honoring the scale level set in the web map. If we find out the root cause, I will post so others know.

Re: Feature services don't show up in Story Map

Mette_BalslevGreve — Fri, 29 Nov 2019 10:28:59 GMT

I have the same exact issue, however I'm not sure what the work around could be in my case. I have published a vector polygon layer to AGOL and created a map in ArcGIS Online, but when I add this to my Story Map, the polygons don't show.

Re: Feature services don't show up in Story Map

MollyWatson1 — Tue, 10 Dec 2019 20:21:18 GMT

The ESRI technical analyst had me recreate a new ArcGIS Pro project, new file geodatabase, and rerun my geoprocessing tool. When I published the new data in AGOL, it worked. So it appeared something got corrupt in my existing ArcGIS Pro project or file geodatabase. Perhaps you could try that too.

Re: Feature services don't show up in Story Map

JamesShively — Thu, 26 Oct 2023 11:42:59 GMT

Here we are in late 2023 and still having the same issue. I have added a point feature class containing two points t to my Portal content and added to map. Once the map is added to my StoryMap, they disappear, same as mentioned in Molly's original post. I've added the points to my content as a zipped shapefile, and also added by sharing the features directly from ArcGIS Pro to my content. All versions of the feature layer disappear when map is added to a StoryMap.

Re: Feature services don't show up in Story Map

AnthonyAtkins2 — Wed, 02 Oct 2024 19:47:39 GMT

Not sure if everyone who ran into this issue figured out a work around or not, but I just recently had this issue occur and this is how I found a work around.

Just like everyone else, when I added my Hosted Feature to the map (using Map Tour), my attached images and text showed in the side window (so the feature was being read), but no features were shown in the map and the map would not zoom as I scrolled through the tour. Everything looked fine when I viewed the feature in a normal web map. How I originally shared the feature was through ArcGIS Pro to my Portal.

The workaround that seem to do the trick was to zip up the FGDB and open portal and utilize the "New Item" in portal to create the hosted feature. I have other features I've shared via Pro, so I'm not sure why this particular feature refused to show, but creating the Hosted Feature through the website instead of Pro seemed to have worked.