topic Re: Story Map Series Pop Up not open when map is display in Classic Esri Story Maps Questions

Story Map Series Pop Up not open when map is display

AlexP_ — Thu, 21 Sep 2017 19:42:11 GMT

Hi.

I have a Story Map Series. I enabled pop up custom configuration and saved it. However, I tested it and it doesn't open pop up when the map is display as it is supposed to be.

I want have this sample setting as this link sample I found.

https://uwsp.maps.arcgis.com/apps/MapSeries/index.html?appid=feae8ba75ec14bd5a3ba33586d62b2e1

Note: I am using google chrome.

Please assist. Thanks

Re: Story Map Series Pop Up not open when map is display

OwenGeo — Fri, 22 Sep 2017 15:59:28 GMT

Hi Alexis -- Sorry you're having trouble with the pop-up configuration in your story. Can you please provide some more information? What type of layer are you using? Can you share your story publicly and send a link to it so we can take a look?

Re: Story Map Series Pop Up not open when map is display

AlexP_ — Fri, 22 Sep 2017 20:31:31 GMT

I can't share it on public yet. Is there a way to message private? Please let me know. The layer (sde feature class) is from arcmap to webmap to story map.

Thanks

Re: Story Map Series Pop Up not open when map is display

OwenGeo — Mon, 25 Sep 2017 11:22:31 GMT

Alexis -- You can PM me the URL, but you'll still have to make the story and content public for me to see it. If you are unable to do this at this time, please contact Esri Support and they can help you.

Re: Story Map Series Pop Up not open when map is display

OwenGeo — Mon, 25 Sep 2017 11:31:32 GMT

Alexis -- Also, I forgot to mention that we fixed a few story map pop-up issues last week in the latest update to ArcGIS Online, so you may want to try your pop-up configuration again today to see if it is working now.

Re: Story Map Series Pop Up not open when map is display

OwenGeo — Tue, 26 Sep 2017 18:53:55 GMT

Alexis -- we were able to confirm that was a bug and we were able to fix it in a patch last night. Please try again and let me know if you are still experiencing this issue.

Re: Story Map Series Pop Up not open when map is display

AlexP_ — Wed, 27 Sep 2017 15:36:25 GMT

It is working. Thank you, Team!

Re: Story Map Series Pop Up not open when map is display

KaraUtter — Thu, 09 Nov 2017 21:43:20 GMT

The pop up issue is occurring again - I am trying to create a tabulated map series where the pop up information looks

like it does in the example that Alex has in the above link and not as it it showing below. This issue has caused me hours of attempts to work around the issue - is there anything I can do to fix the bug now?

Re: Story Map Series Pop Up not open when map is display

AlisonSizer — Thu, 09 Nov 2017 22:07:14 GMT

Hi Kara,

It looks like you've embedded a different web application within a Map Series app. The embedded application is responsible for styling its own popups.

I think this embedded app is a Web AppBuilder application. If you are the author of that app, you should be able to configure the popups to your liking from within that application, and then embed it into your Map Series.

Re: Story Map Series Pop Up not open when map is display

KaraUtter — Thu, 09 Nov 2017 23:04:58 GMT

Yes, my web app is embedded in my story map. I Have been embedding this exact style of map application in my story map series for months now and it only recently began to give me a different style of pop-up that definitely does not match the style of pop-up that is configured in the map application itself. When I have the map application up by itself, it's normal, when it's embedded it used to look normal and now it doesn't. Does that make sense? Should I send screen shots?

Re: Story Map Series Pop Up not open when map is display

AlisonSizer — Fri, 10 Nov 2017 18:11:23 GMT

It looks like this embedded app is displaying in its mobile view. It does that when the screen gets narrower or shorter. If you open the embedded app in its own window, change the window's dimensions to be shorter or narrower, and then reload the page, you should be able to see this mobile layout. I'm not sure why it has just started happening, but this change would be coming from the embedded app, not the Map Series app.

It still looks to me like the embedded app is from Web AppBuilder, but I can't tell for certain what its details are from the mobile version in the screenshot. Do you know what theme it's using and when the app was created? A screenshot of the non-mobile version might help as well.

Re: Story Map Series Pop Up not open when map is display

KaraUtter — Tue, 14 Nov 2017 18:59:07 GMT

Yes, it is an app from Web AppBuilder, the Dashboard theme, here is how it looks in edit-mode:

Here is how it looks when I embed it, it makes sense what you are saying about mobile transformation but I wish that it would not do that - it did not used to.

Here is how it looks when I click on an object - not only is there no longer a traditional pop-up, but there is also a blank information box that pops up on the right side of the screen:

The disappointing part is that there used to be a traditional pop up so my roads department could easily edit the information. They are limited in their understanding of this kind of technology and the less click they had to make, the better. I wonder if there is a way to get it back to where it gives the traditional pop-up again when I embed it? Otherwise, I'm at a loss. None of the story maps seem to want to allow a traditional pop-up when embedding this dashboard themed application any more.

Re: Story Map Series Pop Up not open when map is display

AlisonSizer — Wed, 15 Nov 2017 15:36:54 GMT

Thanks for the screenshots and more information. I can reproduce this by embedding a Web AppBuilder dashboard app in a Map Series Story Map, and then viewing the result on a relatively small screen.

The Web AppBuilder app is setting its mobile layout (and thus mobile popups) based on the size of the container that it's in. It switches to mobile layout if that container is narrower than 600 pixels wide or shorter than 600 pixels tall. Because the header of a Map Series app takes up about 100px of height, this means an embedded Web AppBuilder app will display in mobile layout if your browser window is shorter than about 700px.

This isn't anything that Story Maps can control on our end -- it's entirely a function of Web AppBuilder.

It's weird that this just started happening recently -- I looked at the Web AppBuilder code, and the 600px breakpoint has been around for at least a year. MapSeries hasn't changed its formatting or sizing either. Did you recently get a different monitor, or change your monitor's settings? I ran across this question in GeoNet that seems related to what you're seeing: WAB pop-ups in mobile format on desktop browser

If nothing has changed on your end, there is a way to force your Web AppBuilder app to display in desktop mode at smaller screen sizes. When you enter the URL of your Web AppBuilder app into Map Series, you can add a url parameter to the end of the URL to change the 600px breakpoint to something smaller, like this:

https://[your-org].maps.arcgis.com/apps/webappviewer/index.html?id=[your-app-id]&mobileBreakPoint=400

With the addition of &mobileBreakPoint=400, your embedded app will display in desktop mode all the way down to 400px high or 400px wide. If that's not small enough, make that 400 smaller.

But this will apply to all smaller screens -- so if a user is viewing your Map Series app on an actual mobile phone, they'll still get the desktop layout of the embedded Web AppBuilder.

Here is the Web AppBuilder documentation about this and other url parameters you can use with any Web AppBuilder app: Use URL parameters—Web AppBuilder for ArcGIS (Developer Edition) | ArcGIS for Developers

Re: Story Map Series Pop Up not open when map is display

KaraUtter — Fri, 17 Nov 2017 14:43:04 GMT

Wow! That's super helpful!!

This is a method I use only for internal departments for dashboard purposes, especially for the road department assets and the prioritization of their maintenance needs, so that 400 pixel limit will be SUPER helpful, as they will only be using desktops.

Thank you so much!!