topic Re: Data service not showing up in Classic Esri Story Maps Questions

Data service not showing up

FrankLaFone — Mon, 18 Sep 2017 14:32:08 GMT

I've got a data service we are using in one of our Javascipt API applications, both of which are served off our in house ArcGIS Server and web server. I've added the data service to a Web Map and published the web map to the public (http://arcg.is/OKa4O ). However, when I try to make a Story Map based upon that Web Map, the service refuses to show up. It tells me the service is inaccessible. Since it works fine in our current application and it seems to work fine in the Web Map, I'm not sure what to do with the service to make it accessible by the Story Map. Any suggestions?

Re: Data service not showing up

StephenSylvia — Mon, 18 Sep 2017 15:17:41 GMT

My guess is you are running into mix content issues. The server hosting your layer does not contain a SSL certificate so it can only be access through insecure connections (http). Our stories can be accessed over insecure connections (http) or secure connections (https). When a story loads over https, all content (including your layer) that is loaded over http will be blocked. This is a standard web browser security feature and not something we can work around.

You should still be able to see the story and layer if the URL of the story starts with http (not https). A better solution would be to add a SSL certificate on your server and then readd the layer to the webmap making sure to use its new https URL.

Re: Data service not showing up

RupertEssinger — Tue, 19 Sep 2017 05:31:38 GMT

I think you can see the mixed content issue if you display the web map in the ArcGIS Online Map Viewer. Here's the map accessed using HTTP:
http://www.arcgis.com/home/webmap/viewer.html?webmap=bd156f20936641a5b6d3b1426d18985e

and here it is accessed using HTTPS:

https://www.arcgis.com/home/webmap/viewer.html?webmap=bd156f20936641a5b6d3b1426d18985e

in which case, the Carbonscapes_AggregateAndSummary layer doesn't draw.

Rupert