topic Re: Pop-up in Web Map shows "image can't be displayed"-symbol in Cascade in Classic Esri Story Maps Questions

Pop-up in Web Map shows "image can't be displayed"-symbol in Cascade

JosefineKlaus — Thu, 09 Apr 2020 17:12:03 GMT

Hey,

i've created a Cascade Story Map including web maps. If i use the pop-up-tool to show further information there is not only the desired text but also the symbol for images which can't be displayed. Though I didn't include any pictures.

Some advice/similar problems/recommendations?

Thanks a lot.

- Josie

Re: Pop-up in Web Map shows "image can't be displayed"-symbol in Cascade

KateCarlson — Fri, 10 Apr 2020 15:55:58 GMT

Hi Josie- FYI, your foo.png is showing a sample from the new StoryMap Builder, not the Class template builder. I have seen this too, no image displays in the pop-up when presented in the new StoryMaps, thought my attributes do display.

I do not know the answer as to why web map pop-ups in the new builder do not show the pop-up media, perhaps that functionality is not set up and they are waiting for the full release of the new Map Viewer? Hope you get more clarity for this post!

Thanks-

Kate

Re: Pop-up in Web Map shows "image can't be displayed"-symbol in Cascade

OwenGeo — Fri, 10 Apr 2020 16:24:20 GMT

Often this is a security issue caused by the pop-up image link using an HTTP protocol instead of HTTPS. The new ArcGIS StoryMaps is only available using HTTPS, and ArcGIS Online is moving toward this as well. If your organization still does not require HTTPS, then you may be able to load a classic story map over HTTP and see the pop-up image in the same web map.

If you edit the URLs of the images in the pop-up to use HTTPS links I believe they should appear.

Re: Pop-up in Web Map shows "image can't be displayed"-symbol in Cascade

KateCarlson — Fri, 10 Apr 2020 16:53:22 GMT

Thank you, Owen. That was it, I added 's' to 'http' and now they work! I completely forgot about https requirements for the new StoryMaps.

Kate