topic Re: "X" in pop-ups does not appear in Internet Explorer in Classic Esri Story Maps Questions

"X" in pop-ups does not appear in Internet Explorer

Anonymous User — Mon, 13 Aug 2018 13:43:34 GMT

It has been pointed out that IE pop-ups do not display the X in the top right corner. It works in Firefox and Chrome. Not sure if there is really a question to this but more of pointing it out. I am using Story Journal and running IE11. I've attached images. Thanks!

Re: "X" in pop-ups does not appear in Internet Explorer

RupertEssinger — Mon, 13 Aug 2018 17:19:58 GMT

Hi Bryan

Could you also check if the same thing happens if you just view the web map on IE 11 directly in ArcGIS Online, instead of via a Story Map Journal?

Rupert

Re: "X" in pop-ups does not appear in Internet Explorer

Anonymous User — Mon, 13 Aug 2018 17:24:36 GMT

Shows up fine in the web map.

It seems to be just in the journal. Also in the journal if there is an arrow to slide through multiple pop-ups that does not show up either.

Re: "X" in pop-ups does not appear in Internet Explorer

RupertEssinger — Mon, 13 Aug 2018 19:40:51 GMT

Do you see all other buttons OK in Story Maps when you view them in IE 11.

For example in a Story Map Tour with a cover page do you see the white down arrow in the lower center?:

https://www.arcgis.com/apps/MapTour/index.html?appid=5242f8808e74499ab90c13825d7c9000

and in a Story Map Shortlist, after clicking on a place do you see < > and X controls in the upper right of the panel describing that place (immediately to the right of the title of that place)?:
https://smcmaps.maps.arcgis.com/apps/Shortlist/index.html?appid=b2a271a1f45e46ca9336557cbe0bfd59

Rupert

Re: "X" in pop-ups does not appear in Internet Explorer

Anonymous User — Mon, 13 Aug 2018 20:11:46 GMT

In the first one I do not and I do not see the Facebook, Twitter, and Link icons in the top right corner. This does work in Firefox.

Same thing for the second Story Map, arrows and icon (top right).

Re: "X" in pop-ups does not appear in Internet Explorer

KenBuja — Mon, 13 Aug 2018 20:14:23 GMT

I don't see the arrows in either example in IE (it does appear in Firefox). The cursor does change icons when I move it to where the arrow should be

Re: "X" in pop-ups does not appear in Internet Explorer

RupertEssinger — Tue, 14 Aug 2018 01:20:46 GMT

Thanks guys. I can also reproduce those missing icons when using IE 11.

Here's one more for you. Back in the ArcGIS Online Map Viewer (not in a Story Map) if you open a publicly shared web map when you are not signed in, do you see the icons below (next to the Sign In link, and in the Find Address/Place control when you've typed in a search). The icons shown in red in this Chrome screenshot are missing for me in IE 11:

Thanks

Rupert

Re: "X" in pop-ups does not appear in Internet Explorer

Anonymous User — Tue, 14 Aug 2018 12:36:13 GMT

No, I'm in Map Viewer and logged out and those icons do not show up.

Glad it isn't just us seeing this. I use Firefox almost exclusively and Chrome sometimes. The issue with IE 11 was pointed out by a co-worker when he was reviewing a Story Map I created. After a quick review with other browsers I notice it was with all the Story Maps I made (25 total). I have only used Story Journal so I'm not sure if this is the case with Cascade or other types of Story Maps.

Being with the Forest Service compatibility with IE is pretty important as I'm sure most of the public uses that or Edge. I'm not sure if there is a workaround for it other than putting some kind of description for IE users on the issue or just stating that IE isn't compatible.

Re: "X" in pop-ups does not appear in Internet Explorer

RupertEssinger — Tue, 14 Aug 2018 20:18:11 GMT

Thanks Bryan

When I view the ArcGIS Online Item Details page on IE 11 on Windows 10 there are several icons that aren't drawing:

and also further down:

They aren't really critical but I will log these as issues, and also look into the Story Maps related ones posted above too.

Rupert

Re: "X" in pop-ups does not appear in Internet Explorer

Anonymous User — Tue, 14 Aug 2018 20:24:09 GMT

Thank you very much!

Re: "X" in pop-ups does not appear in Internet Explorer

RupertEssinger — Tue, 14 Aug 2018 20:45:50 GMT

PS. Can you reproduce the issue with missing icons in IE on the Item Details page too that I posted above (this is for an item that you own, so you get the editing options?

Re: "X" in pop-ups does not appear in Internet Explorer

KenBuja — Tue, 14 Aug 2018 20:53:49 GMT

I see those problems on the item pages, along with additional ones on the content page

Re: "X" in pop-ups does not appear in Internet Explorer

RupertEssinger — Tue, 14 Aug 2018 21:20:43 GMT

Thanks Ken. I have logged those issues here.

Rupert

Re: "X" in pop-ups does not appear in Internet Explorer

Anonymous User — Wed, 15 Aug 2018 13:13:30 GMT

Same results as you in IE 11.

Re: "X" in pop-ups does not appear in Internet Explorer

RupertEssinger — Thu, 16 Aug 2018 18:05:44 GMT

Bryan Hemmer‌ If you like, feel free to log an issue with Esri tech support about the buttons you are not seeing in the standard ArcGIS Online pages, like the one you posted in your last comment. I think that if we can solve that issue, it will solve or help solve the Story Map app-specific.issues you also posted.

Re: "X" in pop-ups does not appear in Internet Explorer

Anonymous User — Tue, 21 Aug 2018 13:21:43 GMT

Logged the issue with the Esri Support Report Bug form.

Re: "X" in pop-ups does not appear in Internet Explorer

RupertEssinger — Tue, 21 Aug 2018 16:42:10 GMT

Thanks for doing that extra step Bryan. It helps escalate to get an official customer initiated issue submitted, so appreciated.

Rupert