topic Re: Why did my information delete after saving it? in Classic Esri Story Maps Questions

Why did my information delete after saving it?

JuliaAbbatangelo — Thu, 25 Jan 2018 00:27:42 GMT

I was working on the ArcGIS story map program and I created 4 cascades on my story. After I finished the project, I saved my work and got out of the program. However, when I went back on to check my project a few hours later, 3 out of 4 cascades had all the information missing, except for the titles. If anyone can provide any help with this issue it would be greatly appreciated.

Re: Why did my information delete after saving it?

OwenGeo — Thu, 25 Jan 2018 16:02:49 GMT

Hi Julia -- I'm sorry you had trouble with your story maps. We haven't been able to reproduce any issues with saving stories. If your internet connection drops you should get a message that your story hasn't been saved. If you try to close a tab where you have unsaved changes in your story you should get a pop-up message that lets you return to the builder and save your changes.

Did you have all four stories open at once (in different browser tabs)? If so, you'd need to make sure that you were saving each story individually.

I hope this doesn't happen again, but if you are able to reproduce specific steps where your story appears to be saving but isn't please let us know.

Re: Why did my information delete after saving it?

JuliaAbbatangelo — Thu, 25 Jan 2018 17:12:46 GMT

Hi, thanks for the reply! My story map consisted of four different sections

but it was all in one story map cascade. Also, the work that disappeared

wasn't work I just did prior to it disappearing. It was work from days

before which was saved many times and viewed after without any problems.

The part that confused me is where it gives me the option to view or edit

my work in the 'My Stories' section. Where it shows all of my links for

photos, it shows which section they can be found in, which I'm sure you

already know. Sections 1,3, and 4 were the ones that disappeared but it

says those pictures can still be found in those particular sections. It's

like the work is still there but it's hidden somehow. However, thanks for

the suggestions and the help!

Julia

Re: Why did my information delete after saving it?

OwenGeo — Tue, 30 Jan 2018 15:26:05 GMT

Julia -- Could you please share the item id of the story map that is giving you trouble so we can investigate? You can copy the item id from the URL on the item page, for example:

Re: Why did my information delete after saving it?

LuyangRen — Tue, 04 Dec 2018 19:34:57 GMT

Hi,

I am wondering if you found any causes of this issue or solutions? We are having similar issues occasionally. Thank you

Luyang

Re: Why did my information delete after saving it?

SamuelEbersole — Thu, 06 Dec 2018 17:49:37 GMT

I created two new Cascades yesterday afternoon, saved them, and reviewed them later that day. This morning they are not in my list of Storymaps. I've begun to recreate them, but not sure if I should expect the one created yesterday to reoccur.

thank you-

Sam

Re: Why did my information delete after saving it?

AravindStoryMaps — Thu, 06 Dec 2018 18:29:13 GMT

Hi Sam,

Are you seeing the new Cascades you created yesterday not show up in My Stories in https://storymaps.arcgis.com or in your Content in your ArcGIS Online organization? Do you remember some more specifics:

1. Which browser - Safari or Chrome or Firefox?

2. Did you author the templates using Create > Using a template in Content or using My Stories > Create a story > Cascade?

Thanks,

Aravind

Re: Why did my information delete after saving it?

SamuelEbersole — Thu, 06 Dec 2018 18:58:03 GMT

I am no longer seeing them in My Stories. I was/am using Chrome. I created using My Stories > Create a story > Cascade.

Sam

Re: Why did my information delete after saving it?

AravindStoryMaps — Thu, 06 Dec 2018 20:10:24 GMT

Hi Sam,

Thank you for that info! Can you see if you see those missing stories in your Content? If it doesn't show up there another utility I'd recommend to just verify against is the ArcGIS Online Assistant. If you login with your user credentials in Online, can you check if the story exists there as a JSON whose details you can view.

Once this story was created in My Stories, did you move the story maps application in Content to a different folder from your Root in ArcGIS Online?

Thanks,

Aravind

Re: Why did my information delete after saving it?

SamuelEbersole — Thu, 06 Dec 2018 20:38:11 GMT

Hello Aravind,

I logged into ArcGIS Online Assistant and see the missing stories. The two that are missing on the MyStories page are: Agriculture, https://www.arcgis.com/home/item.html?id=a49595463ccf4d33bdb488aafe9eeeb3 and

Municipal & Industrial, https://www.arcgis.com/home/item.html?id=ae65737fe84f467a84c1c3e1ec68d521

I haven't worked in the Online Assistant before, so I don't think I know the answer to the last question. Also, don't know what to do to get them to show up in My Stories now that I know they still exist.

thx-

sam

Re: Why did my information delete after saving it?

AravindStoryMaps — Thu, 06 Dec 2018 21:37:56 GMT

Hey Sam,

Okay we know these items exist now. Can we just confirm that you're logged into My Stories as the right user? Sometimes when I'm working on multiple ArcGIS Online organizations, I can get logged in as a different user and that might have a different view for My Stories. Additionally, one way to know this for sure is if you go to ArcGIS Online > Content and you should see the same missing stories there as you did in AGOL Assistant.

If you do see them, then i'd recommend clearing out your browser history (just the cached data). Perhaps its not showing you the new state for the website after the latest ArcGIS Online release from yesterday.

Thanks,

Aravind

Re: Why did my information delete after saving it?

SamuelEbersole — Thu, 06 Dec 2018 22:15:01 GMT

Okay, I'm pretty sure it's not a browser issue because I just now logged in with a different browser (Safari) using a private window...and get the same results...8 storymaps which do not include the two that went missing overnight. I have since (with access to the missing storymaps in ArcGIS Online Assistant) rebuilt the two cascades and gave them the same name with a 2 appended. They too show up in the Online Assistant and the missing ones are now redundant. I hope that makes sense...and there is probably good reason to now delete the two storymaps that refuse to show up on the My Stories page. Is that possible?

The new versions that I want to KEEP are...

https://www.arcgis.com/apps/Cascade/index.html?appid=c4c7c932592246088c9a1fc63ac44884 and

https://www.arcgis.com/apps/Cascade/index.html?appid=6d4abd54d27e486698bf6e7baa1ba541

thx-

Sam

Re: Why did my information delete after saving it?

SamuelEbersole — Thu, 06 Dec 2018 22:20:20 GMT

Update...the missing Agriculture storymap just returned...it is now showing on the My Stories page. I will delete it unless you want me to keep it around for your troubleshooting purposes.

Sam

Re: Why did my information delete after saving it?

AravindStoryMaps — Thu, 06 Dec 2018 22:59:25 GMT

Hey Sam,

We just did some digging and your other Cascade story should also appear now in My Stories as well. You can technically continue to use these stories or use your recreated stories as per your choice. We apologize for that little bit of delay in the items showing up. During the ArcGIS Online update yesterday, a few apps created during a specific time window didn't appear right away. However, the apps are all OK. Hope both your stories work and had the same progress as you left them in the last saved state yesterday.

Feel free to reply here if you have additional questions on this.

Thanks,

Aravind

Re: Why did my information delete after saving it?

StevenLusk — Wed, 19 Dec 2018 18:37:56 GMT

I to have experienced the same issue of Story Maps gone missing. I generated several stories about 3 months ago and now getting back to them only to see (or not see) that all the Story Maps are missing.

Re: Why did my information delete after saving it?

RupertEssinger — Wed, 19 Dec 2018 18:53:14 GMT

Hi Steve,

Could you let us know where you are looking for your Story Maps? So are you in My Stories on the Story Maps website, My Content in ArcGIS Online, or searching for the story in ArcGIS Online? Are the Story Maps themselves actually no longer accessible, or can you access them but not see them in My Stories or My Content?

Some things to check:

- make sure you are using the same account as before (just in case you have multiple ArcGIS Online accounts)

- in My Content in ArcGIS Online, perhaps they are in a folder you've looked at yet.

- In My Stories, you won't see self-hosted story maps or entries you may have added manually to ArcGIS Online that point to Story Maps (for example you might have added an item into ArcGIS Online that points at another user's Story Map so that you can include that story in a Gallery.

- If you were in My Stories and you got a Page Not Found error, you've not lost any work. Please see: Esri Story Maps - FAQ

We'd recommend contacting Esri Tech Support if you can't find your story maps and they could walk you through and look into what happened.

Rupert

Re: Why did my information delete after saving it?

StevenLusk — Wed, 19 Dec 2018 19:05:27 GMT

Hi Rubert.

Thank you for the quick reply. I'm in My Stories. I've checked each of the

accounts I have access to and get the same result, no Story Maps in My

Stories. These were not self-hosted Story Maps either. Previously I was

able to save, view, and share the created Stories but now they are gone.

Thank you,

Re: Why did my information delete after saving it?

RupertEssinger — Wed, 19 Dec 2018 19:50:12 GMT

This might be a good one to contact Technical Support about. I'm not aware of any software issues that could cause that. It is possible that they were deleted by someone who had access to them (like your ArcGIS Online Organization Admin or someone else with admin privileges.

Rupert

Re: Why did my information delete after saving it?

RupertEssinger — Wed, 19 Dec 2018 22:27:17 GMT

Also, can you see your stories in ArcGIS Online My Content or by searching ArcGIS Online? It would be good to establish if they are no longer accessible in general or whether they are somehow not being shown just in My Stories.

Rupert

Re: Why did my information delete after saving it?

StevenLusk — Wed, 19 Dec 2018 22:36:04 GMT

No, I don't see them in My Content and I was unable to find them by

searching ArcGIS Online. One was titled: Audie Murphy Ranch is this helps.