topic Re: Can't build/view story map in IE 11 in Classic Esri Story Maps Questions

Can't build/view story map in IE 11

HayleighPervorse1 — Thu, 18 Oct 2018 22:37:54 GMT

I'm unable to load or build a story map (Map Series) in Internet Explorer 11. I built one in chrome but I still cannot launch the application in IE. Is this a bug? This is on Portal version 10.6.

Re: Can't build/view story map in IE 11

Anonymous User — Thu, 18 Oct 2018 22:57:01 GMT

Hi Hayleigh,

Do you get an error message when trying to load the Map Series in IE?

Hit F12 to open the developer console in Internet explorer, share any messages from that.

Do you have Compatibility Mode enabled in Internet Explorer 11?

Are other users affected? Are you able to share the link?

Re: Can't build/view story map in IE 11

HayleighPervorse1 — Thu, 18 Oct 2018 23:09:29 GMT

Here are the errors I am getting. I cannot share the link but yes other users are experiencing the same issue. We were able to open the map series when using Portal 10.5 but we just upgraded 10.6 and are now experiencing this issue.

Re: Can't build/view story map in IE 11

HayleighPervorse1 — Thu, 18 Oct 2018 23:11:42 GMT

Re: Can't build/view story map in IE 11

HayleighPervorse1 — Thu, 18 Oct 2018 23:47:34 GMT

Also, just another thing to note. It's not just when I'm trying to launch a map series that has already been created. I also cannot create a brand new Map Series story map from Internet Explorer. It just freezes on the loading page. All I see is this :

I can however build other kinds of story maps, I just tried to create "story map basic" and that loads fine.

Re: Can't build/view story map in IE 11

Anonymous User — Fri, 19 Oct 2018 03:54:31 GMT

Thanks Hayleigh. Do you have Compatibility Mode enabled in Internet Explorer 11?

Re: Can't build/view story map in IE 11

HayleighPervorse1 — Fri, 19 Oct 2018 16:04:01 GMT

I tried accessing it with and without compatibility mode enabled. Both ways do not work.

Re: Can't build/view story map in IE 11

KrystalPhaneuf2 — Fri, 08 Mar 2019 18:23:26 GMT

I'm running into the same issues and seeing the same errors in the developer console. Did you figure out how to fix this? I'm on Portal 10.6 and IE 11 version 11.523.17134.0

Re: Can't build/view story map in IE 11

HayleighPervorse1 — Wed, 27 Mar 2019 22:37:07 GMT

I was having trouble with the swipe story map. Sadly no fix found, ended up using the swipe widget in a web app instead and opening the widget by default!

Re: Can't build/view story map in IE 11

ValerieHanson — Fri, 26 Apr 2019 14:53:18 GMT

Has this been resolved yet? I just put in a tech support request for this.

Re: Can't build/view story map in IE 11

Anonymous User — Sun, 28 Apr 2019 23:52:36 GMT

The original poster elected to use the Swipe Widget in a Web App so may not have found a resolution for the initial issue.

I'd suggest continuing to further investigate with Tech Support

Re: Can't build/view story map in IE 11

KrystalPhaneuf2 — Mon, 29 Apr 2019 14:46:31 GMT

We recently upgraded our Portal to 10.6.1 and it appears the story maps work in IE 11 now. My current IE version is 11.706.17134.0.